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3.9

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

I have no problem with your company but…

I have no problem with your company but the order has not yet arrived and I am unable to track it. Royal Mail does not recognise the tracking number. My orders normally arrive in 2-3 days this has now taken almost a week. Can you help please
Thank you

April 12, 2026
Unprompted review
UKVapes logo

Reply from UKVapes

Hello!
I'm sorry to hear you had issues with your order! Please contact us with your order number so we can investigate this further:
https://ukvapes.com/contact-us

Rated 5 out of 5 stars

really good

first time i ordered and so happy with the service ,let me know when coming and great service arrived so quickly ,will use again great price as well xx

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

When orders are placed online they are dealt with promptly and delivered to your home address quickly. They have a good reward system when placing orders. I totally recommend this company, I have never had any problems with them. I can't get to their shop in Wrexham but my order always arrives promptly. I only ever use this company and have done so for a while now.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy

I've been using UKVapes for a while now and never have any problems with them. Orders are always correct, well packaged and arrive super quick. Their website is easy to use and well laid out, customer service is always good and the products are excellent quality.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service & products

Excellent service & products
Always happy to help via email or telephone
Will always use uk vapes Wrexham highly recommend this company to all looking for polite customer service and support
Thank you 😊
A****************

October 18, 2021
Unprompted review

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