Ultimate Outdoors - Northampton Reviews 

1,456
TrustScore 5 out of 5

4.9

21 Fairground Way, Riverside Business Park, NN3 9HU Northampton, GB


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Rated 5 out of 5 stars

I went in to return my Merrells that were taking in water under warranty. Kim was a great help and made getting the shoes refunded a quick and easy process. It gives you trust buying from this store... See more

Company replied

Rated 5 out of 5 stars

Lewis was amazing helping me make a decision on the right kitchen unit and camping stove for our weekend trips in the campervan. He made units up to check dimensions and answered numerous questions re... See more

Company replied

Rated 2 out of 5 stars

I went over to this store this morning for a good pair of walking boots. I was surprised and disappointed to find that the lovely shop I had visited 2 weeks was now an Outlet store. Although the staf... See more

Company replied

Rated 5 out of 5 stars

Saw a offer on line went into the store could not see it asked asked young assistant she said the offer was still on asked which one of the chairs I wanted then took them to the tills very helpful.

Company replied


Company details

  1. Hobbies & Crafts

About Ultimate Outdoors - Northampton

Written by the company

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Contact us via Customer Care

Contact info

  • 21 Fairground Way, Riverside Business Park, NN3 9HU, Northampton, United Kingdom

  • 01604 214842

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,456)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christine

Christine, especially, was really helpful and patient as we tried on clothes for a snowy holiday in Finland. Lots of stock and competitive prices. Highly recommended.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Callum was very helpful - A good experience

A very good experience. Callum was quick to offer help and fetch wellies in my size, he asked helpful questions without being pushy and guided me to make the decision to buy. All the staff I spoke to were friendly. Very happy with the service and my new boots which are nice and muddy already!

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant staff made Christmas shopping easy

I'd won a decent-sized voucher to spend with Ultimate Outdoors, so chose to splurge it on Christmas presents and a few bits for myself. Normally, I hate Christmas shopping, but everyone in the store was so sweet and helpful. Big thank you to Amy, for sharing my excitement at spending my winnings and for endless patience with all the gift receipts. A really lovely experience (and I adore the recommended jacket).

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Been to this store many times

Been to this store many times, never had a problem, the staff are helpful and polite, I wanted some advice on a waterproof coat, was greeted by Dan who spent some time with me ,giving helpful advice, talked through some options and brought the coat i that fitted my requirements, thank's for your help Dan ,much appreciated .

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Good selection, good prices and good service

Got here after being practically ignored by cotswold at Rushden, had a reasonable number of boots on display then Dan came over and offered to help, knew their stuff suggested brands to try and brands to avoid, As we were looking for slim footed size 8's got several pairs to try, sorted some out for my son as well, kept in touch whilst leaving us to take our time choosing, saw that they helped others at the same time as us. Ended up with 2 pairs of really good boots at reasonable prices

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

We were helped today by Ryan S at…

We were helped today by Ryan S at Ultimate Outdoors. Ryan was excellent, very knowledgeable and helped us understand all the options available for us. He was patient too whilst we tried on all the back packs. With our DOE discount we got a great price. Thank you.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Ryan A the assistant who served me today was excellent! Knowledgeable, friendly and very customer focused, a true credit to the company. I always feel welcomed by staff at this Northampton Ultimate Outdoors branch. They know their stuff and I always feel happy leaving the store. Well done everybody! Five stars! *****

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Walking boots

I visited the store to look for some new waking boots. Dan was really helpful and went through the different options/ pros and cons with me. I left with a good pair of shoes!

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Gd service

Callum, was helpful and I found a pair of trainers I was happy with. All good.

December 31, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Dan

Great service from Dan, tried hard to find the item I wanted and engaged well when I didn’t stop talking about my dog walks!

December 31, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Just been to Ultimate Outdoors

Just been to Ultimate Outdoors, Northampton and purchased 1 pair of Walking shoes and 1 pair.of Walking sandals both by Merrell. Excellent service by Callum helpful, polite, a joy to go to a shop and be served by someone who actually wants to help.

December 31, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly and knowledgeable staff, served by Dan

December 21, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Was served by Leah at the Riverside…

Was served by Leah at the Riverside branch. I wanted walking boots but I have a wide foot. She was really patient and helped me try on various types, and different sizes too. Nothing was too much trouble. I made my purchase and left very happy 😊

December 29, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Ryan A was so helpful and welcoming…

Ryan A was so helpful and welcoming earlier this evening. I came in to purchase a coat with my grandson. He was polite greeted me with a smile. He checked stock sizes for me allowed me time and space to try on as many coats as possible while giving me helpful cost information. He also took the time to chat to my grandson about sonic the hedgehogs which I appreciated while I chose my new coat. Well done Ryan fab job.

December 30, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

New walking boots

Visited the store to try and buy some walking boots for myself and the wife. We were served by Callum who was very friendly and knowledgable and helped us with some very comfortable Merrell boots. Great service and would definitely recommend.

December 29, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought some boots from store

Bought some boots from store, and Ryan A, was spot on, helpful and resolved the issue straight away regarding prices in store sale to online

December 30, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Super helpful staff!

We had a great experience at ultimate outdoors in riverside! Leah P helped us out choosing our first pair of walking boots, giving us tips on which ones to buy for long term use! Thanks Leah 😁

December 30, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful service from Lewis

Wonderful service from Lewis, who was both knowledge and friendly. He helped me find the right boots for walking. Highly recommended. Thanks Lewis - to are an asset to Ultimate Outdoors.

December 28, 2024
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Ultimate Outdoors Customer Care Team

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