UK Trace Reviews 

180
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Simply excellent. Exceeded expectations. I tried to find a childhood friend who seemed completely invisible on the web. Ibrahim found out why - he died in tragic circumstances many years ago. Not what... See more

Rated 5 out of 5 stars

I couldn’t possibly say enough about this company. I reached out to them for some help regarding someone my daughter met online. They went above and beyond to guide me through figuring out who this... See more

Rated 1 out of 5 stars

Didn't find them helpful all I'm afraid. I gave them every piece of information they could possibly require to ensure my search was legitimate but they just kept coming back for more. I just gave up.... See more

Company replied

Rated 5 out of 5 stars

I gave seemingly impossible task and they moved heaven and earth to locate the person I was looking for with the barest of information, from an association over 20 years ago. A number of possibilities... See more

Company details

  1. Genealogist
  2. also in
  3. Association or Organization
  4. License Bureau

Information provided by various external sources

We have 14 years + experience tracing and searching People, Land, Property, Birth, Marriage, Death and other tracing. We love to help our clients so why not browse our products or get in touch to see if we can help?


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

180 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(180)

11 reviews in the last 12 months

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Rated 2 out of 5 stars

The cheaper option wasn't of any help

I didn't get any info more than what I could have found simply online, so was a waste of £5.00. I didn't try the £30 deal, so that might have been better. I didn't have much faith. Also, the person I was seeking was of German origin, though had lived in uk for 20 years, so probably more difficult to trace.

November 22, 2024
Rated 5 out of 5 stars

Great service

Great service, felt very personalised. I got all the information I needed quickly and would definitely recommend.

Thanks Ibrahim.

November 20, 2024
Rated 5 out of 5 stars

Great service

Great service. We simply wanted peace of mind about someone close who had become estranged, just to know where they were.
Very simple process and within 3 days we had the info.
Thanks Ibrahim, you have reassured an anxious family.

September 30, 2024
Rated 1 out of 5 stars

Didn't find them helpful all I'm…

Didn't find them helpful all I'm afraid. I gave them every piece of information they could possibly require to ensure my search was legitimate but they just kept coming back for more. I just gave up. They may well respond to this quotating gdpr, but it was actually useless contacting them in the first place tbh.

September 30, 2024
Unprompted review
UK Trace logo

Reply from UK Trace

Martin you didn't order from us. what is your order number please? i have searched and can not find you on records. did you order from us uktrace.net??

Rated 5 out of 5 stars

First Class Service

five stars for providing the information required and responding promptly to one further inquiry.
However, the accuracy of the information provided is yet to be confirmed!

September 4, 2024
Rated 1 out of 5 stars

paid for 2 day service last wednesday…

paid for 2 day service last wednesday and still haven’t received any response. also messaged on website and haven’t gotten a reply.

i wanted to trust this since the reviews were so good but since i haven’t heard back it really is a shame. thank god i didn’t lose too much money.

June 5, 2024
Unprompted review
UK Trace logo

Reply from UK Trace

sent you the report yesterday and offered a free search too next time Laila. sorry :)

Rated 1 out of 5 stars

Awful awful awful

Have asked repeatedly for the refund of £5 I was assured I would receive. They ignore ALL communications and fail to live up to their promises.
The address provided was correct and for this I'm thankful but their attitude and response are atrocious.

No I don't get any refund. PayPal haven't refunded me.

April 25, 2024
UK Trace logo

Reply from UK Trace

thank you for this "The address provided was correct and for this I'm thankful". bargain for £4.99 :). we tried to issue a refund but because you submitted a dispute, which you still haven't cancelled, the refund was declined by Paypal. We will let the dispute end., that way you have the address which was correct maria, and you get a full refund.

Rated 5 out of 5 stars

under promise over deliver

Incredible service who under promise and over deliver. We received much more info than we expected within 1 hour. I can’t recommend them enough. Ibrahim was wonderful

April 17, 2024
Rated 1 out of 5 stars

It appears they do not trace people

It appears they do not trace people. I fortunately paid with pay pal. No service. Do not pay using credit card revealing your details. I got my money back. Will you. Given old information then invited to pay nearly 100 pounds to get anything near an upto date address.

March 5, 2024
Unprompted review
UK Trace logo

Reply from UK Trace

apologies. due to sickness. glad you got your refund

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