Awful customer service sent 2 emails and didn’t get any replies. Sent an instragram message and only had an automated reply asking for me region. Completely useless
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poor quality goods - trousers losing colour after one ride, pockets falling off after mjnor crash on another pair, jacket poppers falling off, tshirts cheap nasty and fade. Avoided for a while, d... See more
Be aware Fox filter non 5/5 product reviews on their UK website - really poor form and misleading to customers especially from a brand like them. Always liked Fox products, however I recently bought a... See more
After receiving the delivery, both flexair trail pants and jersey are unsuitable! Have tried for weeks trying to return the goods following there returns procedure which doesn’t work nor does their... See more
Company details
Information provided by various external sources
Fox Head Inc. is an American extreme sports, primarily motocross, lifestyle clothing brand founded in 1974.
Contact info
1.5
Bad
103 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fox filter product reviews on their website
Be aware Fox filter non 5/5 product reviews on their UK website - really poor form and misleading to customers especially from a brand like them. Always liked Fox products, however I recently bought a jacket and the quality was sub-par for the price tag. So I thought I'd write a product review - it wasn't scathing, it was honest and fair IMO (3/5 stars). However it never got published, then I notice said product only has a handful of reviews (v.popular product) which are funnily enough all 5 star ratings...make of that what you will. I know they aren't the only company who likely do this on their own website, but unfortunately I'll think twice about ordering from them now.
November 23, 2020
Unprompted review
Refund experience woeful
Refund experience woeful. Called the 'helpline' to get through to a man clearly on his mobile at work who was not able to be practically helpful. I realised only latterly that you're supposed to fill in a form for returns - I wasn't instructed to do so when I returned. Have to return to Amsterdam which cost £5 each time and the advice I was given re. sizing and adequate size of racing glove for a child wasn't helpful in least and I had to return for refund for a second time.
September 29, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.