Ultra Sabers Reviews 

20% restocking fee and you have to pay for your own return shipping. That’s absolutely ridiculous nowadays.

Placed an order and immediately requested a cancelation over email a minute later. Was informed after a few emails insisting I just buy a different saber and then let them know what I bought to have them fix it that I couldn't cancel without over a 50 dollar restocking fee for an item they never took off the shelf. Terrible customer service from Brent. Never again.

Horribly built light sabers for exorbitant prices.

Do not buy!! The one I bought broke within 1 month of use.

The customer service team is also horrible with lack of sympathy for the cost of the light sabers and when I attempted to send the light saber back for repair (as they requested), they didn’t accept the package and it returned to my address which I was then out of pocket for shipping.

Listen to the reviews, I ignored them and have the worst experience ever. We had an issue with shipping where a package was stolen off my porch. I flagged a concern IMMEDIATLY to Ultra Sabers, and their resolution was to blame the customer. The refused a refund given all the information and proof that was provided. They had lack of sympathy, and just said "YOU AUTHRIZED A SIGNATURE RELEASE THIS IS ON YOU." Weird, because I didn't and wouldn't do that. Do not order from them, if there are ever any issues with the item you receive you're stuck with what you get, no replacement, no return, no refund. You're better off with Amazon where they value their customers, the feedback and will work with you to refund or replace. Screw Ultra Sabers, enjoy small claims court for a $500 order. POS company.

Horrible experience. Ordered a premium neopixel saber of 440-, I was warned ahead of purchase that the model wasn't frabricated by ultrasabers themselves,

Arrived broken broken, with scratches, damage to the electrodes which caused it to malfunction, still no resolve to this day, even after extensive communication with their customer service.

Steer away, may the force be with you

Purchases 2 light sabers from Ultra Saber at the NY ComicCon. Both sabers were single color with no sound. Battery life is horrible and one had a fault within a day.

We bought 2 custom lightsabers with upgraded "battle worthy" blades and color. We intentionally did not get the pixel and sound with the expectation that just the LED would last longer.

First the battery life on the sabers is ridiculous, 30-60 minutes max. An LED that burns that much power?

Second the color on one of the sabers went wrong within 20 minutes. The color went from purple to pink to red. I was still at NYCC so I went to the booth. They told me that happens when the batteries start to die. So they sold me a product with nearly dead batteries? Annoying but it happens. I bought new ones from UltraSaber and replaced them. 10 minutes later started happening again. Took it back again... "you must have gotten bad batteries". At this point I was frustrated and started talking much louder about the quality and power problem.... that's when they finally offered to look at the electronics. The color was fixed, battery life is still garbage but least it holds a color.

Note: Not my story to tell, but while at NYCC booth 3 other people came up with broken or non-functional sabers as well.

Minimum.
Do not expect the battery life to last more than 1 hour.
Do not expect good customer service.

WARNING: DO NOT SHOP WITH THIS COMPANY. It is a complete scam. You cannot return anything because, despite my sending them all the FedEx info and who signed for the saber, they will pretend they didn't receive anything. This company has the saber and my $500. Again, DO NOT SHOP with Ultrasabers.

I don't know what the bad reviews on here are for, to be honest. I recently bought an Ultrapixel Spectre lightsaber and got it shipped to England, where I live - taking advantage of one of their sales. It is genuinely my favourite of all the lightsabers I own. It's incredibly responsive, well-made, heavy and durable enough for actual combat (which is helpful as I plan to film with it), and the UltraProffie tutorials on the YouTube channel are easy to follow. At the same time I purchased a Bellicose lightsaber, but forgot to add a sound board (I only wanted Obsidian Lite in this one). Brent was incredibly helpful in facilitating this change for me before my order had shipped. As part of my order I also received a free stunt 'initiate' lightsaber (which my nephew is over the moon about). This week - a couple of months after I bought it - I tried to plug in the Spectre to charge it and the light on the board wouldn't come on. I emailed the customer service team again for advice on whether I had killed the battery, and Nichole talked me through how best to troubleshoot the situation. The lightsaber is now working again, and I couldn't be happier with the customer service. I hope more people put reviews for Ultrasabers on Trustpilot in future because I honestly think they deserve far better ratings.

My daughter accidentally(?) charged one of these lightsabers to my credit card. When I received the toy, I never, (and still haven't) opened the shipping container. They won't take back the toy and refund my money. Naked Greed on disply here. DO NOT buy anything from these people. Even if it's dodgy, you WILL NOT receive a refund.

Had issues with the light/batteries since day one.
I repeatedly approached Ultrasabers "customer support" only to be told the issue was the wrong batteries/wrong charging/user error.
Also, using electrocal tape to hold the wiring together?
Shoddy piece of crap

If 0 is an option this is what I would give them. They are terrible with Customer service. I have had issues with both of my orders I had made. One of my orders had a double code go to it I don't know how that happened. I had paid for it and then I get told that I can't get it because of the codes. I get told that I need pay the difference even though it was a mistake on their end. My other order I had made they didn't want to mail it because of a different billing and mailing. I sent them all the information to have it sent as well as explaining the situation to them. I had to deal with a terrible customer rep that made it his mission to make it as difficult as possible His name is Wiliam. Even with all the information that was given to have the order move forward. He still denied me my order after I sent all the information. Then he asked me to send a picture of my ID and the front and back of my debit card I explained that I will not do that then asked for a refund. It had been 3 days and have not got a response or an acknowledgement on my situation.

Defective product and worst customer service ever. $200 light saber does not work. Customer support by email only. They have a short 3-day return window which will run out because they are slow to respond to emails. Different agents respond to emails without reading through the emails properly and keep asking you to repeat the same troubleshooting steps. It has been one week of emails and they still haven't agreed to replace the piece of junk they sent me. Also, return policy is terrible - store credit only with a 20% restocking fee
This is a borderline scam company. Don't buy from them

i just recently ordered with ultrasabers for the second time and spent over $2000 between 2 different orders. the first time i ordered from them was around the time the kenobi series came out (june 2022). I received my stunt sabers promptly with no issues.
with my second orders i had a change of heart about a $350 bundle that was already in processing and wanted to switch for other custom sabers equaling the same value. the website chat system was extremely helpful with getting me in contact with a rep by email and answering my MANY MANY questions. once in contact with brent through email we spoke back and forth a few times and within 24 hours of making new choices he was able to walk me through the process to switch the items and they began fabricating. bad reviews i often see seem to around the time of pandemic and parts shortages. everyone i talked to at this company was nothing but pleasant quick and friendly. a great team, with great products at a fair price. 10/10 recommend in 2023

I had bought a saber a while back from them and it had an electrical issue within the warranty period. I reached out, and they said they wouldn’t fix it. I heard their customer service was better now, so i reached out, and they apologized and said they would fix it, just email them. 4 weeks later, still no response.

$400.00 light saber that was defective. Bad contact connection at speaker within the warranty period. They refused to honor the warranty, then they were going to fix it, changed their mind. Poor customer service, broken promises.

JUNK! Do NOT believe their website reviews. Spent 500+ dollars with this company, sabre worked a couple times, no help from company customer service.

So I received my saber and went through the steps to charge it. I let it charge for a full day, press the button and nothing. All I can see is the light on the on button flash 3 times, the blade does not light. Checked the battery voltage and it was at 4.26V. Noticed one of the neopixel blade pogo pin was stuck down. Sent it back, waited almost 2 weeks. Got it back and it turns on but no smooth swing. I adjust the settings to max sensitivity, still no smooth swing unless I hit the hilt. Then on several occasions while powering on, the saber continually emits the swing sound in rapid succession without me moving the hilt. I captured it on video and sent it to U/S. they say send it back again for repairs. I had already paid $50 to send it the first time. I declined on spending another $50 to send it back. Lesson learned.

Husband bought one over a year ago and it had to be returned for repairs 3 times, $500 product....traded in the 3rd time for an upgrade, that doesn't work either, $700 product...P.O.S....FRAUDULENT COMPANY....SCAM COMPANY....DONT WASTE YOUR TIME OR MONEY

I spent $572 on an obsidian saber.. just for the obsidian launchers not to work with the saber, that and the battery and the charger it came with sucked. The battery caught fire and almost exploded when I put it in the charger, the blade constantly flickers a bunch of colours when I don't want it to. I wish I went to this site first. I can't even get a refund cause it'll be in store credits, I don't want to use this place at all anymore.

Wish I'd checked Trustpilot first. I ordered a saber because they were having a promotion on sabers that make sound. I forgot to put in the coupon code when I checked out. I immediately notified customer service and they would not let me apply the coupon after the fact. Yes, it was my fault, but COME ON. They offered to create a coupon to use "on a future purchase." I can assure you I won't be making any future purchases.