Overall good service, and windows are suitably clean. The only downside is we don't know when the window cleaner is coming, so if we're out, they can't do the back (but at least they don't clamber ove... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of ho... See more
Company replied
Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that... See more
Company replied
Cleans are always thorough and great quality when done. Sometimes invoices aren't always put through my letterbox which has caused confused a few times in the past when my account is in "arrears".
Company replied
Company details
Information provided by various external sources
We have a network of local window cleaners throughout the UK. Our free cleaning promotion gives you the opportunity to try us before paying anything. We also clean gutters, conservatories, driveways and patios.
Contact info
Unit 13 Moorside Maltings, LS11 5NX, Leeds, United Kingdom
- 0113 271 7313
- customerservice@ukwindowclean.com
- ukwindowclean.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best in the business
Always text ahead so you know when they are arriving
No ladders to dislodge tiles or intrusion
Professional and polite highly recommend
July 29, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Unobtrusive and very clean windows
July 25, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
No streaks left
Came early in the morning and got the job done, left sparkly and clean and no streaks left at all. Makes it look far better from the outside also.
July 21, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Window cleaning service is good
Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of house.
Usually manage to clean our windows from a distance if we're not in to assist.
If wanting to leave the service they do offer flexible options.
July 25, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Good job cleaning our gutters
Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that all good. Customer service also very helpful. URN 50684
July 25, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Excellent window cleaning service
July 25, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Highest standard of clean
All windows cleaned to a high standard including window ledges. The operative was friendly and worked diligently.
URN 94025
July 25, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reliable and friendly all year round
Reliable and friendly all year round
July 24, 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
No service provided!
Wanted to take advantage of the first free clean offer after seeing that according to their website they service Gloucester only to be told that they don’t service the area. However if I’d pay for the service through the website in full then it wouldn’t be a problem by the looks!
July 20, 2025
Unprompted review
Reply from Ukwindowclean
Apologies, sometimes we have outages in certain areas but will contact you on reinstatement. Please be assured we do not take payment via our website, our only service is a free trial clean. We do not publish false offers.
Poor Service
After a promising free first clean, I signed up for cleaning every 4 weeks. From the first paid clean, the finish was poor and I repeatedly found that sills had not been cleaned. I had to get them back on more than one occasion to rectify. I have now been waiting for 2 months for the back to be cleaned after the operator could not use an open gate. In the meantime they’ve decided to clean only the front again and expect to be paid for this. Avoid!
July 18, 2025
Unprompted review
Reply from Ukwindowclean
We are sorry we have failed to meet your expectation here. Please be assured we are happy to help and will make job notes re sills. Regarding front only cleans, this i not in our interest, therefore please clarify access and maybe be added to our SMS notify system. Hope that helps.
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Poor service
UKWindowClean were offering half price cleans within my area so I got into contact with them and arranged a clean. I live in a mid terrace house so in order to clean the back of the house, you’d have to go round the back. I work from home so I was in when the cleaner arrived. I saw he did all 3 windows at the front of my property but never appeared at the back. I then noticed a slip was posted through my letterbox with a charge of £10. I emailed the company and complained, they apologised and offered a 50% discount as only half the property was cleaned. I shrugged it off as it was the first time, but the following month the same happened again. I complained again, they then argued with me and told me the cleaner had cleaned both front and back windows of my property. 1 year later they have now got into contact with me chasing for £15 that I apparently owe. I have since found a reliable window cleaner who cleans better than tickling a wet brush over my windows. Would not recommend UKWindowClean
July 7, 2025
Unprompted review
Reply from Ukwindowclean
We do not offer half price cleans and cannot locate your account. We suspect this may not be our organisation.
Contacted them about the free clean…
Contacted them about the free clean promotional offer, they came within a few days of the initial contract. Very happy with the end product and very competitive rates.
94463
June 30, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
New customer 94436
Recently moved house & got these guys to do an initial clean for us. Really happy with the results & have been able to organise a regular clean easily through email. Excellent.
June 25, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Sparkling windows!
We had a really excellent first clean. Some of our windows are very hard to reach, but the team did a first class job on them all and left us with sparkling, streak-free windows. The house has never looked so good!
94342
June 13, 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
They didn't bother to turn up despite a…
They didn't bother to turn up despite a confirmation email that they would be here this week.
June 9, 2025
Unprompted review
Reply from Ukwindowclean
Please contact our customer service so we can investigate and resolve this.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.