UK Vein ClinicReviews 

751
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 286 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and friendliness of the staff. Customers consistently praise the excellent service, noting that appointments are punctual and procedures are conducted smoothly and efficiently. Many people appreciate the detailed explanations and reassuring communication provided, which helps them feel at ease throughout their treatment. The results of the treatments are often described as positive, with many experiencing significant improvements and increased confidence. However, some reviewers were not happy with the outcome, mentioning issues like persistent bruising or unsatisfactory results after multiple sessions. A few other people also felt that their concerns were not properly addressed, or experienced a lack of support regarding complications.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as wonderful, relaxed, and very... See more

Customer service

Users describe positive interactions with customer service, highlighting the amazing customer service and the... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the beginning the staff were very helpful, supportive and friendly both administratively and clinically. The environment was professional, modern, clean and it was very calm. Appointments were... See more

Company replied

Rated 5 out of 5 stars

Very friendly and professional staff, procedure went well, only one time did it start to get painful but didn’t arrive at any significant level and quickly went away. Rest was pain free. After 4... See more

Company replied

Rated 5 out of 5 stars

It was a fairly painless procedure. The doctor was efficient. The two nurses were lovely and completely put me at ease. I was given all the relative after care information. I walked in and walked out... See more

Company replied

Rated 5 out of 5 stars

Very welcoming and friendly atmosphere since the moment you walk in. You feel that you are being taken care of by true professionals. Everything is explained in detail and all questions are answered i... See more

Company replied


Company details

  1. Medical Clinic
  2. Vascular Surgeon

Written by the company

UK Vein Clinic is a team of leading vascular surgeons and specialist practitioners. We believe healthcare is at its best when it's designed for the benefit of patients. We keep things simple, to provide you with the very best varicose vein treatment in the UK at a fair price. We only use clinicians with specific experience in treating varicose veins, and do so as part of their NHS practice. Our clinicians have been trained at the very best training hospitals across the UK. We focus only on procedures and technology that are clinically proven to have the best outcomes for our patients. Driven by this evidence, our service is designed to give you the best results as efficiently as possible. Choose world-class treatment at a price that works * Walk in and walk out the same day * No general anaesthetic needed * Less post-op pain, less risk of infection, little or no scarring * No hidden charges or unnecessary costs UK Vein Clinic, the smart choice for healthy veins.

UK Vein Clinic

Written by the company

The smart choice for healthy veins
We focus only on procedures and technology that are clinically proven to have the best outcomes for our patients. Driven by this evidence, our service is designed to give you the best results as efficiently as possible. Your feedback provides further evidence that the service we provide delivers the results you expect.

Treatment guarantee

We will only ever charge you a single fee – and it includes our guarantee that the varicose veins we've treated will be closed successfully

UK Vein Clinic charges a single fee for a procedure so you know exactly what your costs will be at the outset. When treating the saphenous veins with endovenous radio-frequency ablation, we guarantee that the vein we treat will remain closed. In the unlikely event that this doesn't occur, we will re-treat the vein at no cost to yourself.

Contact info

4.8

Excellent

TrustScore 5 out of 5

751 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(751)

285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Had treatment 1 leg 1 small vein.june…

Had treatment 1 leg 1 small vein.june 2025.great staff etc.April 2026 vein slowly coming back.cluster of veins appeared back of knee.when paying alot of money for treatment. Which i was hoping be the end of covering legs up in summer.Clearly not..Thankfully I've saved my Stocking..wearing it almost every day due to the aching..the treatment not even lasted a year..very disappointing.infuriated..Waste of almost £3k..plus travelling expenses

June 20, 2025
Unprompted review
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Reply from UK Vein Clinic

Thank you for sharing your feedback Joanne.

We're glad to hear that your experience with treatment with us was a positive one with the team and that we were able to support you last year. Wearing stockings can definitely help maintain a healthy circulation, but for a small percentage of people additional treatment may be needed to get the results they're after, and it sounds like this could be the case for you.

We would very much like the opportunity to review your concerns and support you. Please feel free to contact us on 0208 187 3999 at your convenience, and a member of our team will be happy to help.

Rated 5 out of 5 stars

Excellent treatment

Excellent treatment. Can’t fault any aspect of the treatment.
Friendly staff made to feel very safe and in good hands.

June 19, 2026
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Reply from UK Vein Clinic

Thank you for taking the time to leave us such a positive review. We're delighted to hear every aspect of your treatment met your expectations and that our friendly team helped you feel safe and well cared for throughout your visit. We really appreciate your kind feedback Christine!

Rated 5 out of 5 stars

My experience was the staff a nd the…

My experience was the staff a nd the Doctor was so very understanding of my situation I am a very nervous person but the Doctor was so very understanding and made sure I was ok at all times, Rachael.

June 18, 2026
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Reply from UK Vein Clinic

Thank you for your kind review, Rachael. We're especially pleased to hear that our team and doctor helped you feel supported throughout your visit. We understand that treatment can feel daunting, particularly for nervous patients, so providing reassurance and ensuring you feel comfortable every step of the way is exactly the level of care we strive to provide.

Rated 5 out of 5 stars

For me it was the customer services…

For me it was the customer services which was amazing
All the staff from reception to the doctors were amazing, made you feel like there number 1 priority
I now feel like Iv got a bit of my confidence back about showing my leg to people

June 18, 2026
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Reply from UK Vein Clinic

We're delighted to hear that our team made you feel like a priority from the moment you arrived. It's especially rewarding to know your treatment has helped restore your confidence, as making a positive difference to our patients' lives is exactly what we strive for. Thank you for your lovely review Nichola, and we wish you all the best with your continued recovery.

Rated 5 out of 5 stars

A+++ service

2nd time at clinic, lovely staff and always on time, very friendly and make you feel at home.

June 18, 2026
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Reply from UK Vein Clinic

Thank you for your lovely review and for choosing us again. We're delighted to hear our team made you feel so welcome and that your appointments always run on time. Providing a friendly, comfortable experience for every patient is exactly what we strive for. We wish you all the best with your recovery!

Rated 5 out of 5 stars

Initial consultation

Very smooth and well managed process with absolute clarity on the procedure that is to follow

June 18, 2026
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Reply from UK Vein Clinic

We're delighted to hear you found the process smooth and well managed, and that everything was explained with clarity. Providing a professional and reassuring experience for every patient is exactly what we strive for. Thank you for sharing your experience Ian!

Rated 5 out of 5 stars

Staff very pleasant and helpful

Staff very pleasant and helpful. Appointment ran on time. Would definately recommend

June 17, 2026
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Reply from UK Vein Clinic

Thank you for your kind review. We're delighted to hear you found our team pleasant and helpful, and that your appointment ran on time. Providing a smooth, professional experience for every patient is exactly what we strive for. Thank you for your recommendation.

Rated 5 out of 5 stars

Excellent service and very professional…

Excellent service and very professional everything was explained in simple terms.👍

June 16, 2026
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Reply from UK Vein Clinic

Thank you for your kind review. We're delighted to hear you found our service professional and that everything was explained clearly and simply. Providing excellent care and ensuring our patients feel informed every step of the way is exactly what we strive for.

Rated 5 out of 5 stars

Concise

Concise, professional and on time

June 16, 2026
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Reply from UK Vein Clinic

Thank you for taking the time to leave us this review Gerald!

Rated 5 out of 5 stars

My experience today was very good

My experience today was very good. The environment was very clean and welcoming and the staff very friendly. All aspects of the procedures were clearly explained in a very professional manner.

June 15, 2026
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Reply from UK Vein Clinic

Martin, thank you for taking the time to leave us a review. We're delighted to hear you had such a positive experience and that you found our clinic clean and welcoming. It's also wonderful to know our team explained everything clearly and professionally, as this is the standard of care we strive to provide every patient.

Rated 5 out of 5 stars

vein removal

First the staff they made me feel so at ease and relaxed they explained everything very thoroughly. I was even allowed to take someone in with me as I was so nervous everybody was so friendly. The procedure was nowhere near as bad as I imagined it to be. I’ve been sending loads of information regarding after-care and appointments to go back if needed so happy I chose her and wish I done it sooner

June 15, 2026
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Reply from UK Vein Clinic

Thank you for your wonderful review Clare. We're so pleased to hear our team helped you feel relaxed and well informed throughout your treatment, and that the treatment was easier than you expected.

Providing this level of care, reassurance and ongoing support is exactly what we strive for. Thank you for choosing UK Vein Clinic, and we wish you all the best with your recovery.

Rated 1 out of 5 stars

I was given confidence during the…

I was given confidence during the consultation that the procedure was low-risk and that any side effects would be minor and temporary. Unfortunately, my experience was very different from what was presented. After the procedure, I faced complications that had a significant impact on me, and I felt that my concerns were not properly addressed.What was most disappointing was the lack of support and responsibility when I sought assistance afterward. Based on my experience, I would encourage others to carefully research all potential risks and consider multiple opinions before making a decision.

March 2, 2026
Unprompted review
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Reply from UK Vein Clinic

Thank you for taking the time to leave a review, Irina. We are sorry to hear that you were unhappy with your experience.

We understand that deciding to undergo treatment is an important and often difficult decision. For this reason, we place great emphasis on ensuring patients have the information they need to make an informed choice. During the consultation process, our vascular doctors discuss the proposed treatment, its potential benefits, and any associated risks, and patients are given time to consider their options before proceeding. Consent is also reviewed again prior to treatment to ensure patients remain comfortable with their decision.

While complications and side effects are uncommon, we recognise that any unexpected outcome can be distressing, and we are sorry that this has been your experience.

Since your appointment, our team has been in contact with you to address your concerns and provide support. Supporting our patients throughout their treatment journey is extremely important to us, and we remain committed to assisting you wherever we can.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, excellent service, very informative about condition, services offered

June 8, 2026
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Reply from UK Vein Clinic

We’re delighted to hear you found our team friendly and that you received excellent service. It’s great to know you felt well informed about your condition and the treatment options available to you. We appreciate you taking the time to share your experience Tina!

Rated 3 out of 5 stars

Initial assessment swift so good

Initial assessment swift so good. Thereafter struggled to get appointment time set and sent emails and calls . Disliked having to go out of area to London for injections too much traffic when walking difficult.

April 17, 2026
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Reply from UK Vein Clinic

Thank you for taking the time to share your feedback with us.

While we completely understand that additional travel can sometimes be frustrating, it is important to us that our patients are treated by some of the very best vascular surgeons in the UK. As a result, the nearest treatment clinic may not always be located on their doorstep. That said, we always do our best to accommodate our patients wherever possible and make the process as convenient as we can.

We look forward to welcoming you back to the clinic and hope that you will be pleased with your experience and treatment outcome.

If you have any questions or concerns in the meantime, please don't hesitate to contact us at clinic@ukveinclinic.com or call us on 0208 187 3999.

Rated 4 out of 5 stars

I was a bit apprehensive but was made…

I was a bit apprehensive but was made too feel at ease at all times. Everything was explained to me in way which was easy to understand. All staff were friendly and approachable.

May 27, 2026
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Reply from UK Vein Clinic

Thank you for your feedback. We’re delighted to hear that our team helped put you at ease and that everything was explained in a clear and understandable way. Ensuring our patients feel comfortable, informed, and supported throughout their journey is exactly what we strive for.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Scanned within days, 1st treatment a week later. Very friendly, knowledgeable staff who put you completely at ease. The treatments are quick and virtually painless and the results start instantly but do take a while to be 100% effective.
Had my 2nd and I think final procedure two days ago which has completely cleared up my remaining veins. I am hopeful that within a couple of months once the closed veins settle down that I will be totally free from them.
If you're thinking of having treatment and, like me, are fed up waiting for the NHS then I wouldn't hesitate. I personally think it's worth it.
Thank you, UK Vein Clinic.

May 28, 2026
Unprompted review
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Reply from UK Vein Clinic

Thank you for your wonderful feedback Michael! We’re delighted to hear that you had such a positive experience from start to finish, and that you felt well looked after by our team throughout your treatment journey. Providing efficient care, clear communication, and a comfortable experience is exactly what we strive for.

It’s fantastic to hear that you have already seen such positive results and that your remaining veins have now been treated successfully. We wish you all the best with your continued recovery and thank you for placing your trust in UK Vein Clinic.

Rated 5 out of 5 stars

A professional check of your veins.

After making an appointment, I was emailed details of the examination of my veins and the pricing .
The exam and detailed information given to me took an hour.
A very professional process which gave me all the information about my veins and how if needed, repairs could be made.
A very good experience.

May 27, 2026
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Reply from UK Vein Clinic

We’re delighted to hear that you found the process informative and professional from the outset, and that you felt well informed following your assessment. Providing clear information about diagnosis, treatment options, and costs is exactly what we aim for. Thank you for your kind words Clive!

Rated 5 out of 5 stars

Went to check my varicose veins

Went to check my varicose veins, had ultrasound, they did explained everything, recommended a treatment.

May 21, 2026
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Reply from UK Vein Clinic

We’re pleased to hear that everything was clearly explained during your appointment and that you felt well informed following your diagnostic assessment. We look forward to welcoming you back to our clinic for your treatment and thank you for taking the time to leave us this review!

Rated 5 out of 5 stars

Very professional and friendly staff

Very professional and friendly staff. Excellent and thorough service throughout the entire process. Highly recommended! A particular mention to the nursing assistants during both procedures, Dr Alina Roser and Prof Stephen Black.

June 13, 2025
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Reply from UK Vein Clinic

Thank you for your wonderful feedback Alkesh!
We’re delighted to hear that you found our team professional, friendly, and thorough throughout your treatment journey. Providing this level of care and support is exactly what we strive for. We will be sure to pass on your kind words to our nursing team, as well as to Dr Roser and Professor Stephen Black. Your recommendation is greatly appreciated.

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