Ultradries Reviews 231

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the product, noting its effectiveness, comfort, and smart design. Many also highlight the exceptional customer service, with representatives often going above and beyond to assist with inquiries, sizing issues, and delivery concerns, providing helpful updates and solutions. However, some people were dissatisfied with the product itself, finding it uncomfortable or not meeting expectations regarding absorbency. There are also recurring mentions of long delivery times, with some orders taking several weeks to arrive, which caused frustration for some consumers.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. While many customers praise the product's quality,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality and construction... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers report long wait times, with... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the whole my experience has been good. The reason I gave 4 stars was because it took 6 weeks for my order to arrive. I emailed the customer service and a very nice lady Katherine emailed me to giv... See more

Rated 5 out of 5 stars

I ordered correct size(so I thought) but should have gone smaller! Customer care very helpful & arranged a one time free replacements of appropriate size according to company promise. No quibble & n... See more

Rated 5 out of 5 stars

I run a small gardening business and spend hours outside every day. Pads were impossible, sweaty, uncomfortable, and constantly shifting around. These Ultradries are a revelation! The cotton breathes... See more

Rated 5 out of 5 stars

Ultradries have been very helpful when I did like others and checked the incorrect size. Went to them immediately and they came back immediately, understood and offered to send replacement immediately... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

231 reviews

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Rated 5 out of 5 stars

I love my Ultradries

I love my Ultradries. After months of trying pads, which always ended in disaster, I tried Ultradries. They are comfortable, undetectable under clothes, and very effective, even when a big accident occurs. I highly recommend Ultradries. They come with a bag for washing in the machine and come out like new.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Exchange of items

I need to let someone know that Laurie told me to just donate the panties that are to big for me, and she would do a one time courtesy exchange for a size that would fit me better. I have two sets of panties, They came all crammed into one bag, three pair of black, three pair of vanilla colors. I cant remember if you had a package for 3 black and 3 vanilla colors. I appreciate your help in exchanging for 2XL.in those colors.

January 5, 2026
Unprompted review
Rated 4 out of 5 stars

worth the wait....

due to high demans there was significant delivery delay yet the items were worth waiting for. comfortable and absorbant for the little leaks.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Customer support is amazing!

It took a while for my order to arrive but customer support kept me informed personally. Then they did not fit. When I contacted customer support, they were extremely helpful, very kind, and quick to respond. I have never had a business do this well.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Unique Ultradries

I cannot speak highly enough of the prompt wonderful service, Ultradries has shown me over the last 48 hours,I really appreciate your help with my purchase!
I can thoroughly recommend this product to everyone! congratulations to Ultradries for the epitome of service and product !

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Booster Pads are nothing like…

Booster Pads are nothing like advertised on the website and ordering page. I foolishly fell for the supposed savings buying a 9-piece package including 2 reusable booster pads, and a SPECIAL BONUS offer of 10 booster pads for $90 CAD. The pads are NOTHING like the images on the website and the order confirmation. They are about 3 times the length of a disposable "long" size pad and have no wings, nor any way to affix the pad to the underwear. They are basically unusable due to their size and design. The vendor would not issue a refund unless I return them to China, which was going to cost around the same as the products cost in the first place. I was also disappointed with the underwear - my 85 yr old mother does not have the strength in her hands to wring out the underpants and they do not dry quickly as advertised. Extremely disappointed that I fell for the slick marketing for these products.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Read return policy, avoid this loophole, buy elsewhere

These were purchased for my mother, and they did not fit correctly and were very uncomfortable.
I asked for a return via the requested email, and was asked several questions about why I was returning. Then I was told that for a refund, we had to pay shipping to china. First, there was no return address on the website, and second, the cost could be up to $30.
OR, I can accept 20% back for my troubles.
This is a HUGE loophole that consumers might not understand.
The buyer either pays more than half of the purchase price to return the panties, or accept the 20%. Either way, the company profits. Best suggestion is to shop elsewhere for better return policy

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Finally!!!

After 4 weeks I was getting worried but they arrived today and wow. So comfortable. The wait makes sense now - this is quality.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fit perfectly

Used the size chart and they fit exactly right first time. Arrived in about 3 weeks. Very pleased.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

New customero

New customer. First delivery worked well. Package safely delivered in my absence and as agreed. Looking forward to another order being delivered shortly,

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Surprised by the quality

I was expecting something clinical looking but these are actually nice! Soft pretty and they work. About 2 and a half weeks delivery.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Looking for my refund of $117.00

I placed an order late September 2025, I kept being told either the order had been shipped or that they had production problems. The staff is very good at replying to emails and sound very convincing. But no order arrived. Finally I told them to cancel my order. Another email apologizing for the bad service and more promises. I requested a refund back to my credit card November 10, 25. More promises that it had been refunded. January 7, 26 I emailed again regarding the refund to my credit card. Another email promising that they would find out where the refund was. It is now January 29, 26 and no refund and no email to say where my refund is. I feel that these people are very talented in writing but very poor business people. I will never know what the product is like. I would suggest that this company should be avoided like the plague.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Laura is a star

Had to change my delivery address and Laura sorted it same day. So helpful. Underwear arrived a week later and they're gorgeous.

January 23, 2026
Unprompted review

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