UK Warranty Reviews 290

Good customer service, very knowledgeable & helpful.
Good price.

The company won't answer their phones, after being passed around for most of the morning I did manage to get a number to call , every time I called it gave me a number option I pressed the relevant number only to be told my call wouldn't be taken. I eventually got to talk to someone on another number who passed me on the the first number.
This went on constantly from 0900hrs until I got fed up at 1530 hrs.
An absolute disgrace, I even called the managing director which went straight to answer phone. I'm at a complete loss as what to do next.

Reported a new warranty claim (an initial wait for my call to be answered but not too excessive). The representative was clear and concise, had good knowledge of the process, the claim process was simple. Warranty item to be collected within 24 hours. Everything went well, no problems.

Engineer came to fix my washing machine which was leaking however he didn't do the job properly and didn't install all parts correctly. My washing was still leaking and had to call for another engineer to come. Due to this I had considerable damage on my kitchen floor due to the heavy leaks from the washing machine. Emailed the company however still not received any reply.

Called Friday with a fault and Olivia was fab at sorting out our problem and an engineer is coming on Monday. Super quick service. Thanks Olivia your a star.

I originally wrote a review about this company on May 8th when our Micrwave Combi faile and I waited over two weeks for an Engineer to arrive.
He arrived, from a company called 0800 Apliance repairs, which, would you believe is part of the same group (Pacifica) as UK Warranty.
He inspected the machine, without even taking the cover off, and said it had four faults and he would report back. He didn't, but we had a phone call 5 days later to say that it had been decided to write off the machine and that UK Warranty would give us £200 towards a replacement, to which we agreed, and if we gave them our bank details a bank transfer would be made that day.
It wasn't!, and a week later we had a further phone call to say that the bank had returned the payment because a single digit had been entered wrongly.
It hadn't. I checked with my bank.
We waited, and waited but no payment.
Eventually, after 7 weeks, after writing to the Managing Director, and threatening action by the Financial Ombudsman and the Financial Conduct Authority, the payment was made.
Do not touch this company with a bargepole or a Warranty Agreement !!!

I wrote a review a few months ago stating how I reported my microwave broken in March 2022 and it was still not fixed and I have a baby and a toddler. Well guess what….it’s still not fixed!!! And now they’ve cancelled yet again due to “not having the parts” and put back yet another month!!!! If these parts were coming from bloody Shang-hai they’d been here by now!!! Honest to god the absolute pits of a company I am now having to go through trading standards who are advising me on legal action against them for breach of contract using the implied law. Absolutely horrific company they are terrible.

This warranty is not worth the paper it is written on. We took out a warranty for Mechanical and Electrical Faults on a Hotpoint Dishwasher as long ago as December 2016 and have been paying £4.99 per month thereafter giving a total of £334.33. This week we made a claim because the wheels had come off the top tray which meant it could not be inserted or removed. Clearly a Mechanical fault. The warranty was declined on the basis it was fair wear and tear! Nothing in the headlines suggested that a Mechanical fault could be declined. As it has been declined there has been absolutely no point in paying 1p short of £5 per month for almost six years.

Absolute joke of a company, 3 engineers and my husband had to sort the issue in the end.
Delay on parts and no one knows what they are doing, I put a complaint in both written and verbal and still waiting from 11th may. Avoid at all costs.
Customer services are useless and pass you around. Emails are ignored. I could go on….

Very helpful lady - very good input.
Hoping the rest matches her !!!

After 6yrs made my first claim waited around 30 minutes for call to be answered. Spoke to Kieron who got it all sorted out for me quickly and efficiently I think everyone should just ask for him when calling

Worst company ever to deal with. Raised a claim 8 weeks ago, the engineer came to fix the washing machine but made it worse. Water leaked and damaged the property. Customer support is worse, they have not scooby!! For the next available appointment was in 5 weeks, they advised me to switch off the water at the property and stay like that for the next 5 weeks.
AVOID where possible!

Very helpful. Engineer successfully booked. Thank you.

Was lied to about a repair date then lied to again as the second date was then changed.
Was expected to wait 4 weeks for an appliance repair !!!
Worst service I've seen for a long time , had to arrange for a repair myself.

DO NOT USE - DO NOT LET APPLIANCES DIRECT OR OTHER RETAILERS TALK YOU INTO USING THIS COMPANY.

This is the worst company I have ever dealt with. My oven has now had two rings not working for 7 months! Yes, I reported this 7 months ago. They book an engineer, then they reschedule. They eventually send out an engineer, who complains that it’s a two person job, but only one engineer was booked. They bring a part with them and it’s the wrong part. They then leave and we start again.

This oven cost thousands to purchase. They say they cannot get the required parts, but that is simply not true. They are available on eBay. We have looked ourselves. The managing director of this company, Neil Martin, proudly has his email address on the website, but don’t be fooled into thinking this makes him available to you, it doesn’t. You email him, he completely ignores you. While I didn’t expect him to respond, I did expect someone to respond.

I feel very sorry for their long suffering help desk staff. They spend all day answering the phones and having upset customers to deal with. Terrible company. I will never buy a warranty that has anything to do with this company, or any of their dozens of pseudonyms again.

Time to pick this up with the finance ombudsman now. I think 7 months is long enough.

Terrible company, they do not care about you as an individual at all. The base of my gas hob is made from glass and this shattered, they said they have to try and fix this before getting a replacement... how? can an engineer fix glass? they sent an engineer 3 days later and he confirmed it was unfixable. It then took OVER a month for them to send me a new unit, and that was only because I kept calling them. They never call back when they say they will and the call staff are just young people reading from scripts on a screen (so they cant help). Stay away, do not recommend.

I contacted UK Warranty by phone to obtain a copy of my policy. The Advisor that I spoke to was very helpful.

Watchdog should investigate these cowboys
After nearly 3 months oven still not working. Had numerous engineers come and NOT fixed fault.
Saying part they have is wrong or damaged and cannot be fitted.
At least 3 appointments cancelled the day before After booking time off work (not sure how much time off work these cowboys think people can have)
Even after making official complaint nobody has bothered to get in touch
Engineering been again today and you guessed it.... part damaged and needs to re-book another visit. 😡

It took them months to repair a burner ignition issue on a gas hob the engineer then said the other three burners needed thermo something or other and left leaving the three which were working not working !.
when the letting agents re contacted them they wouldn't even talk to them and to tell the landlord to ring even though the landlord had previously given authorisation. Anyway they have now been sacked with good riddance.ps these people operate through Homeserve so be careful if you request appliance cover with Homeserve they hand you over to these clowns.