UK Warranty Reviews 290

Over a month to try and fix a fridge/freezer and failed. Finally waiting on replacement, over week so far and still no eta.
With UKWarranty for couple appliances, as soon as this is sorted I be cancelling the lot. Complete waste of time and money.

It took some time for them to identify my policy to renew. After that the service was good.

The proof of a good insurance company is in its customer services and claims procedures! Uk Warranty failed me on both! Report problem with my cooker in Nov 2021, engineer called Dec 24th( no oven for Xmas), it’s Jan 25th 2022 today and still not resolved. I have had to call 5 times to find out what was happening. Manager in call centre would not speak to me(Dion Armstrong). Customer complaints department can’t be phoned, still waiting for callback. Have spoken to Sarah, Ryan, Lewis and Steph so far! No communication at all from the company!!

If could leave a zero I would, Purchase an extended warranty on the basis that hope never have to use but cover if need to. THen they refuse to cover because after you purchase manufacturer recalled them from a safety issue and switched. When tried discussing with them just point blank refused. Bad enough that might as well be a scam company

The lady I spoke to called Blane was very helpful has got me an appointment for a repair on my washing machine quickly and also helped me with cover for my other appliances

They are okay till you need to claim then palm you off, after reading these reviews and having no response from any emails and not having a written response to my complaint within 5 days as per T&C’s I will wait out my 8 weeks for the Ombudsman.

Had appliance insurance and the contact centre is only open Monday to Friday which is really useful when something breaks down on a Friday evening and when I called on Monday to report an issue the systems were down and they could not take any claims nor could they register a complaint. Absolute waste of time.

I was given a full brief of the content and costs of extending the warranties that I have and examples of the costs if I chose to only extend some of them which was very helpfull

i have just spoke to a lady call blane she was very helpful and polite she gets 5star from me

Got off to a tricky start but the staff from the top to the bottom have been very helpful.

I would leave zero stars were it an option. Absolutely awful service from an awful company. Poorly trained staff, terrible communication, use them at your peril. Delays in procurement of simple spare parts were unexplained. Their processes are not monitored therefore we received calls from technicians on two occasions informing us that the parts had not been provided as someone else had not signed them off. Truly pathetic.

You might break your head after dealing with these guys. I have been with them for 5 years (accidentally) now when I am trying to contact them even their phone line do not have any right options. I don't even want to spend time in explaining here.
How these companies exists even after providing such appalling service.

I received help from a person with excellent communication skills and provided help to extend the manufacturer warranty aswell confirmation by email. Thank you

Not ideal all of the agents I have spoke to are clearly hiding the fact that lisa from sales miss sold me a policy even though my appliance was broke and said it was fine it’s absolutely appalling the fact that she has took my bank details over the phone knowing this I’m disgusting in the business and admin hung up the phone a lot while trying to get through without even answering disgusting company and customer service

I've taken appliance protection. My tumble dryer failed and requested engineer out to fix it who arrives after 4 weeks advise that need parts replacing. Another 4 weeks gone decision is to replace the dryer but I can't reach your replacement as well as they don't reach me and I don't know when it get replaced. Its been 8weeks and quality of service is very poor.

Had an insurance policy with them, which I think was through AO when we bought the tumble drier. I lived with my Nan and purchased her house for context but the insurance for the tumble drier was in her name. All I wanted to do was change it over into my name when she passed away - which was so simple with EVERY OTHER supplier I contacted once she had passed. It was so hard to get through to them and when I did they asked me to manually pay it, which was fine and I did right away, they then told me it would be reinstated. No contact from them for over a month and the DD hadn't come out so I called up to check, they said it hadn't been reinstated so I had to manually pay it once again. Again, a further month passed no money had been taken so I contacted them again frustrated to ask if this was reinstated, no response. Another manual payment. Contacted again only to be told it was finally "reinstated" but as I had missed the payment cut off for next month (which makes no sense if it had been reinstated) I would have to pay manually again next month and the DD would start from the following month in my name. I told them I was sick of faffing around for the sake of £5 a month and that I wouldn't be manually paying next month, the DD either started or didn't and I would be taking my insurance out elsewhere. Low and behold nothing came out so I've gone elsewhere. How hard is it to change a name and details on a policy for the same address and same product?!

This company (?) seems to use many boastful words to describe itself in its mission statement but they do not seem to know what they mean.
“Service is at the core of our business and we won’t allow you to expect anything less than first class. We know that to become the warranty provider of choice our service standards must both meet and exceed the standards you provide to your customers.”
Appalling is not sufficient to describe the poor service from this outfit masquerading as a company. The girls who answer your queries give the impression that things are getting done but you will find when nothing materializes you will get further promises that they also do not keep. Emails are a waste of time as no-one ever responds.
My advice would be as soon as they break a rule viz. not acknowledging a written request or breaking a verbal promise, immediately send in a written letter of complaint by return because this is the point where the clock starts ticking for your problem to be passed over to the Financial Ombudsmen (8 weeks)
After 2 months of frustration I spoke to the FO who was very helpful and I was told they have extensive powers including compensation should they decide it is warranted. They advised that I should send in one email mentioning in it that I was writing it under their guidance. Amazingly it certainly produced a response and an engineer promptly came from nowhere and wrote the appliance off.
I feel a little sorry for those who wax lyrical over the courteous and efficient manner with which this company (?) takes money from them but there is a high probability they will suffer the same fate, if they have to make a claim, in a similar manner as the vast majority of complainants listed here.

When taking out any extended warranty from any company, check to see who is underwriting it.

UK Warranty eventually replaced the appliance, but this took too long and cost so much of our time: Our NEFF oven malfunctioned after three years and in fairness UK warranty eventually did replace the item with a new product of equal quality, which is great. However, this took nearly 6 weeks to resolve and not having a working oven as a family and in winter is bad. I wish UK Warranty communicated more clearly and proactively and that it had been easier to get through to them without being in phone queues for extended periods. At various points we couldn't but think that they tried to avoid fulfilling their contract with us.

So took out insurance for my TV because as most I cannot just afford to buy another if mine breaks! Well mine broke and I tried to phone ukwarranty and they don't answer the phone for new claims and if you press another number you speak to someone and they say I'll put you through and they either hang straight up or put you in a never ending loop where your asked to put the original phone menu choices in (which their robot doesn't recognise and then it hangs up on you!) This company is a disgusting sham and a scam. Read the rest of the reviews save your money and go to someone who doesn't have the sh1ttiest reviews on every site possible! Everyone says the same "if I could give zero I would"
I have contacted the ombudsman and I have started to raise awareness on Twitter of this awful scam.
Thanks to the awful company my kids have no TV watch over Christmas!
May the CEO be infested with the fleas of a thousand camels and his arms be too short to scratch - frankly he deserves worse!

We took cover out on approx 6 appliances a few months ago. This was purchased through HomeServe. Last month I removed my fridge/freezer and then for some reason my direct debit wasn't taken this month. I called up and they advised it was pending and would come out soon. A week later it still hadn't come out and they advised they would speak to their finance team and would come back to me. A week later still no answer so called again - only to be told it looked my policy may be cancelled!? I asked for a manager call back - no call back in 2 days. I subsequently emailed the MD for UK Warranty, Neil Martin and as no reply emailed the MD for parent group Pacifica, Kevin Brown. I'm absolutely astounded that I've received no reply from anyone at all.

Given the fact this page has been claimed by the company, yet no reviews have been responded to speaks volumes for this company. This clearly comes from the top down and I think both Neil and Kevin may need a lesson in customer service.

Cancelling policy in morning and whilst more expensive, switching to Domestic and General.