We received our extendable table which was well packaged/protected. The assembly went well with the instructions and when we encountered a small hiccup during the assembly, customer support was quick... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered goods from Homary ( my first time using them). And noticed that my order was due to be delivered in July. I had already had a chat with a human online and had already explained that I... See more
Company replied
I was trying to buy a product and rang Homary, spoken to Vinnie, who was kind and helpful. Offered multiple solutions like a different colour and perhaps a further discount as a remedy for the extra w... See more
Company replied
Carl was an amazing agent and I got my exchange sorted in less than 3mins. Also happy with the customer service bot as I was able to quickly reach a human agent which is amazing. Not to many filter... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
Unit 3, Kingsbury Business Park, Kingsbury Road, B76 9DL, Minworth, United Kingdom
- +44-800-102-6383
- service@homary.com
- uk.homary.com
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Amazing customer service
Amazing customer service, great company to purchase from.
April 15, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
The shipping time was too long
The shipping time was too long. The company was easy to help do a refund. Although I wasn't able to complete a purchase, I am very impressed with how I was assisted to cancel my order.
April 15, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
This is my first order with Homary I’m…
This is my first order with Homary I’m excited on purchasing a new dining table. I have to wait 12 weeks for the shipment.if it’s as good as the picture I will be very happy.
I had some questions about my order these were answered on the chat box on website straight away.
April 14, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Maxim was incredibly helpful throughout…
Maxim was incredibly helpful throughout the process and looked for a solution straight away.
April 13, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Happy customer
Maxim dealt with my enquiry. It was great solved my issue. Happy customer. Homary customer service has been great. I have ordered from them multiple times and I will order again
April 12, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Light strip was found to be defective…
Light strip was found to be defective and customer service was very quick in responding to our issue.
April 10, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Yana is very helpful with my order,good…
Yana is very helpful with my order,good customer. Respond my concern quickly.
April 9, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Yana was excellent!
March 19, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I had an issue with a delivery date as…
I had an issue with a delivery date as it kept changing to a later date which I was unable to change with the AI assistant and was very disappointed, and would not have used your company again. However Spencer came on line and changed it to a convenient date straight away. This service is great and would be happy to use your services again because of this.
April 9, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Tracy was very professional in dealing…
Tracy was very professional in dealing with my request. Swift response and clear options to resolution was given, I would definitely recommend using Homary
April 8, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Such lovely customer service
Such lovely customer service. Morgan helped me for schedule my order delivery. Thank you
April 8, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
This company deserves no stars
This company deserves no stars. The customer service gets you know where you get passed back and forth. They will not honour refunds. After over 18 emails back and forth passed to a manager to agree a refund i get passed back to Customer Care which then say finance is dealing with it which have not heard anymore from them. Their Customer Care Service means Customers they don't care.!!!!!!!!
February 28, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We will review your case again and resolve the issue as soon as possible.
Homary’s social engagement team.
Severe quality issues & damaged items – No response to Order UKA2602112233138428240
I am extremely disappointed with my experience with Homary UK. I placed an order on 11 February (Order: UKA2602112233138428240) and waited 8 weeks for delivery. Upon arrival on 3 April, despite the boxes being intact, the table inside was riddled with defects:
Structural Damage: The wooden base is badly splitting on one edge.
Surface Defects: The tabletop has various marks and imperfections that do not match the premium photos advertised.
Poor Joinery: There is a large chip on the front edge where the table splits, and the finish along the split line is very poor quality.
Mechanical Failure: The folding extension pieces are damaged, and the side pieces do not slide on properly, making the extension function useless.
This product feels much cheaper than the high price suggests and is certainly not "premium." I reached out via email and the online portal on 5 April (10:50 AM) with photo evidence but have received zero response. I am looking for an urgent resolution to rectify this situation. I expect the customer service team to urgently contact me to discuss how to make this right.
UPDATE (10/4/26): After reporting the damage and the initial lack of response, an Account Manager (Jerry) reached out. We have agreed on a partial refund to account for the defects and structural issues, which I have now received. I appreciate the team taking accountability and resolving this fairly in the end. Changing my rating from 1 to 4 stars for the resolution.
April 5, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Very fast efficient and did exactly as…
Very fast efficient and did exactly as requested and am very happy with the outcome. Perfect will recommend.
April 3, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Ridiculous delivery times!
Maybe my fault for not being observant enough - only realised after I had paid. Ordered a chest of draws beginning of January which are expected, hopefully, MID JUNE! Tracking shows they are still at sea - would have been quicker to take a canoe and get them myself. Why would anywhere sell items that are going to take at least five months to be delivered, surely easier to get stock than to ship each order individually. I am beyond exasperated - delivery has moved from mid May to mid June, maybe I’ll get it before Christmas!
April 3, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
We’re sorry to hear your order arrived later than expected. We completely understand how frustrating this can be. Don't worry. We’re working hard to improve delivery speed. And we have emailed you with the latest delivery update.
We appreciate your patience and hope you’re happy with your item once received.
Best regards,
Homary social engagement team
I cant believe that it takes 16 weeks…
I cant believe that it takes 16 weeks for delivery of a curved sink unit if your site shows the item as "in stock".
March 31, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
We’re sorry to hear the bathroom vanity you want to order is currently out of stock.
We have other bathroom vanities in stock that can be delivered in about a week, and we will be happy to do an exchange for you.
We are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards,
Homary social engagement team
Winnie was very professional very… thank you for your help Winnie you were great
Winnie was very professional very helpful. I really appreciated her listening to me and my concerns and having compassion. This type of customer service makes me happy to shop with you guys again.
March 30, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Cancellation
A lady called Tracy handled my request for a cancellation both professionally and without fuss.
March 27, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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