UK Teeth Whitening Reviews 2,423

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Have not recieved my item and no response from customer support. I read some reviews 1st but wish id looked at trust pilot- Not sure how to get a refund

Rated 3 out of 5 stars

Philips zoom teeth whitening day product is great, delivery times fair price good, my problem is the product has less than 3 months until expiration! When I’ve purchased from other companies it’s at l... See more

Rated 5 out of 5 stars

Had no problem with delivery of customer service. Placed my order, got a tracking number and item arrived next day. Strips are really easy to use, apply to my teeth for 30 minutes, used 8 treatments a... See more

Rated 1 out of 5 stars

My order never arrived and customer service has been between non existent and not helpful at all. It is some Chinese company I think, I wish I had read the reviews before ordering!!! My parcel got de... See more

Company details

  1. Dental Clinic

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Due to the amount of fake reviews from organic visitors (most likely competitors) we have decided to cease using TrustPilot. We have moved to YOTPO for our independent reviews. You can view our most current reviews on our website https://www.ukteethwhitening.com


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2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great price & fast delivery

Only ordered yesterday and already have my teeth whitening kit. Usually I pay more for the same product from my dentist but if I can get next day delivery for a better price then I will! Tracking provided through Amazon all day so you know what’s happening. Would recommend :)

December 10, 2022
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Had an issue with my order (got my postcode wrong) and it didn’t get delivered- a replacement was ordered straight away and I received it the next day. I noticed the error in my postcode straight away and contacted them but unfortunately it was too late- would be better if you were able to submit changes to your order within 5mins of ordering maybe to avoid this problem? Either that or maybe a number to ring so any issues can be resolved quickly

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

A+ customer service

I inputted the wrong postcode which was my previous address that I recently moved out of and my package was delivered to the wrong place by mistake, instead of being sent back. Luckily Katy got back to me very quickly on this and rightfully made a thorough enquiry into the situation. After finding out what the problem was, she soon sent me a new set of whitening strips which arrived in only 2 days. Very helpful customer service - thank you!

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Had no problem with delivery of customer service. Placed my order, got a tracking number and item arrived next day. Strips are really easy to use, apply to my teeth for 30 minutes, used 8 treatments and can already see a difference removing 15 years of smoking and red wine stains.

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

fast and effective resolution

Dealing with Katy. a fast solution where a delivery was down to DPD who deliver most days to my address on this particularly run the driver decided not to be able to find me, probably a new driver and the customer service agent suggested a new address and sent out my order same day and I received it the next day with no quibble

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Trustworthy Service

I ordered Poladay teeth whitening gel that got initially misplaced by Amazon shipping service. On contacting UK Teeth whitening Customer service I was provided a new set of teeth whitening gel. Lisa from customer service was very helpful and reassuring. I would definitely buy from UK Teeth whitening in the future.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Customer service assistant was helpful and completed what I had asked straight away

November 27, 2022
Unprompted review
Rated 5 out of 5 stars

Issues resolved very quickly

for some reason the courier could not deliver my parcel, turns out I had given the wrong postcode and my item was returned, Sara promptly replied to my email and dispatched my parcel again FREE of charge!!!! My kit arrived the next day and I am please with the results already.

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great white smile

Works well I did a couple of months treatments now I just use one every now and then to top up :) which always work straight away! My teeth look naturally white. Also didn't suffer with sensitivity too much either.

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fast customer service really friendly…

Fast customer service really friendly speedy response to my email..shipping was prompt the whole experience was straight forward and my strips will be excellent as always hence why I always purchace here

November 21, 2022
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

DPD refused delivery. Complained to UK Teeth Whitening cust services. No apology from Katie at all for their couriers actions. I replied via email requesting drop off at a location instead and highlighting their lack of apology. No apology on reply, just an address in Hong Kong to complain to. My advice? Go to Snow teeth whitening instead. They care about service. UK Teeth Whitening (a Chinese company) do not.

November 26, 2022
Unprompted review
UK Teeth Whitening logo

Reply from UK Teeth Whitening

Dear Ellis,

UK Teeth Whitening did everything within our power to assist you. DPD turned up at your house and you refused delivery. The item was then left at the depot and we listed all options available.

Can you please explain what part of UK Teeth Whitening's service you would like an apology for? As far as I can see we shipped the item out within the requested time and had the item out for delivery on time also but you refused the delivery.

If you can please explain what else UK Teeth Whitening can do other than ship your item out in time and have the courier at your front door trying to deliver the item and then offer you all the alternatives available? Its such a shame that you have brought racism into you being unable to accept your delivery at your front door.

Rated 5 out of 5 stars

Amazing products

The website is easy to use, products are all amazing and work affectively with quick delivery.
Customer service is easy to get hold of and quick to respond to any queries you have.

April 7, 2022
Unprompted review

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