Ukpowerflush Reviews 299

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Derek came out and completed my power flush. My radiators still weren’t heating up great so he came back out and used a stronger cleanser and that did the job perfectly. Would definitely recommend thi... See more

Rated 5 out of 5 stars

I had contact with Derek who replied really quickly and booked us in just before Xmas. We have had a nightmare with various companies and the heating had been out a couple of weeks. Ian and colleague... See more

Rated 5 out of 5 stars

Our experience. Nothing less than brilliant. Started with Derek and Nicola who are the owners and then the engineer Ian who was on time. Ian was so helpful and dare I say we ended up friends and I wou... See more

Rated 4 out of 5 stars

Prompt appointment and good explanation of process throughout the day including before and after photos of work carried out. Good aftercare checking in to make sure all was ok as well. Only downsid... See more

Company details

  1. Heating Contractor

Written by the company

we provide a powerflushing service to the uk and strive to make your central heating system more efficient


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

299 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

great experience with uk power flush

great experience with uk power flush, engineer arrived on time was clean and tidy throughout and kept me well informed. I had some issues after with airlocks and Derek was absolutely brilliant txting and calling even offered to send engineer back in within a few days to help with the situation! I should add Not caused by them I had a new pump fitted a few days after the flush … absolutely 5 star rating and definitely the cheapest flush I could find .

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience, power flush treatment recommended by boiler service engineer. Diverter valve sticking sending hot water through the heat exchanger of boiler rather than through the central heating system. This was causing the down stairs radiators to be Lew warm, two completely cold. I Filled out 4 contact forms for different power flush services as it wasn't a process I'm familiar with. I received a response with in 30 mins from Derek asking for details supplied by boiler service engineer and he explained the process of the power flushing service. He offered available dates one being Friday the 7th of Feb 8.30am. Adam arrived exactly on time,he was very pleasant and informative around the works being carried out and showed us through the stages of power flush and the grime coming out the system. Adam also fitted me a filter on the return line to the boiler. After completing works the radiator system was balanced and radiators are now nice and warm through out the home.
Great service.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Reputable company

Reputable company. Derek was informative & took the time to discuss the issues that we had experienced & explained the process in depth. Highly recommend their services.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service/price/engineer

Great price, really good service, warranty for 2 years aswell. Absolutely nothing to not like about this service.

Fitted us in within a week and chap they sent, Tom, was really great lad. He explained the process every step of the way and left my home cleaner than when he arrived.

Couldn't recommend this company more!

Thanks for top job at really good price.

Pablo.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

This company was recommended to us following lots of issues with our hot water and eventually the heating not working effectively. Tom arrived early and did a fantastic job flushing the system and radiators through - probably 25 years overdue - answered all our questions and gave advice on how to get the best out of our heating system. No mess, excellent, thoroughly recommend!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend UK Powerflush

I highly recommend UK Powerflush, Rob was here for 9 hours and worked non stop, with not even a break to eat. He explained everything he was about to do and showed my husband some of the black sludge, and how bad the system had been! He filled many black bin bags. He was friendly and respected our home and cleaned up well before he left. He must have been shattered.
The heating system works much better now. UK Powerflush is very professional and I would use them again.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and friendly service, honest pricing. Recommended.

We called UK Powerflush to fix a botched powerflush attempt that a previous company had made.
They quoted a price which we accepted, and Wayne arrived early morning exactly when promised.
He was friendly and also co-operative in doing the radiators in the order we requested.
The job encountered some difficulties, and in the end he was working on it most of the day, staying with us until it was shown to be totally complete and working.
When the invoice came, it was exactly the price we had agreed.
I very highly recommend this company.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

We highly recommend this company

Tom came yesterday from Power Flush to clean out the disgusting black sludge from our 11 radiators. He was very friendly and caring of our home too
He worked in a very professional way and would highly recommend both PowerFlush company and Tom.
Brilliant job from start to finish

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

A Job Well Done

Making the booking was easy, the waiting time for the work to be done was only about a week and the totally professional work carried out by their Plumber Paul left me very impressed.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with this company

Brilliant experience with this company, Tom arrived on time , he kept us updated on his progress, he cleaned up after himself and was very professional. We booked the most expensive power flush but Tom told us we didn’t need it , he could have easily not said anything and charged us for something we didn’t need but he didn’t, we were impressed with that. Would thoroughly recommend this company.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable & get the outcome you want!

We had so much stubborn sludge in our system and various attempts when flushing but eventually extra cleaner and going to the pipes directly we’ve got our radiators back to their heat capacity. The engineer Adam was brilliant at explaining the different scenarios including what would happen if he would have needed to come back etc, but thankfully 7 hours of straight work and the job was done. Thanks again!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Adam was reliable

Adam was reliable, honest and operated with integrity, I would recommend this company to anybody that is looking for work to be done.

Adam took the time to explain all the work he was doing and to answer any questions that we had.

All in all a Great Service given A*

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Radiators still not working.

Was advised by British Gas that I needed a power flush, so I chose this company. They came out and did a flush and left. My downstairs radiators were still not working.
I got another heating engineer out today (29.01.25) who flushed out my boiler (not done by ukpowerflush) and now my downstairs radiators are working and 2 upstairs ones are hotter than they were after the power flush!
Email sent to ukpowerflush about this.... No response received.
Dissapointed customer, won't use again.

February 2025
Still waiting for a response to my emails!
Not too busy..... I work 12/14 hour shifts and no one answered the phone when I ring at 23.00.
I have not received any photos off this company but I have a photo of black Sludge water flushed out the boiler 7 days after this company apparently did a thorough job.

Very defensive, verbally aggressive and making untrue statements about a person, not knowing their current situation and difficulties makes contact frightening with the fear of being gaslit.

January 22, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

Hi there thanks for this however your review is very much a lie even though i have brought it to your attention that the various claims you are making are false prove given.
You are stating boiler was not flushed i provided pictures showing you boiler being flushed.
You are stating no response received again false within 10mins off receiving your email i attempted contact 3 times (i showed you the screenshots) your answer was you where to busy to answer the phone or return my messages however you have enough time to write emails and reviews,crazy a call and we would have been there within 24hrs.
OK so let me get this clear you have sent me 3 plus text messages and 2 phone calls all prior to starting and all during working hrs so clearly you can and have made contact during working hrs.
I find it strange that you send an email 24-1-25 at 1.26pm to which i respond to pretty much within 2 hrs i called 3 times and sent message you have all the screenshots however you refuse to return my call and arrange a visit to investigate stating you are to busy however you then have the time to make calls to other companies and arrange a visit for them to attend and rectify within 3 days but within that time you dont think its prudent to maybe give derek a call and see if this can be rectified under warranty(which it would have if you had made contact) and avoid you having to pay another company to carry this work out.
You see where i am going here you are telling me you cant make contact before 11pm at night when clearly you have on at least 6 occasions.
You are also stating you called after 11pm another lie you have never contacted me at or after 11pm and if you had i would have answered then or called you back at 7am next morning however as stated you have on various occasions contacted me during working hrs.
Another lie you are stating no respond to emails you have sent 1 email and i responded as above
A simple call would have resolved this and saved you a lot off money
At no point was i aggressive or making untrue statements however i have picked so many holes in the untrue statements that you have claimed and yes i do take on board everyones current situations and difficulties in life but that does not allow you to make willy nilly lies and that is why i will defend my option to reply it takes a lot off work to run a business and i will take on board any criticism however when it is false i will defend.
Further development i am now getting competitors with a similar name calling me where you have left reviews even though they did not do the job and have pointed this out however the reviews are still there.
its ironic that you have pleaded that you dont have time to do anything but you can go leaving reviews all over the place

Rated 5 out of 5 stars

Power flush

Power flush of the central heating system ensured job was done properly. Heating working really well would recommend

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Powerflush Service

Paul the heating engineer was very thorough, helpful and polite - explained all the issues with the heating system and spent all day working on it to get it working efficiently. Very pleased with the service and all at a reasonable cost.

January 24, 2025
Unprompted review
Rated 2 out of 5 stars

Lack of support under warranty

After 7 weeks of trying to get support and poor communication, we find it unlikely that we'll get help under the warranty. Frustrating and disappointing.

January 25, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

hi there i accept that we where below par on this one and glad you got sorted eventually

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