Union Krankenversicherung AG Reviews 1,683

Very poor experience with UKV Krankenversicherung.

I have been a client of UKV since 1992. After permanently leaving Germany in 2014, I no longer had a residence there. UKV was fully aware of my foreign address (first Switzerland, later Portugal). Under German law, the obligation for the private **Pflegepflichtversicherung** ends when leaving Germany unless the policyholder explicitly requests continuation. I never made such a request.

Despite this, UKV continued charging contributions for years without any legal basis. I am now demanding the retroactive termination of the Pflegepflichtversicherung and the reimbursement of roughly €8,000 in wrongly collected contributions.

Even after multiple written requests, the issue remains unresolved. There is also no realistic possibility to speak with a responsible person to clarify the matter quickly. For a customer who has been insured with the company since 1992, this level of administration and customer service is extremely disappointing.

Was quite good at the beginning, but recently the processing time has been increased drastically. In the automatic emails they say, the processing will take 4 weeks, when after 4 weeks you contact them via the chat, they say, the current processing time is 6 weeks, and they don't manage to get back to you even in 6 weeks (which are not mentioned anywhere officially, BTW.)

UkV Standard insurance communication
Relatively quick response to my email request. Overview for tax papers.