Good service and delivered on time. Only downside was that the parcel was left outside the front door and no attempt was made to even ring the doorbell to give an indication of delivery.
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Review summary
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The UPS shipping company behaved outrageously, claiming that the shipping details were incorrect even though accurate details were provided that were checked again. UPS did not use the email provided,... See more
Delivery date given but towards the end of the time period I received an email saying driver time limits were going to prevent delivery due to traffic issues during half term week. Alternative date gi... See more
Interparcel are the only comparison site I will use for booking deliveries. They are exceptional. Have used them now for many years. On line chat only takes a few minutes to connect. Very helpful peop... See more
Company details
About Interparcel
Written by the company
Interparcel, the UK's favourite online parcel comparison & booking website, offers discount parcel delivery services to over 220 countries & territories around the world. We only work with the best couriers available including UPS, FedEx, TNT, DPD, ParcelForce, CitySprint, DX and many more to offer you the best services with the lowest prices possible.
With over a decade of industry experience, you can rely on Interparcel to get your parcels and packages delivered safely and at an affordable price!
THE BEST SERVICES AT THE BEST PRICES!
Written by the company
- Sending parcels and pallets online should be quick and simple. That’s why we’ve partnered with some of the best couriers around the world to offer convenient drop off and collection services to suit both small businesses or individual shippers. You can get an instant quote by entering your parcel’s dimensions and weight in our handy Quote Tool.
- EXCEPTIONAL CUSTOMER SUPPORT!
- At Interparcel, we’re obsessive about customer service. Unlike other courier comparison sites, we don't hide behind screens and chatbots. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to help our customers on the shipping process. Our support team deliver friendly, efficient and helpful support over the phone, live chat, contact form, or email.
- ECOMMERCE INTEGRATIONS!
- Create a free web account with us and you will have access to a range of excellent tools to help streamline your shipping needs. We've integrated with many popular shopping cart platforms, so our customers can manage all their orders in one place and dispatch parcels with ease.
Contact info
Gatwick Road, RH10 9RD, Crawley, United Kingdom
- 0333 3000 700
- customerservices@interparcel.com
- uk.interparcel.com
4.0
Great
89K reviews
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10 day delivery
The parcel was dispatched for 2 day delivery but took 10 days in total. Courtiers missed pickups, vehicles weren't large enough, Evri got confused, it eventually arrived in one piece but we had to wait a silly amount of time.
June 4, 2026
Overall, the delivery has worked well.
The delivery from the UK to Sweden has worked well. It was only a stop at customs that delayed it.
June 9, 2026
Prompt efficient service.
June 4, 2026
Left in the safe place and notified me…
Left in the safe place and notified me when delivered.
June 9, 2026
Delivered in good time
June 4, 2026
Shipping service was very fast with…
Shipping service was very fast with updates along the way, and the package arrived in perfect condition with no damage.
June 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I printed off the postal form
I printed off the postal form, but the important one was greyed out. I took the parcel to the newsagents, who could not send with the information provided. I had to go back home and eventuall6 had to phone for help. The very nice man said that unfortunately there had been a technical problem which had greyed out the correct postage label. He corrected it straight away , and I was able to send. This all took time ans an extra journey to the drop off point.
June 4, 2026
Reply from Interparcel
Good evening,
Thank you for your feedback. I'm sorry to hear about the difficulties you experienced when sending your parcel.
Unfortunately, a technical issue on our side prevented the correct label from generating, which meant the documentation you initially received could not be used at the drop-off point. I appreciate how frustrating it must have been to make an additional journey and spend extra time resolving the issue.
I'm pleased that our adviser was able to identify the problem and correct it promptly when you contacted us, but I recognise this should not have been necessary. We apologise for the inconvenience caused and appreciate you taking the time to bring this to our attention.
Dealing with Interparcel is something…
Dealing with Interparcel is something we intend to do more of as we start exporting to new markets , what I like about Interparcel is quite often they are cheaper for international that our standard carrier Royal Mail but where they excel is when their is a problem and at some point their is always a problem, unlike Royal Mail they don't put barriers in your way to solving issues.
A great solution for most businesses who like us can't guarantee volumes as we build our export markets.
June 4, 2026
FedEx Nightmare
Promised Royal Mail delivery but switched to FedEx, known for worst customer service with delays, hassles, confusion. I poured hours into this problem to get the parcel delivered, while Interparcel did nothing.
June 4, 2026
Reply from Interparcel
Good evening,
We're sorry to hear you were disappointed with your experience. As a courier broker, we arrange the shipping service selected by the sender. In this case, the decision to use FedEx was made by the sender of the item rather than by us.
We appreciate that this may not have matched the expectations set when you purchased the item, but unfortunately we are unable to control the shipping promises or arrangements made by individual sellers.
If there are any issues with the delivery service itself, please feel free to contact our customer support team and we'll be happy to assist.
use DPD who cannot seem to deliver…
use DPD who cannot seem to deliver documents then been months waiting for it to be returned
June 4, 2026
Reply from Interparcel
Hi Andrea,
It looks as if the order number provided is incorrect, as it doesn't relate to a DPD booking.
If you could please check and email trustpilot@interparcel.com with the order details, we will look into it for you.
Avoid at all costs - because the costs will be yours.
I arranged a parcel to be collected from my WORK address. Apparently they tried twice to collect the parcel in the evening!! not surprised no one was there.
I told them after the first attempt to come in normal business hours they still tried after hours, Doh.
Now they want me to pay again FFS
May 12, 2026
Unprompted review
Reply from Interparcel
Hi Adrian,
Thanks for your review.
With the service you have chosen, it does state collections can be between 8am and 6pm. As the driver attempted within these times, the failed collection fee would apply.
There is no valid tracking for either…
There is no valid tracking for either us as the sender or, most importantly, for the recipient
Not impressed as a first time user
Interparcel have requested some details which I have supplied. Hopefully a joyful ending
June 5, 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I’m very sorry, but we do not have recent tracking information available, so we will need to raise an enquiry with the courier. Could you please email trustpilot@interparcel.com and provide a full description of the goods and packaging, along with the drop-off receipt?. I am very sorry.
Kind regards, Kayleigh, Interparcel Team Leader
On Point
the delivery guy whatsapped me prior to his arrival, also the tracking system is good, nice to see where and when my parcel is arriving
May 18, 2026
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