UK Hair Transplant Clinics Reviews 

981
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly professional staff who consistently make them feel comfortable, relaxed, and thoroughly well-informed throughout the entire surgical procedure. Reviewers also highlight the incredibly honest and helpful consultations, noting that knowledgeable clinicians provide clear guidance and realistic expectations without applying any sales pressure. Many people also appreciate the exceptional ongoing aftercare support and the stunning, natural-looking results successfully achieved by the skilled surgeons. Consumers consistently note that the overall journey is efficient, remarkably smooth, virtually painless, and entirely worthwhile from beginning to end.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional approach and honest advice during... See more

Service

Reviewers highlight positive aspects of service, noting that the overall process is fast, efficient, and... See more

Customer service

People report positive experiences with customer service, noting great support and a very reassuring first... See more

Product

Customers consistently note positive experiences with product, highlighting incredible hair growth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had two surgeries from UK HTC and both were excellent. The consultations were really helpful. They don't over-promise on what is possible with surgery so you know exactly what you'll be getting.... See more

Rated 5 out of 5 stars

Dr. T, Brandon, Mollie, and Judith make a brilliant team! Mollie welcomed me in and immediately put me at ease. Dr. T made me feel very comfortable and did a great job with my hairline. Brandon and Dr... See more

Rated 5 out of 5 stars

I would highly recommend UK Hair Transplant clinic , from start to finish the whole experience is very professional and friendly, My patient coordinator Chelsea contacted me regularly to check on... See more

Rated 5 out of 5 stars

A very fast and efficient process all round. I arrived at 8am and was done by 2pm. So far results are looking good after just over 2 weeks so looking forward to seeing the results as the hair grows... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Pharmacy
  3. Private Hospital

Written by the company

We are NOT UK Hair Transplants based out of Walsall / Birmingham - Please check before reviewing! UK Hair Transplant Clinics is registered and regulated with the Government’s “Care Quality Commission” (CQC). The CQC’s role is to ensure that the hair transplant clinic providing the treatment meets the required standards and is performed in a safe environment. Not only are you protected by the fact that we are clinically governed but also because we offer a unique treatment guarantee. We are one of the only clinics in the UK that offers and upholds a guarantee on every hair transplant. We are able to do this as we are selective on those we think are suitable candidates for surgery. From the thousands of consultations we have done over the years only 40% of them are suitable for surgery as in our opinion suitable means being able to achieve a great result. If we deem you are unsuitable for hair transplant, this doesn’t mean there is nothing we can do for you, we have a wide range of non-surgical solutions we can offer. If you are just starting to thin we can offer products to lower the chance of you losing anymore or if you have receded to a Norwood 7 there’s alternative ways to create coverage. Just come and see us at your local clinic to get professional, honest and free advice.

Written by the company

Patient Satisfaction Guarantee

Free 2nd surgery if you are unhappy

If you are unhappy with the results from the first treatment after 12 months, we will do it again free of charge.

Contact info

4.8

Excellent

TrustScore 5 out of 5

981 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(981)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair transplant consultation

I had a video consultation with Paul to discuss my hair transplant.
After examining my photos, I was advised that I was not suitable for a transplant and was advised on other options.

I'd like to thank Paul for honest advice and taking the time to speak with me. Highly recommended.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend UK Hair…

I would highly recommend UK Hair Transplant clinic , from start to finish the whole experience is very professional and friendly,
My patient coordinator Chelsea contacted me regularly to check on my progress,
Three months since my transplant at Manchester all going well , big thank you to Dr Mani my surgeon and molly and Judith who are the Best ,,,,,
Looking forward to the results

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Sound and trustworthy advice

I have recently discovered bald patches throughout my beard, trying all sorts to rectify the acute problem I found myself facing. I found many companies offering transplants thinking this must be the way forward having seemingly trying everything else. Unfortunately a lot of companies were rather pushy when it came to arranging a transplant which left me with some red flags wondering why they were so keen to get me in without a medical appointment prior. I found UK hair and spoke to a knowledgeable clinician named Paul who was very thorough in our chat explaining what I have does not need a transplant as it just won't work and instead gave me some sound advice on the next steps to help treat my problem of alopecia and didn't ask for a penny!
Although I'm still wanting these bald patches filled I feel much more confident on what my next steps are and I've saved myself a small fortune by not just going with a pushy sales company. Highly rate these guys.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Good, honest advice

Had my consultation phone call today with UK hair. Can’t fault the company for communication and information leading up to the call.
During the call we came to an agreement that a transplant wouldn’t be suitable for me after listening to Paul’s advice and knowledge. I really appreciated the honesty as I’m sure there are other companies out there that would have been happy to take my money and chance the outcome.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are very professional

These guys are very professional, there is no hard sell and they are 100% honest. I had my consultation with Paul which was great and when i went for my check up appointment where Ashley was very professional and honest. In my case it was to try tablets for a year and check in after 12 months, other clinics would probably just try and sell you the transplant straight away but these guys are totally honest which is why they offer a guarantee too. Highly recommended. Can not fault them in any way

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

This company really cares about you....

This company really cares about whats best for you and doesn't just want to take your money, they answered all my questions and also gave me other options instead of hair transplant which i didnt know was available for myself and i really appreciate their advice.
Thank you

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

VIDEO HAIR IMPLANT CONSULTATION

During the video consultation I was informed that I did not have enough hair follicles for a successful implant and therefore would not recommend it but instead a hair system. I was impressed with his honesty.

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

Harassing

Was only looking for a quotation but declined them as there price even with a deal was still more expensive than another one was, since then all they’re doing is calling me from two numbers.

Edit: I answered another phone call and explained that I didn’t want any further contact, they’ll be updating their details.

July 21, 2025
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Dear “consumer”, thanks for your review we would like to look into this because this is unusual feedback for us. After a patient has attended a video assessment they are only called by one person from their work phone. This makes it easier for patients to contact back when is best for them rather than having to go through the office.

Therefore please could you send the 2 numbers that have called you to patientservices@ukhairtransplantclinics.co.uk. We won’t call you we will just reply you once we have investigated this matter.

If we find it is our clinic, then we sincerely apologise as no person should be made to feel harassed and you can see from the 1000 reviews this is not our approach and was not intentional. The only time a different number should call you is if someone goes off on annual leave and a replacement contact is given to you but this hasn't happened recently so we are struggling to narrow down from this brief review.

If a patient expresses they are no longer interested because they have received a lower quote, we remind them that as per our website we offer a Price Match Guarantee with our prices. Therefore, if a patient receives a lower quote they are advised to send this to us, so we can see if it’s a genuine quote for the same treatment plan and check that the quote is from a licensed UK Clinic. If it meets this requirement we will have to reduce our price. If you don't wish to proceed down the price match route then we would take you off the list of people to call back, we don't continue to call people who say they are not interested.

Would be grateful if you could send the 2 mobile numbers that have called you as we want to make sure if this was a mistake our end it doesn't happen again.

Kind Regards,
UK Hair Transplant Clinics

Rated 5 out of 5 stars

Dr Tetiana Mamontova

Dr Tetiana Mamontova , Judith, Paula, Nicky what an absolutely incredible empathetic caring team .. I had surgery on Wednesday 16th July 2025 , I actually enjoyed surgery after having some nerves prior to the day .. I have the upmost respect for their authentic manner and professionalism.. thank you so so much for being real genuine kind people.. helping me step by step with the procedure..an amazing team an amazing surgeon too.

July 16, 2025
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi Mike, thank you so much for this review. We are so glad you have had a great experience, you were a lovely patient and it was a pleasure to treat you.

We look forward to see you again soon.

Kind Regards,
UK Hair Transplant Clinics

Rated 5 out of 5 stars

Great consultation

Great consultation, got a lot of great advice, it was also nice to find out what the issue was finally. I was given solutions to try and look forward to seeing more progress. Been a journey but finally seeing progress 🙌 Thank you

May 28, 2025
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi Sharon,

Thank you for your review. We pride ourselves on honest consultations that help patients even if the outcome isn't treatment with us but elsewhere!

We wish you luck in finding a solution.

Kind Regards
UK HAIR

Rated 1 out of 5 stars

Do not use, total rip off.

Was told could not do crown of head by Paul consultant. Paid over 6k for 2400 grafts, was paranoid about my hair and still am after surgery 2 years on. I did get back in touch with them but they wanted another 2.5k to do crown which they originally said they couldn’t do.

Trust pilot will only let me write a review within 12 months.
I had my surgery just over 2 years ago.
The consultant Paul led me to believe you could not have surgery on the crown.
I was told to take finistride also after my surgery which is a drug with very serious side affects. I developed a lump on my testicle after using them for 3 to 4 weeks and had to stop taking them on the advice of my GP.
After speaking to other people after my surgery I think I paid an excessive amount compared to other people who paid a lot less and had more grafts and more areas of head done including the crown.

The point I’m making is, I was given wrong information from the consultant at the start. The way it was put to me was that the crown of the head could not be done. It has not worsened over the last 2 years, even the surgeon who did my surgery said he was surprised I wasn’t having grafts on the crown. I told him I was told they couldn’t do surgery on the crown.
Also I know quite a few people now who have had 3500 grafts for a fraction of the cost on front of head and crown with excellent results.
I did give a 5 star review after my surgery that is correct. But 2 years on and a little more wiser and still needing hair surgery I definitely don’t think it was worth what you charged me.
You also told me I wouldn’t see the full effect of the transplant until after 18 months. So I’m only 6 months on from that.
I will be posting on social media soon, the results of what over £6k gets you at UK Hair Transplant Clinics.

May 31, 2024
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Robert, thanks for the review and we are really sorry you feel that way, but you came to us because you were recommend by a FRIEND THAT GOT GREAT RESULT.

Also you were so complimentary in your previous review rating us 5 stars, saying “the surgery team were brilliant” and “you paid for 2200 grafts and got 2700 at no extra cost”. You were also complimentary in your completed post-surgery survey. Your comments: Surgery - everything was Very Good. Aftercare - Good quality care.

So I think saying it’s a "rip off" is unfair

The mains points of your review are:

1) PRICE

Whilst I agree price is important, getting good value is even more important. Unfortunately as seen on the BBC news, lots of patients are getting poor results and putting their health at risk by having cosmetic surgery treatments by UNLICENSED CLINICS in the UK

These clinics often charge lower prices by reducing the service patients receive and in lots of cases, it results in poor results and bad scarring. The most common cost cutting practice is to have it performed by non-medically trained staff. All our treatments are done by surgeons.

Also to demonstrate our commitment to providing a quality service, we are the only government approved clinic that provides a TRANSPLANT GUARANTEE which states if you're not happy we will retreat for free.

Government Licensed clinics that follow the professions guidelines for safety and best clinical recommendations to achieve great results would know the maximum number of grafts to implant in 1 transplant is between 3000 to 3500. You got 2700 and implanting 800 into your crown would not have helped and cost more for no reason.

2) NOT TREATED CROWN AREA

We do understand your frustration about the non-transplanted crown area getting worse.

When you came to see us your main concern was the front, where you had no hair. The crown area where it had started thinning you just wanted thicker.

When we examined the crown area under a microscope, we found that the visual reduction of hair in this area was due to the quality of hair not the actual volume. Therefore if we had transplanted in this area, it would have most definitely made it worse since it would have caused trauma to the existing hairs and the transplanted hairs wouldn’t have grown as there was no space for them to receive good blood supply.

We therefore recommend you take Finasteride to thicken the crown. This drug has been licensed around the world for hair loss for 20 years and there are over 10 million men successfully taking this prescription tablet.

Our records indicated that you didn’t purchase our tablets where you only take half a tablet 3 times per week. You purchased a cheaper brand on the internet where you took a whole tablet daily.

Unfortunately you had to stop them before they had a chance to work because of side effects, which I believe went away after you stopped them.

If you had purchased them from us and spoken with our pharmacy team about side effects we would have recommend other alternatives, which whilst not being as good, would still have slowed down the crown progression.

On your 6 month review because you had stopped your tablets we noticed you had lost further hair in the non transplanted area and therefore more space had been created making it possible to transplant in that area.

We understood you frustration and to help and agreed an additional transplant to a NEW AREA we didn't previously treat for a discounted price. You were interested and wanted to have a think about it, but didn’t get back to us.

Unfortunately we didn’t have a opportunity to discuss this further because you cancelled the next review and didn’t attend the following review. We now haven't heard from you since you cancelling in August last year.

As in our previous response we still want to help so please call us or email patient services.

Kind Regards,
UK HAIR

Rated 5 out of 5 stars

Absolutely Amazing

Absolutely Amazing, from my first consultation with Sam , who instantly had an impact on me unlike others I had spoken to at different companies I knew straight away this was the company for me … And on to the team Tetiana , Judith, Nicky and Mollie awesome awesome awesome upmost professionals but more importantly a great laugh and fun to be around I didn’t think I would be spending the day laughing as much as I did . And I’m over the moon with the results I honestly couldn’t be any happier and I literally cannot wait to see how it looks in the coming months , cheers girls you’ve made a receding 50 something who should know better VERY HAPPY x x

May 20, 2025
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi Mark, thank you very much for your review. We have passed on your feedback to the staff mentioned as it is greatly appreciated.

Kind Regards,
UK Hair

Rated 5 out of 5 stars

I definitely rate this company

I definitely rate this company, Faultless throughout and they all made me feel so at ease
Amazing 5 stars

April 29, 2025
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi Gaz,
Thank you for your feedback, we aim to make the process as relaxed as possible so we are glad it helped make you feel at ease :)

Kind Regards,
UK Hair

Rated 5 out of 5 stars

Refunds, Regulations and Responsiveness

The service I received from Lindsay and Paul was exemplary; they provided an honest upfront approach and excellent guidance throughout the process.

Unfortunately I was unable to meet the requirements of the transplant in a financial sense, but they provided me with a good deal of flexibility. Not many companies even offer finance as an option - if my personal financial situation improves then I would look to them as a first instance also.

They additionally provided my refund immediately after providing my banking details, with me been within the 14 day period and overall operated in good faith.

April 24, 2025
Unprompted review

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