I brought the new ROG Flow Z13 KJP (£3,600 for a tablet PC). It arrived 3 days late, no tracking was ever given, I contacted support and they didn't have the information. Didn't work with USB-C moni... See more
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Ordered new laptop paid £470.99, received poor second hand device with dent. Returned next day for refund, the customer service pretended to be intelligent over the phone and avoiding email, its still... See more
Pre-ordered a product on the 26th of September. Expect launch date the 16th October. Nothing on the website about the order. Just says processing. No ETA no information nothing. Emailing once... See more
Terrible. Shipped by DPD who did not appear to even attempt to deliver no calling card left. When contacted Asus customer service about it they did absolutely nothing about it. I will never buy an... See more
Company details
Information provided by various external sources
ASUS is a leading company driven by innovation and commitment to quality for products that include notebooks, netbooks, motherboards, graphics cards, displays, desktop PCs, servers, wireless solutions, mobile phones and networking devices. ASUS ranks a...
Contact info
Lide Road 15, 112, United Kingdom
- uk.store.asus.com
1.8
Poor
1K reviews
Hasn’t replied to negative reviews
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Device delivered not as advertised
Device delivered not as advertised. They've only offered a refund.
March 15, 2021
Great performance laptop
Great performance laptop. The only downside is the extremely loud cooling fans, no sd card reader, and no web camera. The rest is exceptional. Highly recommended to anyone who needs a high-performance laptop.
March 15, 2021
Simple easy process and rapid delivery.
March 14, 2021
Excellent service and support.
March 12, 2021
GREAT
GREAT
The web site is to easy to understand and the payment is secure.
I enjoy buying here.
March 10, 2021
I have received tje product faster than…
I have received tje product faster than expected. The person I spoke with (customer service/live chat) very helpful and polite.
March 8, 2021
Product great
Product great. Range good. I was a bit concerned could only pay by PayPal. What's wrong with credit card? Caused me to doubt the authenticity of the supplier. Also only informed of carrier a couple of hours before receipt. Earlier would have been better to ensure available to take it. I didn't have to sign!
March 8, 2021
Don't think they will care about you as…
Don't think they will care about you as their customer.
March 6, 2021
Unprompted review
Only 4 stars because I didn't get the tracking details for my parcel, but everything else was good!.
Pre-Ordered a laptop which said on the product page was estimated to be delivered (not despatched) 12 days from the order date on a Friday. At the time of ordering it said I would get an e-mail when it was despatched and would be given a tracking number for the parcel, and that I would also be able to sign into my account online to check order status and tracking. When that Friday came my order status still said 'processing' but I received an e-mail from a member of the sales team saying that their warehouse had just received stock of my laptop and they were endeavouring to get all pre-orders despatched by the end of the day, but delivery wouldn't be until Monday as that was the next working day. 'Fair enough' I thought. But at the end of the day I had still received no notification of despatch and no tracking details, and my order status online still said 'processing'. It remained like this through the whole weekend.
On Monday I did receive my laptop as promised, delivered by DHL, but even after a few days after receiving and setting up my laptop, my order status online still said 'processing'!
I did eventually receive a despatch notification e-mail... on the following Monday - the week after it had been delivered. and my order status has now changed to shipped. There were still no tracking details given online, just a shipment number. I did wonder if I might be receiving a second one lol but alas I only got the one (I would of course have refused delivery of the second one if it did turn up and asked them to return it to the sender as I'm an honest guy)
March 5, 2021
Laptop arrived on time and Perfect condition.
Laptop arrived when I was told it was going to arrive. I received an email from the shipping guys right before they shipped to remind me of when it was going to arrive. Laptop was in perfect condition and is working as a charm.
Asus ROG have been my go to laptops both as A software Developer and as a Gamer for a couple of years now, cut the middle man, go directly to Asus or their authorized suppliers, save some money in the process.
The UK Asus store page looks a little bit dated and it only allows you to pay trough pay pal which was a bit annoying but everything else (the service, price, delivery, etc) was on point. (Perhaps invest a little on a website lift and shape and maybe add some other payment options like google and normal debit/credit cards).
March 5, 2021
Bought a rog Zephyrus G17
Bought a rog Zephyrus G17, was a preorder due to lack of stock but as soon as it was back in stock I received an email and was told it would be shipped on Monday as that was the next working day, received the tracking number, and was delivered quickly
March 5, 2021
Support was helpful and gave me a date…
Support was helpful and gave me a date when i can expect the delivery. On the same date i got my laptop. Great nothing else really.
March 5, 2021
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