Ultra Reviews 996

Excellent customer service, response within minutes and maximum availability in trying to fulfill customer requests, absolutely recommended

Unserious company. Ultra Amateurs, if ultra at anything at all. Ultra good at downtime? Ultra good at breaking services and not fully restoring them to how they were? They're quite ultra at that.

Only Ultra would do a 12 hour maintenances on major US holiday.

At the end of the maintenance, only Ultra would place the burden of finishing the maintenance / making customer stuff work again entirely on the customer.

You'd expect after a maintenance period to things to work as before, right? Not with these clowns.

No serious company does any of these things.

Scheduled maintenance on one of the largest US holidays? Never.

Requiring customers to un-break themselves in the end? No company ever.

This business doesn't even take themselves seriously. What a joke.

They summarily dismiss this issue in their announcements as "you may need to repair your service".

1. WHY ME AND NOT YOU? CONSIDERING YOU BROKE IT?

2. IT'S NOT AS EASY AS JUST CLICKING "REPAIR" - EVERYTHING WAS BROKEN. EVERYTHING NEEDED TO BE REPAIRED. EVEN SOME SETTINGS WITHIN APPS NEEDED TO BE ADJUSTED. IT COST ME PERSONALLY HOURS TO FIND ALL THE LITTLE BITS THAT YOU BROKE.

This can not ever happen again. How will I personally ensure it? I'm never giving this company another cent of my cash. I'm deleting Ultra ASAP.

Having used Ultra, let me save you the time: Never use or support this company. Never give this company a penny. There are hundreds of alternatives, and most of them do not have such incompetent operators.

Good service, good prices, and superb support.
Been a client for two years now, never had any issues.
Admin panel is also very pratical.

Super fast and efficient support teams. If you need to open a ticket, you know it will be adressed smoothly.

Great service always, one of the best seed boxes around!

Used them for years, fairly reliable, some blips here and there. Ran into an issue recently, i suspected due to the cloudfare issue but it's still ongoing and they (Ultrabox) couldn't confirm either way, so submitted a ticket after i couldn't fix it, their response asked me to submit a second ticket. Pointless.

I'll try to be as professional as possible here: These guys kick A$$. So responsive, so helpful, and setup to make upgrades/downgrades and migrations/transfers as painless as possible. I recently downgraded just because I didn't need the higher service I was using anymore, and there was no judgment or questioning - no retention department trying to sell me more stuff - they just did their job and got me back up and running as quickly as possible. Kudos to the team.

Customer Service as always is top tier and very fair. My problems were resolved very quickly and in impeccable fashion

Great quality of service and functionality.
Also, I didn't experience much of it, but so far support was also great.

Very good customer support & service. Had an issue with being 2x charged by Paypal and Ultra helped me solve the issue within 10 minutes.

Decided to give them a try and need to contact customer support. Fast response and solved the issue. All good so far

Support was very helpful in setting up some complex apps cheers guys

Absolutely perfect, every time. Fast, easy, and reliable.

10/10, would recommend.

Great service . Support is quick and any issue is resolved quickly. Full recommendation for using ultra.cc

Very good service and very fast ticketing response.
Recommended 100%

Ultra CC consistently delivers outstanding service at the best prices. Their support team is fast, friendly, and reliable. After more than 3 years as a customer, I can confidently say they’re the best in the business.

One of the best out here.
Had an issue today, caused by my own stupidity.
Four messages and one hour later support helped me instantly.
Much love to you guys<3

Well made and hosted services, the prices are good and there are multiple tiers for those wanting to save money or those with a disposable income. The customer service is great, they're quick to respond and help solve your issues

I'm doing great with them, they are kind, professional and always ready to help you, recommended!

So far the service is good, especially for the price (I'm on basic tier). I am also quite satisfied with the support responses.