Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too. So why only 4 Stars? Because they use Yodel to deliver th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the d... See more
I am generally happy with this company's product. I purchased my first 3D printer from them. Even though I had some issues, they stand by their products and support their customers. The after-sales se... See more
Purchased a Centauri carbon Great price quick delivery Awesome 3d printer Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars
Company details
- Electronics Store
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Handicraft
- Printer and Scanner Store
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- uk.elegoo.com
4.4
Excellent
546 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lego that was supposed to arrive…
The lego that was supposed to arrive didn't arrive, it was written that it would arrive later, it wasn't paid, the money was debited from my account
November 28, 2025
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
Please be advised that your order is not related to Lego toys.
If you have any other problem, you can contact us at info@elegoo.com to solve.
Best regards,
ELEGOO Team
Easy set up and great prints
Easy set up and great prints. Was recommended to buy one by people who work with 3D printers and can say I've been impressed
September 30, 2025
second Mars 5 Ultra
This is my second Mars 5 Ultra 9k and I am very pleased with it. It worked straight from the box. There is nothing wrong with first one but I need to batch print chassis for 009 model railways so buying a second one on black Friday was too good an opportunity to pass. It also gives me flexibility to try different resins.
November 28, 2025
mars 5 ultra rocks
Super fast delivery and very well package. The printer it's self is amazing as it fit's nicely into the space i have. Also no messing about with leveling or heavy build plate which is a blessing. Prints like a dream. Overall a+
November 28, 2025
Great printer
Great printer. Very big ! My first 3D printer an I’m not disappointed. It does take a bit of time calibrating. I recommend doing the whole process twice or maybe 3 times when you first set up as this is crucial for good prints. After that my prints are amazing.
November 28, 2025
No matter what I order
No matter what I order, I receive it on time in excellent condition. Their products are good for me, and they are doing the job perfectly.
November 27, 2025
All OK.
All OK.
Delivery really quick and in perfect condition. Devices working fine.
November 27, 2025
Good clear communications
Good clear communications, quick delivery arrived safely and as expected.
November 26, 2025
Elegoo uk store is a great place to buy…
Elegoo uk store is a great place to buy 3d printers and accessories. I managed a great deal and delivery was very fast.
The quality is excellent.
November 27, 2025
Easy to order great delivery
Ordering was easy. Delivery was so quick arrived a few days after ordering. Bought a 3d printer for my grandsons Xmas so not used yet hence the 4 stars
November 24, 2025
Speedy service
Speedy service. One product out of stock but they contacted me immediately with alternatives. Great service fast delivery would recommend
November 26, 2025
Item still has not arrived and tracking…
Item still has not arrived and tracking is not available
November 26, 2025
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you have any other problem, you can contact us at info@elegoo.com to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Awesome
The CC Is an absolute beast! Fast accurate prints almost straight away (do your setup first). Excellent and extremely well made. Very pleased with this.
November 19, 2025
Very fast delivery very well boxed and…
Very fast delivery very well boxed and amazing printer perfect print straight out the box
November 25, 2025
still waiting for new motherbord
November 26, 2025
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for late delivery, we will try our best to improve, hope we can better meet your needs next time.
If you have any other problem, you can contact us at info@elegoo.com to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Never received my printer.
November 17, 2025
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with this order and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Fantastic service
Fantastic service, ordered and received within days. A very happy customer 😊
November 20, 2025
Fast delivery
Fast delivery and though I cant see inside the box just yet(Christmas present) it looks to all be in good order from the outside
November 23, 2025
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