False accusations
Hi, i was playing on Ultracasino for more than 6 months (KYC verified) and deposited around 10.000 euros througn this period, i had few smaller withdrawals around 200-500 euros and everything was fine, problem occured when i won around 2500 (Two thousand five hundred) euros. I made instant withdrawal and waited. The next day they sent me an email claiming that there is a problem with my credit card and they canceled my withdrawal saying that i should try and make a new one. Even tho i made few withdrawals on the same credit card in the past. So i made a new withdrawal request. 3 days later they canceled my withdrawal again and conficated my 2503 euros claiming i had an active bonus (wich is not true) and that i was overbetting. On top of that they said i was using VPN to hide my IP adress wich is completely false. I do not use such applications and in adittion to that i made few withdrawals in the past and it was fine. Also i am KYC verified. I tried for a month speaking to them ensuring them i am not using VPN and that i wasnt breaking their rules because i know how strict they are. They offered me 300 euros of bonus money as a sign of a "Good will" and rejected everything i said. After few days my account manager stopped responding me even tho i was not rude or anything like that.








