AVOID AVOID AVOID at all Costs. At minimum, do extensive due diligence on them!
This is a long and detailed review about Kitchen Worktop Company Ltd (“KWC”). I’ve posted this review on every one of their website pages I could find (which have different names).
I hope you find this review useful and it helps you avoid losing money to what can best be described as an elaborate scam, or at best a dishonest and VERY POORLY run company.
AVOID, AVOID, AVOID this company at ALL COSTS!!!! They took my deposit money and have not given it back, despite not completing my installation. They’ve stopped responding to my emails and don’t pick up my phone calls. Here is the summary:
1. I paid them £3.6k, never received a refund and they DID NOT install my kitchen worktops because THEY could not meet my timeline. I had to use someone else in the end
2. Their quote to me was about £1.5-2k cheaper than all other quotes I received. When I asked why, I was told that they had direct access to the manufacturer of the porcelain worktops, which turned out to be a lie (I found this out much later)
3. The manufacturer of the worktops I wanted have an exclusive arrangement with a UK supplier. KWC told me they had a direct contact at the manufacturer (“Sergio”) so they could cut out the middle man and buy the slabs cheaper. The exclusive supplier has told me that “Sergio” does not exist
4. When it became clear that KWC could not install my worktops within my required timeline, I asked them to either refund me, or allow me to arrange to collect the stone slabs. Within 24 hours, they told me they had “returned” the slabs to “Sergio”. Conveniently, for whatever reason, Sergio refused to return the money for the purchased slabs. My personal belief is they never purchased the slabs in the first place, and used my money for something else (maybe trying to fix the machine they said was broken) – note that I cannot prove this, but this would make sense
5. I never ever saw the slabs they supposedly bought and returned. My belief is they never did buy the slabs, given how quickly they “returned” them
6. Apparently KWC had a problem with their machine and could no longer install my worktops on time. My belief is that they were not transparent or honest about the timing or nature of machine issues they had. I believe they knew well in advance of the timing to install my worktops, and they hoped to fix the problem in advance of my installation
7. They misrepresented that they had a strong relationship with this exclusive UK supplier of the stone slabs I wanted. They in fact have a terrible relationship with them – something else I found out once it was too late
8. The person they sent to template the worktops, upon arrival to my property to measure up – had no idea which worktops I wanted to have installed, and where I wanted them installed. He also seemed to think he would only have to stay for 10-20mins. He also could not provide a recommended worktop thickness that would be adequate for my kitchen. I don’t think KWC have the knowledge and skill to install high end porcelain worktops, especially once I compare to the company who completed the work in the end
9. The majority of the pictures and videos on their website that they might say represent work that they have or can complete, are rendered pictures and are NOT REAL. Have a look for yourself and ask them whether the pictures / videos are real or rendered. I would also ask them for their IN-PROGRESS pictures / videos of their actual work
10. I had posted a similar review before, after which they offered to refund me if I removed the review. I removed the review but they never refunded me
11. As at January 2024, KWC, and UK Kitchen & Interiors (the same company), have outstanding Court Judgements against them (£2.4k (Aug2020) for KWC and £6.9k (Dec2022) for UK Kitchen and Interiors). I considered taking KWC to small claims court but I doubt they will even abide by the judgement based on this info
12. They appear to have quite a number of websites (maybe to disassociate themselves with some potentially bad reviews from older/other websites). I also don’t believe ANY of the testimonials on their websites are genuine. All the evidence points to it being untrue. These are the websites I found appearing to be the same company: (a) worktopcompany.com (b) ukkitchenandinteriors.co.uk (c) kitchenworktopcompany.co.uk (d) unistonekitchenworktops.co.uk (inactive) (e) harrowkitchenworktops.co.uk (f) quartzworktopuk.co.uk (g) dektonkitchenworktops.co.uk
13. Lastly, having a quick look at UK Kitchen & Interiors Limited last company accounts filed, there’s no P&L statement (are they even making money? who knows…) and their balance sheet shows a minus £100k equity balance! In simple terms, they have no assets and owe a lot of money to third parties. This company should NOT be in business and I’m unsure as to how they are allowed to be!