Uk Flooring Depot Reviews 

Had several delivery damage issues, but great customer service in having them replace the damaged items without question and redelivered quickly.

No contact i had to be doing all the chasing. If i did not promise to cancel order i dont think my goods would of ever come

My experience was great the delivery driver was brilliant but on the wagon was a palet of flooring all smashed in at the base by the stacker driver who loaded it. at first the driver thought it was mine because it had my address on with wrong name. Luckily it wasn't

Very kind and helpful people price is amazing

Excellent company, I ordered as I was let down on delivery by another flooring company. I’m so glad I did as the customer service was better & the flooring cheaper. Once I had ordered I rang to ask if it could be expedited.
It was, & I received regular updates on delivery. We have laid the flooring &it looks amazing. I will definitely be using “UK Flooring Direct” again. Well done !

Had some issues with some damaged flooring this has been resolved with new flooring now been delivered & phone call to apologise which was very much appreciated

The product is good
Delivery company at onset for samples was poor but otherwise everything was fine

Really helpful customer service with quick delivery, great company to deal with

Great choice, super customer service with keen prices as well.

Says 1-5 days delivery its now over a week and still waiting for my delivery

Delivered on time and was a nice quality flooring

Was very beautiful

Great choice of wooden flooring that we were looking for at an excellent price. The floor looks great now that it's down.
Flexible delivery options too.

Great communication. I had to order just one more pack of laminate flooring. Very good service, the package was delivered quickly and also got a small refund which always helps. Highly recommend this firm

Flooring reallly nice quality and went together well.

A month of chasing and three different prices

I contacted UK Flooring Depot for vinyl flooring to be supplied and fitted. After providing measurements, photographs and selecting the flooring, I was quoted £320 in writing.

Despite repeatedly chasing for a month, I was subsequently quoted £347 and then approximately £550 for the same measured job. The fitting date also changed, and I repeatedly had to resend or explain information already recorded in our WhatsApp conversation.

I relied on their written quotation and tried to coordinate the fitting with other trades, but was ultimately left at the last minute without either flooring or a fitter.

Their final response was that they “understand my predicament,” without acknowledging that their own delays, mixed messages and contradictory prices had created it.

An extremely frustrating and time-consuming experience. I cannot recommend this company.

Update: Following this review, the company contacted me to ask that I remove it. I explained that I would consider any substantive written response or proposed resolution, but none was provided. Their final response was: “No problem, suit yourself. Matter is closed.”

Everything was delayed !!!

Not All the flooring came at the same time
Communication is really poor

The flooring came and was damaged
The glue still hasn’t arrived

I ordered the LVT sample I was going to order for my kitchen. I found it to be of good quality and the service was pretty quick. I would recommend them to anyone. Thanks!