I was so hopeful about this but it is just so hard - it doesn’t mould at all. I wish it was part of the 30 day trial as I would have definitely sent it back. I was hoping it would be more like the travel pillow which is great.
Reply from TEMPUR® - UK
Dear Lucy,
Thank you for sharing your feedback with us. We are sorry to hear that our Transit Pillow felt too firm and did not mould to your comfort expectations, especially since you have had such a positive experience with our Travel Pillow.
Our travel products are designed with high-density TEMPUR® material to offer maximum support while on the move, but we completely understand that individual comfort and firmness preferences vary.
We never want our customers to feel stuck with a product that is not right for them. Even though our travel accessories are typically excluded from the standard online trial, we want to make this right for you.
Please email us directly at consumer@tempur.co.uk with your original order details, and our customer care team will happily assist you with a return for a full refund.
Kind regards,
TEMPUR Customer Care
