Ulta Lab Tests Reviews 143

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, ease of use, and overall excellent quality, often describing it as a smooth and hassle-free process. Many people highlight the affordability of the tests, noting significant savings compared to other options, making health monitoring accessible and proactive. The website is frequently commended for being user-friendly, easy to navigate, and providing clear, well-organized information, contributing to a positive user experience. Reviewers are particularly impressed with the quick response times for results, often receiving them much faster than expected, sometimes even the next day. However, some customers also noted issues with customer service, experiencing slow replies or difficulties with sample processing, leading to frustration and delays in receiving reports. A few other people also felt that the waiting times at the lab were excessive, despite having scheduled appointments.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its speed, efficiency, and ease of... See more

Price

Reviewers highlight positive aspects of price, consistently finding the services affordable and a significant... See more

User experience

Customers had positive experiences with user experience, consistently praising the website as clear, easy to... See more

Website

Clients share positive opinions on the website, finding it very clear, easy to navigate, and user-friendly... See more

Response time

People report positive experiences with response times, particularly regarding the speed of receiving test... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nav was easy using the search option to locate exactly what i wanted. Received receipt and registration immediately. Easy to click on my local lab to schedule an appointment without having to log out... See more

Rated 5 out of 5 stars

Freedom in healthcare. Never again will I wait several months for a doctor's appointment only to be told they don't order a certain blood test. I went on Ulta Labs the same day, purchased the test, an... See more

Company replied

Rated 5 out of 5 stars

Great price, easy to schedule with known labs. Quick results and they show up online I got comprehensive titer test and was able to schedule at Quest, cheaper than it would cost me if I go directly wi... See more

Rated 5 out of 5 stars

Excellent experience from start to finish! The website was easy to navigate, including setting up a date for the test. I went to have my blood drawn and received my lab results the very next day! I wo... See more

Company replied


Company details

  1. e-Commerce Service
  2. Medical Laboratory

Written by the company

Save Time and Money Ordering with Ulta Lab Tests - Save Up to 90% on Over 2,100 Quest Lab Tests - Fast Lab Results: 1-2 business days (most tests) - Locations Near You: Over 2,100 testing centers nationally - No Doctor Needed: Easy, direct access to testing - Secured Online Results: Private and confidential - Trusted by Patients & Healthcare Professionals


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

THIS...IS A GREAT SERVICE

THIS...IS A GREAT SERVICE. WOW. SO MUCH LESS EXPENSIVE, EXCELLENT TRULY EXCELLENT COMMS AND INFORMATON. AND, I GOT ALL MY WEIRD TESTS DONE HERE THAT SOME OTHER PLACES DON'T DO. COULD NOT RECOMMEND MORE HIGHLY.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve told at least 25 people about this…

I’ve told at least 25 people about this company. If you are over forty, you need to pull your own blood every 3-6 months. If you are over fifty, you need to do it every 3-4 months. Stay ahead of your health, but you will need the data and Ulta Labs is my go to website!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Medical representative was very humble

Medical representative was very humble, great service!

January 16, 2025
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Vaibhav, Thank you for the 5-star review! We're delighted to hear that our medical representative provided you with humble and great service. It's our goal to ensure every interaction with our team is positive and supportive. We appreciate your feedback and look forward to continuing to provide you with excellent service. Thanks for choosing us!

Rated 5 out of 5 stars

Affordable Lab Tests

Price is great for the lab tests and easy to buy.

January 17, 2025
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Yuliya,
Thank you for the 5-star review! We're glad to hear that you found our pricing great and the purchasing process easy. We strive to make our services accessible and user-friendly. We appreciate your feedback and look forward to serving you again. Thanks for choosing us!

Rated 5 out of 5 stars

You know what you're paying for

You know what you're paying for. No surprises that might end up in a big fat bill. An example, two yrs ago I had my physical. Lab test was done by Quest, but at that time Blue Cross Blue Shield found an excuse to not cover my lipid panel test. I had to pay $160.- out of my pocket to Quest Diagnostics. That same test bought through Ulta costs $56.-, AND IT'S DONE IN QUEST!
It's funny but after that experience, every time I get a mail from Quest or a healthcare provider I start sweating cold just to imagine what lie they will come up with to get my money.

December 19, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Cristian,
Thank you for the 5-star review and for sharing your experience. We're pleased to hear that you appreciate the transparency and affordability of our services. It's our goal to ensure that our customers know exactly what they are paying for without any hidden fees or surprises. We're glad that using Ulta Lab Tests has offered you a more cost-effective solution, especially when comparing it to past experiences. Your trust in our service means a lot to us, and we're committed to continuing to provide clear, straightforward pricing. Thank you for choosing us, and we look forward to assisting you again in the future!

Sincerely,
Ulta Lab Tests

Rated 3 out of 5 stars

Good prices, very fast and efficient service, results online within a day or two.

Excellent selection of tests at good prices. Results from most tests available online in less than 24 hours after the blood draw! (I use a phlebotomy center next to a hospital - samples from those locations probably processed a day or so earlier than outlying draw centers). The draw center I use (Quest) has the best phlebotomists I've ever had (important if you have to get tests as often as I do). The online results list the normal range and an explanation for each value of what it is and what high and low values mean. You can click on a value and see a graph of your last 8 or so tests to see how your current value compares and what the trend is. This service can save a huge amount of money on medial bills. Highly convenient: order online, make an appointment for the blood draw online, takes very little time.

November 14, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Jim,
Thank you for your review and for highlighting the positives of our service, including the excellent selection of tests, rapid results availability, and the professionalism of the phlebotomists at your chosen draw center. It's great to hear that the features of our online platform, such as detailed results explanations and the ability to track trends over time, are useful for managing your health effectively.

If there are specific aspects of our service that fell short of your expectations, or if there are improvements you'd like to see, we would greatly appreciate your detailed feedback. Your satisfaction is very important to us, and we are committed to addressing any concerns to enhance our services. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Sincerly,
Ulta Lab Tests

Rated 5 out of 5 stars

It was great being able to order my…

It was great being able to order my tests, pay for them myself, and not be strangled by the cost. Ulta is great for anyone, especially those like me who are self paying and not working

December 10, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi John,
Thank you for the 5-star review! We're delighted to hear that you had a positive experience with our service, finding it affordable and convenient for ordering and paying for your tests. We understand the importance of providing accessible healthcare options, especially for self-paying individuals. Your feedback is very encouraging, and we're glad to be a helpful resource for you. We look forward to continuing to offer great service and support. Thanks for choosing Ulta Lab Tests!

Rated 5 out of 5 stars

Great prices and service

Great prices and service. It's all I ask for. I have used itany times and will continue to do so, though I do have insurance, this service sometimes works out better. Keep up the good work.

December 5, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Kathleen,
Thank you for the 5-star review and for your continued support! We're pleased to hear that our prices and service consistently meet your expectations. It's great to know that even with insurance, you find our service to be a beneficial alternative. We appreciate your encouragement and are committed to continuing our good work. We look forward to serving you again soon. Thanks for choosing us and for your loyalty!

Sincerely,
Ulta Lab Tests

Rated 5 out of 5 stars

Revolutionary way to help people take…

Revolutionary way to help people take care of their health. 🫶 Just missed a set of tests to people who are under the Coimbra’s Protocol! I hope to find it next time!🙏

December 5, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Tianara,
Thank you for the 5-star review and for your positive feedback! We're thrilled to hear that you find our service revolutionary in helping people manage their health. We appreciate your suggestion regarding adding tests for those under the Coimbra Protocol.

We're adding the following panel for future use:

Calcium Levels - Monitoring serum calcium levels is essential to prevent hypercalcemia, a serious side effect of high vitamin D intake.

25-Hydroxyvitamin D Levels - This test measures the level of vitamin D in the body to ensure it's not excessively high, which can lead to toxicity.

Parathyroid Hormone (PTH) - This hormone helps regulate calcium levels in the body. Testing its levels can help assess how the body is handling the high doses of vitamin D.

Creatinine and Blood Urea Nitrogen (BUN) - These tests assess kidney function, which can be affected by high calcium levels.

Urinary Calcium - A 24-hour urinary calcium test helps in monitoring the amount of calcium being excreted in urine, providing additional insight into calcium metabolism and potential kidney stress.

We continuously strive to expand our offerings to meet the diverse needs of our clients. We look forward to serving you again in the future. Thank you for choosing us and for your valuable input!

Sincerely,
Ulta Lab Tests

Rated 5 out of 5 stars

Great Lab Service

I'll be honest. I was hesitant about using Ulta Labs. I wondered how was I saving money, but still going to the more expensive lab for the test. Well, I have zero worries now. It was quick, easy, and saved me money. I made the appointment, printed out the order and went to the lab. After having the blood drawn, I received my results the next day. I definitely will use Ulta Labs again, and highly recommend anyone else to do the same.

October 23, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Kent,
Thank you for the 5-star review and for sharing your experience! We're delighted to hear that your initial hesitation turned into a positive outcome. It's great that you found the process quick, easy, and cost-effective. We're glad to provide a service that not only meets but exceeds your expectations, especially in terms of convenience and savings. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thanks for choosing Ulta Labs and for your trust in our services!

Rated 4 out of 5 stars

I really appreciate the pricing at Ulta…

I really appreciate the pricing at Ulta labs. I was temporarily unable to use their services, because Quest in my area was closed, and I had to go to another service provider, which reminded me of all I appreciate here. I do wish they'd update their website to make it easier to assemble multiple tests, and sort through all the identical options. The usability definitely needs some work, but this is still where I come back.

October 16, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi EP,
Thank you for the 4-star review and for your honest feedback! We're pleased to hear that you value our pricing and choose to return to our services despite the temporary inconvenience with the Quest location in your area. We appreciate your suggestion regarding improvements to our website, particularly in making it easier to assemble multiple tests and navigate through the options. Your input is invaluable as it helps us focus on enhancing user experience. We are committed to making the necessary improvements and hope to provide an even smoother process in the future. Thank you for your continued trust in Ulta Labs!

Rated 5 out of 5 stars

Easy to make the appointment

Easy to make the appointment, everything went smoothly

October 9, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hello Taj,

Thank you for the 5-star review! We're glad to hear that making your appointment was easy and everything went smoothly. We strive to provide a hassle-free experience for all our clients, and it's wonderful to know we've met your expectations. We appreciate your feedback and look forward to serving you again. Thanks for choosing us!

Sincerely,
Nick | Ulta Lab Tests

Rated 5 out of 5 stars

This is one of the most efficient…

This is one of the most efficient companies I have done business with. My appointment was easily booked online. I was called exactly on time. I had three viles of blood drawn, and I was out the door in five minutes.

October 14, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hello Pete,

Thank you for the 5-star review! We're delighted to hear about your efficient and smooth experience with us. It's great that booking your appointment online was easy and that everything from the call to the blood draw was quick and on schedule. We aim to provide a hassle-free experience for our clients, and your feedback confirms we're achieving that goal. We appreciate your kind words and look forward to serving you again. Thank you for choosing us for your healthcare needs!

Sincerely,
Ulta Lab Tests

Rated 5 out of 5 stars

Great service

Great service, very easy to use. Just had to check in at lab, order was there quick and efficient. Highly recommend and reasonably priced.

October 7, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hello Monica,

Thank you for the 5-star review and your high recommendation! We're thrilled to hear that you found our service easy to use and efficient, especially with the quick handling of your order at the lab. We strive to provide great service at a reasonable price, and it's wonderful to know we've met your expectations. We appreciate your feedback and look forward to serving you again. Thanks for choosing us!

Sincerely,
Ulta Lab Tests

Rated 5 out of 5 stars

Reasonably priced labs

The labs I ordered were cheaper than other services but I got the same great results. I also appreciated that my lab results were ready super fast (less than a day) and the Ulta Lab website had the results faster than Quest!

September 24, 2024
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Jen!

Thank you for the 5-star review! We're delighted to hear that you found our services to be reasonably priced and that you were pleased with the quality and speed of your results. It's great to know that our platform provided you with faster access compared to others. We strive to deliver not only cost-effective solutions but also efficient and reliable service. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again soon. Thanks for choosing Ulta Lab Tests!

Rated 5 out of 5 stars

UltaLab Tests

I have used UltaLab Tests for over 5 years now. Results are supplied in a timely manner and the costs are reasonable...even more so if you take advantage of the many sales. Their services allow me to monitor those areas that I am interested in and allow me to determine what my next steps will be.

September 16, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Mary,
Thank you for the 5-star review and for being a loyal customer over the past five years! We're thrilled to hear that you've consistently received timely results and found our pricing reasonable, especially with our sales. It's great to know that our services empower you to monitor your health effectively and make informed decisions about your next steps. We appreciate your continued trust in Ulta Lab Tests and look forward to continuing to serve your health monitoring needs. Thank you for choosing us!

Sincerely,
Ulta Lab Tests

Rated 5 out of 5 stars

Make an appointment for a fast smooth service

With an appointment, I was checked in about 10 min prior and was admitted with just about 20 min delay, nothing major, by very friendly and professional staff , they did the test fast and followed all the safety, the facility is clean, and the most importantly the nurse who took blood for the test found the vein instantly, there was no pain, the results arrived fast electronically, so this is a positive review

September 13, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Anna,
Thank you for the 5-star review and for sharing your positive experience! We're glad to hear that your appointment went smoothly, with a minimal wait time and professional service from our staff. It's wonderful to know that the nurse was able to make your blood draw painless and that you found our facility clean and our protocols safe. We're also pleased that you received your results quickly and electronically. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again and continuing to provide a high-quality experience. Thank you for choosing us!

Sincerely,
Ulta Lab Tests

Rated 5 out of 5 stars

Website is very user friendly!

Website is very user friendly. Overall this was the best service for the best price! Thanks !

August 26, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Mary,
Thank you for the 5-star review! We're delighted to hear that you found our website user-friendly and our service to be the best in terms of quality and price. We strive to provide an excellent experience for all our customers, and your feedback is greatly appreciated. Thank you for choosing us, and we look forward to serving you again in the future!

Sincerely,
Ulta Lab Tests

Rated 5 out of 5 stars

Easy In n Out service

Easy In n Out service, took 10 mins from walking in to walking out. very cost effective as i have no Insurance and was a cash payer.

August 28, 2024
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hello - Thank you for the 5-star review! We're thrilled to hear that you experienced a quick and efficient service with us, especially appreciating the affordability as a cash payer without insurance. We strive to provide convenient and cost-effective solutions for all our customers. We're glad we could meet your needs and look forward to serving you again in the future. Thanks for choosing us!

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