Disappointing Experience
At first, I joined Linkology for backlink building for my website. Communication was OK at the beginning. Then later after paying, the communication got slow, and backlinks took longer than usual to be placed. I even paid twice in one month to speed up the process for the next link, but it was also delayed.
I wrote a 1-star review. After that, I got an email from the Operations & Account Director, Y.P., saying the delay was due to unforeseen reasons and that it would improve going forward and never happen again, asking me for another chance. I removed the 1-star review as per their request, giving them a 2nd chance. A senior account manager, J.T., then contacted me, confirming that they could accommodate my work and that I was "in good hands."
Again, it started well but then I was kept in the dark. There was no communication for a week despite him saying he needed "a couple of days." Since January 15, 2026 (our last communication) until today, January 21, 2026, I've never heard anything back and never fully received what was agreed on and discussed over calls and emails.
As a client, why should I have to chase an agency to do business with them? They aren't the only one on the market. If I'm paying and I get this poor service in return, what more can they do?
I always say: If it happens once, it could be a misunderstanding. Twice is a pattern of business negligence and disregard.
Update 09/02/2026:
I was offered a full refund for my previous payments, which suggested that the company finally understood what had gone wrong after I gave them several opportunities to resolve the issue.
What was completely unacceptable, however, was receiving an inappropriate, deflective, and irrelevant email from the founder. Instead of addressing the matter professionally, he was lectturing me and he referenced my past reviews of other businesses and attempted to question my credibility as a customer and adding emotional pressure. This ultimately led me to contact my solicitor to ensure the matter was formally documented.
His email was genuinely shocking and highly unprofessional. I told him: Paying customers should not be affected by a company’s internal problems. Time would have been far better spent resolving those internal issues and delivering on what was promised, rather than deflecting responsibility or offering excuses.
If you are unable to meet a deadline set by your own business, you should not make promises you cannot fulfil. Customers should never be blamed for issues that arise from internal staff or operational failures.