Soundcore Reviews 556

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value for money across a range of products, including headphones, earbuds, and speakers. Many consumers highlight the impressive sound quality, robust build, and long-lasting battery life of these items. People also appreciate the competitive pricing, often finding the products to be a bargain. However, some customers also noted issues with delivery, with a few instances of items not arriving or being delayed. A small number of reviewers experienced product malfunctions, such as earbuds stopping working or developing static sounds. Additionally, some users found certain products uncomfortable or lacking in features like microphone support or effective noise cancellation in specific scenarios.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and features. Many praise the long battery... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent sound quality,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products offer... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight that products offer great sound... See more

Based on these reviews

Rated 5 out of 5 stars

The qi20 headphones are very well made. They seem to be excellent quality. They hold a charge for longer than any other headphones I have (except perhaps a pair of Soundcore liberty 4 earbuds) I have... See more

Rated 5 out of 5 stars

Life changing!!! I’ve been using the soundcore A30 active ANC earbuds -bought for a 3 week holiday with my husband. I was dreading sharing a hotel room with my snoring partner. I’ve had a solid 7 hou... See more

Rated 5 out of 5 stars

The Soundcore Motion Boom is a brilliant mid size boom box. Great sound, huge battery that lasts for ever it seems. It connects REALLY easily and can remember at least 2 devices, in fact I think it ca... See more

Rated 5 out of 5 stars

I often come direct to Soundcore for purchases, as the prices are so good. It's also reassuring to know you are getting genuine products with full company back up. Soundcore products are brilliant va... See more


Company details

  1. Electronics Company

Written by the company

Sounds Good, Live Good. We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create "Sounds Good" moments. We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

556 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

1 have ordered a month before still…

1 have ordered a month before still waiting

July 30, 2025
Soundcore logo

Reply from Soundcore

We’re sorry for the delay. We’ve escalated your issue to our team and will prioritize your order. Thank you for your patience.

Rated 2 out of 5 stars

AI Emails that didn’t make sense???

Seemed to have forgotten about my order until I contacted them. Proceeded to be then bombarded by AI emails that didn’t make much sense. However, goods arrived, were of good quality and reasonably priced. Come on Soundcore, need to do better to support your excellent products.

July 30, 2025
Soundcore logo

Reply from Soundcore

We’re truly sorry for the delay with your order and the confusing email communications you received. We’ve escalated your feedback to our team and will use your suggestions to improve our service moving forward. Thank you for recognizing the quality and value of our products—we appreciate your support and are committed to doing better.

Rated 4 out of 5 stars

overall amazing ROI

good volume good battery sound quality is good only lacks on the base but amazing amazing quality overall for the price

July 30, 2025
Rated 3 out of 5 stars

Noise cancellation can be improved

Noise cancellation can be improved

July 21, 2025
Soundcore logo

Reply from Soundcore

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.

Rated 5 out of 5 stars

Great sound quality

Excellent bit of kit. I have tried a number of open ear buds and they do not do bass well. The Aerofit 2 are leaps and bounds ahead of Shokz etc in that regard.

July 27, 2025
Rated 5 out of 5 stars

The price of the item was very good

The price of the item was very good, but unfortunately, I never received it even after waiting for 3 weeks. However, I must say the customer service was excellent—very quick to respond and extremely helpful. I got a full refund without any hassle, which I really appreciated. It's a shame the item didn't arrive, but the service team handled the situation well.

July 26, 2025
Rated 3 out of 5 stars

Love the design but….

Love the design, sound quality is ok. But for me they are a bit too quiet. The overall volume needs to be able to be turned up.

July 21, 2025
Soundcore logo

Reply from Soundcore

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.

Rated 3 out of 5 stars

I don’t find them overly comfortable to…

I don’t find them overly comfortable to side sleep (they’re still quite hard and sometimes the sound disappears in the bud next to the pillow) and my ears get quite itchy overnight but aside from that the sound quality is good and I’d prefer to have them that not have them

July 15, 2025
Soundcore logo

Reply from Soundcore

Thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying the sound quality, but we’re sorry that comfort has been an issue, especially when side sleeping and experiencing any itchiness.

Your experience is important to us, and we’d like to help find a solution. Please feel free to contact our customer service team at uk.support@soundcore.com. We’re committed to addressing your concerns promptly and ensuring you have the best possible experience with our products.

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