UK Olight Reviews 3,877

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and performance of the products, often highlighting their reliability and innovative design. Many consumers express satisfaction with the exceptional customer service, describing it as faultless, responsive, and efficient in resolving issues. People frequently mention the company's commitment to standing by their products and honoring warranties, with some receiving swift replacements for faulty items. However, some customers also noted issues with the website, finding it difficult to navigate or experiencing problems with specific product information like charger compatibility. A few reviewers reported receiving faulty products or experiencing issues with product durability, particularly with certain models. Additionally, some people were dissatisfied with customer service interactions, citing unhelpful responses or difficulties with the return and replacement process.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the high quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the high quality and reliability of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent customer service, with... See more

Website

Clients share ambiguous opinions on the website. Some reviewers praise the website as easy to use, clearly... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered an i3E EOS, the red Auspicious Clouds. Didn't realise there was also a 10% discount, which was automatically applied. As a first time buyer from Olight.com, there was a free gift of an... See more

Rated 5 out of 5 stars

I am something of a fan of Olight products. Partly due to Olight's innovation. I have bought a couple of Olight Oclips and a couple of Olight Oclip Pros. These are beautiful designed and put together,... See more

Company replied

Rated 5 out of 5 stars

I've seen the Light! Olight that is. Olight torches are amazing. So impressed with the Olight imini i bought more for family members. Genius designs. I then bought the Olight baton4 premium through t... See more

Rated 5 out of 5 stars

This is one of the best companies I’ve ever encountered. I have. Nothing but really good things to say! Kelly is awesome whoever runs their eBay is amazing. Incredible customer service. Incr... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service from olight the…

Excellent service from olight the products that they bring out are also so amazing the new battery dispenser is absolutely a game-changer I use it for my trail cameras which take eight batries at a time so I need quite a lot of batteries if I've got two or more trail cameras out hoping it will give me many years of service from your number one fan theninjaman 👍🏼🥷

March 3, 2025
Rated 5 out of 5 stars

I love my baton 3 pro

I love my baton 3 pro, I am obsessed with it. The delivery was very quick and easy to track. All in all a wonderful experience with a really great flash sale discount. Really happy!

February 28, 2025
Rated 5 out of 5 stars

Excellent products

Excellent products, high quality and great performance and excellent customer care would highly recommend these products to anyone

February 28, 2025
Rated 5 out of 5 stars

High quality products

High quality products, that come with excellent offers for returning customers. Also the customer service that is spot on, I made 2 different orders which they spotted and sent them in the same package, then without me needing to chase it up the shipping for one of the packages was refunded to me.

February 28, 2025
Rated 5 out of 5 stars

What a great idea

I took my time picking another torch for camping and when I come across the Prowess, it looked perfect for the job. It only took only a few days to arrive and i must say I'm not disappointed, it's a great torch, nice and bright at 5000 lm, and the fact it turns into a lantern with a flick of a button is a fantastic bonus, well done OLight, what a great idea.. "I LOVE IT"

February 28, 2025
Rated 5 out of 5 stars

Gets an A* from me

I've had a few Olight products, the customer service of this company is second to none. I wanted to cancel an order and reorder something else and my issue was solved within minutes. Their loyalty programme is good and their sales are good too. Shipping is reliable and trackable.

February 28, 2025
Rated 1 out of 5 stars

Olight cancelled my order

Olight cancelled my order. No explanation given. Olight gave me lots of points for a massive purchase in the past. When you want to use those points and get some items for free Olight will cancel your transaction.

March 3, 2025
Unprompted review
UK Olight logo

Reply from UK Olight

Dear customer,

Thank you for your review.

Kindly note we do not cancel customer orders without a reason, if your order is cancelled it is usually because it does not comply with the rules on our website.

For example, free gift is limited to one per customer and we have the right to cancel customer's order if they have claimed more than one gift using more than one account.

If this is not the case for you, please feel free to email our support team at contact@olightstore.uk to enquire about your order.

Apologize again for your dissatisfaction, looking forward to hearing from you.

Customer service
Olight UK

Rated 5 out of 5 stars

Brilliant products

Brilliant products, I use two different torchces and both are fantastic.
My old Perun3 developed a fault in year 5 of the guarantee period, but Olight offered a replacement at zero cost. Amazing no quibble service.
Thanks.

February 24, 2025
Unprompted review
Rated 4 out of 5 stars

Great torch

Great torch. Very good communication from Olight and quick dispatch time. Delivery time could have been better though, but thats Royal Mail..

February 11, 2025
Rated 5 out of 5 stars

Very positive experience

Very positive experience, the products are first class and the packaging is an experience in itself. Very happy with my purchase

February 11, 2025
Rated 5 out of 5 stars

I love Olight products and the Olight…

I love Olight products and the Olight store has some amazing offers. If you are new to Olight the quality of the torches are superb and the new customer offer is well worth a look. I wish I had found them years ago before wasting some much money on inferior and in some cases not cheap torches. Thank you Olight UK you are amazing.

February 11, 2025
Rated 5 out of 5 stars

O light are excellent and much cheaper…

Olight are excellent and much cheaper direct than from amazon. Always seem to have some kind of discount on.

I used all of the Olight range, Baton II and Baton III, Arklight II and Perun III. I work in industry where I require all on a daily basis. I can see no other product on market that comes close.

Never had an issue with a torch. Only issue I have had is when I have lost the torches, to be quickly reordered! I even have backups now.

February 10, 2025

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