Don't buy from here - no full refund
My recommendation is to not even think about buying from UKCReality Falcon.com. Here's why:
I purchased a Falcon2 22W laser engraver through finance and decided to cancel the order almost immediately. Mainly, becuase part of the order was being shipped from China and that I would have to pay import tax and VAT on it. I thought that due to the domain name UK.creality.com that it was based in the UK.
I cancelled the order by email on 5th Agust 2025 and received no reply. I sent another request on the 6th August and got no reply. However later that day, I received n email stating that the order had been despatched. CrealityFalcon refused to cancel my order.
I have proof from the courier companythat my order wasn't collected until the evening of 6th August 2025.
The short version is that if I want my money back I have to return the machine to China (Unknown to me, it was shipped from a UK distributuion centre). Creality will deduct the VAT that I paid plus all shipping costs (about £200). Their return policy also states that they may deduct more money if they consider the machine to be damaged! It wouldn't be practical to travel to China if a condition dispute occured.Due to Creality's trading practice, I beleive that this would be the case.
I strongly recommend that you don't buy from this company as tney are whatI consider to be dishonest in their business practice and if you need to return your machine due to damage etc their policy makes it very clear that one way or another you may not get your money back.
I also wouldn't trust their customer services either as it seems that their only motivation is to get sales at any cost!