I purchased the Buzz lightyear charm, lots of detail but a little small compared to the other Buzz lightyear charm I purchased when Toy Story 4 came out. I also have the Sheriff bracelet, which is b... See more
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Item arrived on time, but very disappointed with packaging!! Just the box, no little Pandora bag. Will go into store next time where you receive the service you expect from Pandora.
The ordering was easy and delivery was quick and well packaged. I was very disappointed with the size of the earrings for the price and when ordering there was not anything to compare them to. Very di... See more
Easy internet ordering experience. The charm I ordered was available for click and collect however the cleaning kit was not so I was forced into paying delivery which was disappointing. However, havin... See more
Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
171K reviews
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Easy ordering and purchases already on…
Easy ordering and purchases already on their way. Great service as always!
June 1, 2026
Amazing omg!
it was really good and easy, however the bank process was glitched and the website looked weird whilst it was happening but I think that may have been my issue!! thank you so much xx
June 1, 2026
ordered in store
ordered in store, managed to purchase exactly what i wanted in the sale really happy
June 1, 2026
Quick delivery and item was actually…
Quick delivery and item was actually better than shown on the website. Very happy with my purchase. Thank you. ☺️
May 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gift wrapping When buying Pandora gifts it is…
When buying Pandora gifts it is absolutely disgusting that you have to pay for the bag and the box if you buy online and it’s all put into one plain box for more than one item - makes it look cheap - I will not be buying again so greedy
May 31, 2026
Reply from PANDORA UK
Dear Rosalind,
Thank you for sharing your feedback here with us. We are sorry to hear that you are not entirely satisfied with our online packaging.
At Pandora, we are highly committed to minimising our environmental impact on the planet. Our packaging is eco-friendly, FSC certified and can be delivered contact free through letterboxes. We would also recommend viewing our website where it is shown how we package our customers deliveries: https://help.pandora.net/uk/s/article/How-will-my-order-be-packaged
Rest assured, though, that your feedback is much appreciated, and will be documented internally.
We apologise for any inconvenience this may have caused.
Best, Pandora
Great shop nice charms will always buy…
Great shop nice charms will always buy from as it's all great quality
November 27, 2025
Brilliant choices and great value
Brilliant choices and great value. Website very easy to use 😁
May 31, 2026
Excellent m service only one disappointment of missed next day delivery as my granddaughters birthday was yesterday so as she wears only pandora she was upset.Company let me know when it would arrive
Company messaged me to let me know next day delivery at weekends are difficult that's why my grandaughter present was the next day..They messaged me twice which was considerate
I'm waiting for my grandaughter now to give her belated birthday present
May 31, 2026
Quick delivery.
May 31, 2026
This is the first time I’ve given…
This is the first time I’ve given pandora 1 star but I have no choice after how I’ve been treated I’ve brought hundreds of items, customer service is terrible I’m so upset with pandora. Things are cheap either so service should be good but it isn’t
May 31, 2026
Reply from PANDORA UK
Thank you for taking time and effort to share your feedback on our Trustpilot website.
We are sorry that the service you received from our team did not meet your expectations, and we hope you will accept our sincerest apologies. We take pride in offering our customers the best level of customer service. In this instance, we would like to highly recommend reaching to support team directly.
Our dedicated Customer Care team will be happy to assist you further. Please reach out to them by telephone on 0808 234 5431,via email to estore-uk@pandora.net, or you can also chat with us via our online chat service, if you are referring to our online store. Alternatively, you may reach out to our store support team via email, at info-uk@pandora.net. You can find all the details here: http://spr.ly/62046B8YTpy
We value our customer's opinions and would like to thank you for bringing this to our attention.
Best, Pandora
Very well very happy with purchase wull…
Very well very happy with purchase wull order again
February 27, 2026
Lack of stock
It is a shame,that we were not aware that your shops are franchises, we have bought,items before,in our local shop,but,this time I was told,they would not order an item in they did not have,and I could drive 70 miles to get one from Bluewater,this is not good customer service,and bad for the shop concerned, as we will stop shopping there,and just use the Internet.
May 29, 2026
The item is very pretty but much…
The item is very pretty but much smaller than I thought
May 31, 2026
Purchased a bracelet for my daughter
Purchased a bracelet for my daughter, but it was the wrong size. It was returned with a request for a replacement larger size. No problems at all with the process and the new one arrived safely. Thank you for your help with everything.
May 18, 2026
I purchased next day delivery and it’s…
I purchased next day delivery and it’s been two days and the package still hasn’t arrived I want my money back, falsie advisement
May 31, 2026
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