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Ulla Popken Reviews 1,468

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are thoughtfully crafted, well-made, and hold up well over time. Many appreciate the consistent sizing and good fit, finding a wide variety of styles suitable for different occasions. The delivery service is frequently highlighted as speedy and efficient, with orders often arriving sooner than expected and well-packaged. However, some customers also noted issues with the return policy, finding it less straightforward than ordering. A few people were dissatisfied with the quality of certain fabrics, describing them as thin or not meeting expectations, and some experienced discrepancies in sizing or received incorrect items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, fit, and variety of... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of fabrics,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering from the website... See more

Return policy

Reviewers mention ambiguous feedback about the return policy. While some customers find returns easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered 3 dresses, prepared to return them all, but 2 were the most beautiful, flattering, and comfortable dresses I've ever had. The third was just a little less flattering. Plus sized clothing can... See more

Company replied

Rated 5 out of 5 stars

I am so pleased with the purchase from start to delivery. Ordering easy. Shipped quickly. Clothes came in well designed plastic bags which opened easily. Folded to perfection-no wrinkles. Best of all... See more

Company replied

Rated 5 out of 5 stars

Ulla Popken is my go-to to for casual and more dressy clothes! Orders received quickly in stated 2-5 day window. Great selection. Sizes are consistent, fit always nice. I prefer all cotton clothing... See more

Company replied

Rated 5 out of 5 stars

I can shop with confidence at Ulla Popken knowing that the clothing will be of excellent quality with consistent sizing, shipped when you say it will ship, and packaged well. Worth the price and the f... See more

Company replied


Company details

  1. Plus Size Clothing Store
  2. Jeans Shop
  3. Lingerie Store
  4. Outerwear Store
  5. T-Shirt Store
  6. Women's Clothing Store

About Ulla Popken

Written by the company

Ulla Popken – From Plus Size to True Size Fashion

Since opening our first stores in 1987, we’ve grown into a powerhouse across 16+ countries, offering an extensive range from casual looks and luxurious collections to country chic, sportswear, stunning lingerie, and special occasion outfits.

Our focus isn’t on the size, but on quality—flawless cuts and first-rate craftsmanship that make every piece beautiful. After nearly 40 years, we’ve learned one thing: women aren’t searching for a “plus size” garment; they’re looking for a gorgeous piece to wear.

Inspired by the Mindset of Modern Women

Today, conversations about body measurements and clothing sizes no longer hold women back. Our philosophy is simple: your body belongs to you alone — it’s not a canvas for anyone else’s opinions.

For this reason, we’ve left the term “Plus Size Fashion” behind. It implies a separation from “regular sizes” — an outdated mindset we do not believe in.

Instead, we’re proud to introduce a new concept that erases any difference and now defines Ulla Popken and our collections from size 12 onwards:

TRUE SIZE FASHION


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

I am vacationing and you sent the order…

I am vacationing and you sent the order in a timely fashion to my destination

March 30, 2026
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Reply from Ulla Popken

We're happy to hear that your order arrived promptly during your vacation. Thank you for your positive feedback; we appreciate it. Leigh

Rated 3 out of 5 stars

good quality fabric & construction

good quality fabric & construction. All 3 blouses were significantly larger than any previous purchase, one of which was too large to keep. Is UP going to “vanity sizing”? I have relied on consistency with this company. I had not lost weight.

March 23, 2026
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Reply from Ulla Popken

We're sorry to hear that the sizing was inconsistent with your previous purchases. We will have someone from customer service reach out so you will not be charged the return shipping fee.

Rated 1 out of 5 stars

No exchange options

No exchange options. Have to pay for returns.

March 30, 2026
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Reply from Ulla Popken

We are so sorry returns have to be charged. We have to send them all the way back to Germany. We hope to have a warehouse in the USA this year and this process will be easier. We will have customer service reach out to you. Leigh

Rated 1 out of 5 stars

Something is wrong with left sleeve

Something is wrong with left sleeve. I will return and want money back. The coat looks very good

March 30, 2026
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Reply from Ulla Popken

We're sorry to hear about the issue with the sleeve. We appreciate your feedback and will look into this. Thank you for bringing this to our attention. Someone from customer service will reach out to you. Leigh

Rated 1 out of 5 stars

I was very disappointed with the…

I was very disappointed with the quality of the fabrics in all four items and returned everything I bought. The fabrics were very cheap looking and not at all like garments I ordered from UP in the past.

March 21, 2026
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Reply from Ulla Popken

We are so sorry you were disappointed in your order. We will have someone from customer service reach out. Leigh

Rated 3 out of 5 stars

One pair white pants needed to be…

One pair white pants needed to be hemmed 8” and I’m 5’3”. Both tops needed hemming. However after I paid an extra $100. to a seamstress, I’m very happy with the clothes. Canadians unable to return clothes now with the USA tariffs to your US outlet, so we must get our sizes correct.

March 21, 2026
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Reply from Ulla Popken

We appreciate your feedback and are sorry the fit wasn't right. We know alterations can be an unexpected cost. We'll review sizing to help improve our customers' experiences. Thank you for bringing this to our attention. Please use code sorry35 on your next order.

Rated 3 out of 5 stars

I am unable to track my package

I am unable to track my package. I should have received it by now I love your clothes, however, I am very disappointed about my order as one of the dresses was for Easter, and that is tomorrow.

March 28, 2026
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Reply from Ulla Popken

We regret that you're unable to track your package and that your order arrived later than expected. We appreciate your feedback and will investigate the delivery issue and will have someone reach out from customer service. Leigh

Rated 1 out of 5 stars

Poor quality

Very cheap products sell with not cheap prices.

March 26, 2026
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Reply from Ulla Popken

We appreciate your feedback and regret that our prices did not meet your expectations for the product quality. A customer service representative will be reaching out soon. Mary

Rated 5 out of 5 stars

Excellent site

Excellent site, beautiful clothing, fast delivery, professional customer service

March 26, 2026
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Reply from Ulla Popken

We're happy to hear that you enjoyed your experience with our site, clothing, delivery speed, and customer service. Thank you for your feedback. Mary

Rated 3 out of 5 stars

not enough bust support joan

not enough bust support a person who wears a size 26 will usually have heavy breast

March 26, 2026
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Reply from Ulla Popken

We appreciate your feedback and understand your need for more bust support. We'll pass this on to our buying team. Mary

Rated 5 out of 5 stars

Quality Clothing

Great design
Quality fabric and construction
Really fast shipping
😊

March 26, 2026
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Reply from Ulla Popken

We're happy to hear that you appreciate the design and quality. We're glad the fast shipping met your expectations. Thanks for your review! Mary

Rated 5 out of 5 stars

The clothing is just beautiful

The clothing is just beautiful. I love it.

March 9, 2026
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Reply from Ulla Popken

We're happy to hear that you find our clothing beautiful, and we appreciate your positive feedback so much! Mary

Rated 5 out of 5 stars

Always my first choice!

Ulla Popken has good quality clothing, a tremendous variety of styles and sizes. The delivery has always been prompt with no delays. I use this brand exclusively!

February 22, 2026
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Reply from Ulla Popken

We're happy you find our clothing good quality and appreciate the variety of styles and sizes. It's great to know you receive prompt delivery and exclusively use our brand! Mary

Rated 5 out of 5 stars

Great fit

Great fit, quality, and value for the money! Quick shipping

March 24, 2026
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Reply from Ulla Popken

We're happy to hear that you found a great fit and value! Thank you for the positive feedback about the quick shipping. Mary

Rated 5 out of 5 stars

Beautiful Garments!

I buy lots of clothing from Ulla Popken, and my general experience has been top-notch. There have been a few items that were not as expected, but overall, you get 5 stars.

Although there weren’t any pajamas in my most recent order, I would like to take this opportunity to comment on them: PLEASE STOP PRODUCING PAJAMAS THAT CAN’T GO IN THE DRYER! I have way too many garments that must be line dried or dried flat. Pajamas shouldn’t require that kind of energy.

Thank you for making decent quality garments to cover my oversized body. I feel good in your clothing, and get lots of compliments.

March 17, 2026
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Reply from Ulla Popken

We appreciate your continued support and are glad you feel good in our clothing! We value your feedback regarding the pajama care instructions and will share it with our team. Thank you for taking the time to share your thoughts. Mary

Rated 5 out of 5 stars

always great work

I gave a 5 star because I like the company and the clothes they offer but I hate having to write at least 10 words why I gave the review. Be happy for the five rating

March 24, 2026
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Reply from Ulla Popken

We're happy you appreciate our company and clothing! We value your feedback about the review process and will consider it as we improve. Thanks for the five stars! Mary

Rated 5 out of 5 stars

Beautiful blouse

Beautiful blouse. Item as described. Fast shipping. Thank you

March 10, 2026
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Reply from Ulla Popken

We're happy to hear that you find the blouse beautiful and as described. We appreciate your positive feedback about the fast shipping! Mary

Rated 5 out of 5 stars

I have always purchased great quality…

I have always purchased great quality items from you and loved them. However as much as I like my purchase, I'm not real pleased with the merchandize and will be sending back a puffer jacket for refund and the purple jacket for a size smaller. Thanks for your service . Sue

March 21, 2026
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Reply from Ulla Popken

We appreciate your long-term support. We are sorry the fit wasn't quite right this time. We value your feedback thank you. Mary

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