Uk Starlink Reviews 197

Awful customer service + extremely unreliable hardware is not a good mix. Been without WiFi for nearly a month now due to a faulty component. Still waiting for a replacement.

Very easy to set up. However outside the immediate rooms near the router the performance wasn’t massively different from existing Sky service.
I thought the signal would go throughout the house but it really didn’t.
I’d definitely buy this again if I lived in the middle of nowhere where there’s no wifi…but for £75 a month when the wifi signal is ok, it’s not worth it.

Awesome service and little to no drop outs
Customer support does take a little while so thats an area they could improve in but other than that its been amazing
Have had it for half a year now and no issues

Just awful service. It worked for just over a month and then stopped.
I have had no recent response from support tickets except to close them when they were not completed. They helped me originally by sending a new cable and router but that has not solved the issue. I think it is the dish but now no help at all.
Wish I had never tried this - too good to be true and falls so far short of the customer service I would have expected. All companies have issues but the way this has been dealt with marks them at a 0/10

Utterly useless! It worked for one week. No response from support tickets except to close them when they were not completed. Trying to return additional accessories purchased within given period but no response! A very expensive trial to a useless service! Bought a £26 mobile Vodafone broadband that works on 4g - works perfectly - wish I’d gone for this in the beginning! Be careful folks!

Starlink Broadband been down for 4 days now and no response other than an automated email from customer services, and no other way that I know of to contact them except through their app.. Very poor service. I expect I will cancel the service if no response by the end of the week, leaving me with a useless £500 dish and router.

Absolutely awful, avoid at all costs.
Would not cancel my service taking payment still.
Raised five chats to cancel an close my account. Yet they fail to listen and they count remains open. It’s like there’s no humans actually reading the messages.

I ordered my Starlink in October 2022. It’s now February 2023 and it still hasn’t arrived. What’s more, I’ve been billed three times on top of the initial purchase of the equipment.

To top that off I can’t get a response from
The company. The APP is useless.

So I’m paying bills, have received no kit and it basically feels like theft.

I’ve never known such an inaccessible and unhelpful organisation. I’m afraid to cancel in case I don’t get my money back. I’m hoping it arrived because I desperately need better internet service for my business.

My third and possibly final review. I ordered the starlink arial mount which arrived a day or two after placing the order. Neat bit of kit and very good looking. Having moved the receiver to a new position at the side of the house we found we have the same equally excellent reception with great downloads of over 100mbs. We employed also the ethernet adapter. Bit expensive for what it was but worked perfectly and we now run our computers off the Ethernet cable. This is not to say the wifi reception was poor but we do have a larger house and without the extra booster boxes the signal does reduce the further away from the router you go. Should also mention that previously we have the wifi router upstairs. Moving it downstairs has meant the general signal around the house and upstairs is much better.
I have read a lot of criticism of the Starlink system but if you are in an area where you can receive a good clear signal then in my opinion it's worth having....yes it is more expensive but if your business relies on the internet then the cost can be offset against your tax bill.
I would definitely recommend starlink and to anyone living in Perthshire, Scotland, the signal strength seems to be very good......service is fast and the phone app extremely useful and well thought out and easy to use. Overall I think the designers and makers have really thought through the product and offered something that was previously unattainable...namely....easy fast internet connection.

I like Elon Musk and what he has achieved, but not startlink. I have one of those RF starlinks, which is the same as any other starlink. Anyway, like all the other stories on here, when we first purchased ours we didn't get any signal, so they replaced all the equipment. Still didn't work but thought I would try and use it when in Europe, and guess what, we traveled through 8 different countries and it was fantastic. Then we came back to the UK and it cuts out all the time through calls, videos, meetings. It is not reliable. The only reason I am keeping it is because of our campervan so we can work from it in Europe. Its a real shame its not reliable.

Excellent when it works, speeds of 200 MBS but absolutely zero customer service, currently waiting 3 days for a reply to a ticket I raised as my system is stating there is an issue with my cable and connection and although it still works it’s dropped it’s speed (no other means of contact is available other than raising a ticket)

6 days waiting now , still no response

Finally got a response on day 7, (now I’d read that when you Finally get contact with customer service that they are exceptional, the issue is the delay), and exceptional was what they were, no disputing or constant apologies, simply how can we fix this, they diagnosed my issue through the app and device and are sending full replacement parts and a full month subscription credit. Can’t really ask for more than that, the 2 stars deducted are for the delay in responding .

After forking out for the equipment and an extra €40 for Ethernet connector that cannot be purchased anywhere else, paying €85pm. The Ethernet connector has failed less than 3 months after purchasing. I cannot get anyone to respond in regards to a replacement. The Starlink router is useless and requires a mesh system to get it outside one room. Without the Ethernet adapter I cannot connect my mesh network so literally have internet in my kitchen only. To order another is apparently 2-4 week lead time. If I’d have known customer service didn’t exist I would have never purchased the system.

We live in the peaks and for years we have had extremely low internet speeds.
We purchased Starlink and boom 200 meg it’s fabulous thank for a fantastic service and experience

I have used starlink for around 8 months. service has its limitations, Speed is no where near as advertised. you have no internet for 1 minute after every 8 minutes. makes streaming kind of annoying. customer care is disastrous. was advised by the staff via app that I can cancel which will take one month to process and will receive partial refund for the hardware which I have to refund. after one month when I contacted again for the refund and I was told that I am not illegible for the refund. despite contacted them numerous times they never intended to resolve the issue.

I would even give zero stars - no service, no contact number, tickets are not answered - everything is automatic and you are entirely on your own. The disk is obviously very sensitive to obstructions and when you live in central London you can have it only on the roof - but what about when you need the router in the basement?

Absolutely disappointed and disgusted with over all experience, first waited weeks for kit to arrive, upon installation kit turn out to be faulty, no one to talk, contacted online, I was told that they will send a refurbished replacement kit, where as we paid for the new kit, which did mot even worked once.
No answer about service charges refund for viod period and after one response no further response at all.
No contact no to call.

I'm literally speechless how good it worked in Austria. I needed Starlink for home office because we had no alternative up in the Alps where we live (no signal available). Short - it was a magnificent experience.
During the first few weeks in August of 2021 there had been some outages but over the time it worked better and better. 2022 there had been no issues with their service. And now the absolute pinnacle! When inflation hit hard in Austria in 2022 I got an email from Starlink that the price of the service will be reduced from 100 to 85€ a month due to the loss of puchasing power in our country. There are NO other companies I know who are doing that. This is absolutely great! I would recommend Starlink to everyone who has no other access to fast internet. Nevertheless I just unsubscribed because we got glass fiber and this is way cheaper soo .... I took the chance. (also no problem with unsubscribing and they gave me the opportunity to send back the hardware). But once again -> Starlink -> absolutely magnificent company

Unlike other 1 star reviewers here, i have been really pleased with our Starlink system (purchased Oct 21) and, whilst it does vary in service speeds, I just think about the stress of the old intermittent 2mbs copper broadband system and it puts a few blips into perspective.
HOWEVER... we had a very brief power outage a couple of months ago and this exposed the mother of all issues and the complete lack of tech support provided - when the power turned back on after about 30seconds the Starlink system didn't automatically reboot and come back online. I didn't want to perform factory reset as support FAQ suggestion because it would reset my password etc and all my devices would need changing. I powered back down and on again after 5mins nut still no connection after 1hr so put in a tech support request - now this isn't possible if you haven't got alternative broadband provision as the thumbs up/down to make a request isn't available when system offline - so dug out my old router and set it up, logged Starlink onto it and made my tech support request. (leaving my old copper broadband system connected for a year was wise now despite £40/month extra cost!!) eventually I had to admit defeat and factory reset the Starlink system which came back online after approx 8 hours, but I never received any response from Starlink other than to close the request when they saw my system was working later that night.
Two days ago we had another power outage and the system would not reboot on its own again - did factory reset and left it overnight to see if it would just take time nut nothing. Set up old router AGAIN and logged support request. Tried factory reset again some hours later after no service response and after an hour it came back online but only my PC and laptop would connect to it. I "forgot" the connection on wifi and tried again but no other devices would connect??? (I'm not a tech so no idea here?). updated my support request with new info - 6 hours later still nothing. Another factory reset and nothing at all came back online this time so left overnight but nothing in morning. Overnight Tech support had closed down two duplicated support requests leaving only my original but no support otherwise. Another rather frustrated update in the morning and then with a further day offline in prospect i searched chat sites (not my favoured method of tech support but heyho!!) and one thread suggested to stow the dish, then power down, leave for 5mins and power up. (I also did a factory reset as nothing happened for 30mins) On power up the dish eventually moved from Stowed to flat looking for satellites, then it found some and returned to service position, and the system then allowed me to set it up again and eventually connected after 45mins to allow me to finish set up, after which it started working.
I updated my support request to let them know and ask them to look into this (apparently common) problem with rebooting after power failure, and also to reply to my request with some genuine apology and keep me updated. I am posting my review as a warning to others and to Starlink - this needs to get sorted out folks - the total lack of tech support is apalling. The power outage reboot issue is frankly unacceptable in the modern world - what if we went away and left users stranded (we bought Starlink to improve broadband service to our holiday cottages on site) NOT GOOD ENOUGH - Elon Musk - hello??

I have had Starlink for 2 months (rural Lancashire) as my with my previous provider broadband speeds never exceeded 9mbps (BT copper cable). I employed a professional installer and with our now magnificent hardwired WiFi (160mbps) ordered a SKY GLASS TV which requires 15mbps to work according to the marketing.

I had a visit from a sky engineer yesterday who advised Starlink and Sky Glass are incompatible due to latency issues with Starlink. Having said that no mention was made of latency by Sky when the purchase was made over the phone you just required any broadband of 15mbps. We had no sound/vision pause on Netflix, Prime, Disney just with Sky programming. It is impossible to watch the TV and the sky engineer thinks we will have to move back to Sky Q.

Sky Glass sales mentions nothing about latency so please be warned. They also don’t mention you need 15mbps for the Glass TV and a further 10mbps for any other unit using broadband within the home so you may end up with insufficient speed for the number of units you have.

STARLINK AND SKY GLASS ARE INCOMPATIBLE

I have had my Starlink setup for nearly a year now in Fife Scotland. At first, it was great and I got between 200 and 300mbps all the time for months!
Now I get between zero and 50mbps all the time.
They obviously know they have dramatically reduced the service and cut my bill from £89 a month to £70 a month.
When reported I was told my equipment is working fine and I should be patient.