Ultra Sabers Reviews 

Most garbage you can buy for your money! I have had 4 ultrasabers and I can honestly say for the price the build quality and the effects you get for the price is disgusting. AliExpress sells brighter, cheaper, better made lightsabers with smooth swing. Trust me and go ANYWHERE else.

I've ordered about five or six lightsabers from these guys and every time I order one the customer service gets less and less. One of the six lightsabers I've never received still to this day from 2 years ago and they still will not send me a new one and give me the runaround. I'm warning people now do not order sabers from these people. They Build junk and rip you off!
I Recommend saberforge... Probably the most quality lightsabers ever built!

Absolute joke of a company, have been waiting for a lightsaber from them since the end of April. Customer services just keep going in circles on how they have to wait for the shipping company before they can do anything but are perfectly fine keeping my money in the time being. Even after showing proof from the shipping company telling me it arrived empty and was discarded they still do nothing. They have not tried pushing the claim to get a response from the shipping company at all I've had to do everything. By far the worst company I've had to deal with. Do not buy scamming people out of money.

This company is not even worthy of one star they absolutely suck. Me and my mate got sabers from these guys at the same time, his took a week, mine took 3 months. When his arrive I emailed them countless times trying to figure out what happened with mine and they never replied to any emails.
When mine finally arrive it was broken straight out of the box and it had a defect with it where I couldn't get the battery casing out fare enough to take the batteries in and out. So when I pulled on it really hard it eventually broke the really short wire that was stopping it from coming out. I really had no choice but to do this because I couldn't get the batteries out to charge them and they don't reply to emails so you can get help.
I then gave it to my mate who is an electrician to fix it and all he said was "get your money back, this is the shittest wiring job I have ever seen". They have load the light safer hilt with glue that it is impossible for anyone to fix it. So ever since then I have been trying to get refund. Oh and I didn't buy a cheap saber, mine cost over $600 so I expect it to be pretty good. DONT BUY FROM ULTRA SABERS!

Ordered a lightsaber, waited months before I opted for a refund and took my business elsewhere. They might make good, cheap sabers, but they might take forever to complete

I have had nothing but good experiences with Ultrasabers customer service as well as their products. I have bought 12 lightsabers from them over the past 5 years and never an issue with any of them. I was contacted by their customer service, through email, 2 days after my recent order of 3 sabers placed on March 28th, 2021. They let me know that one of the hilts I ordered would be the full 3-4 week lead time that they currently advertise, due to it being temporarily out of stock but that their machine shop is working on getting them fabricated as quick as they can. I was good with that. After waiting 3 weeks, they contacted me again and stated it would be another 3-4 weeks for this hilt and then offered some alternatives that would get my order shipped out in 2 days. I wasn't into any of the alternate options so I decided to wait longer. After waiting an additional 4 weeks, I was contacted again and told it would now be 8-10 weeks for the hilt with many apologies for the delay on this particular hilt and I was given some new alternative hilt options which included 2 hilts that have been on my wish list. I decided that I was done waiting and went with one of the alternatives that have been on my wish list. Customer service made the change in less than an hour and I received my full order 3 days later as well as a refund for the difference in cost being that the original hilt I had ordered was a little more expensive than the one I switched it to. In addition, 2 of the sabers I ordered were upgraded to A/V switches at no additional cost. That is good customer service in my book. Great communication as I have always experienced with Ultrasabers. The only reason I didn't give them 5 stars is I feel they should list all the sabers (not just some of them) that are currently out of stock on their website so that their customers are aware of this prior to making their purchase. It is a little shady not to do this.

Honestly I was insanely worried because of a lot of reviews, and the Instagram page about them. But after I placed my order they sent me an email a day later I didn’t see it because gmail put it in my spam, and they pointed it out after a short chat with customer service, I replied to the email and they offered me some other options for the saber and within a couple of hours after that the order was shipped and at my house the next day right after I got home from work

Ordered on Jan 6th 2021. Was told it was a 4-6 week wait which I was okay with. Received an email in March saying there was a 4-6 week delay because of delays due to the pandemic. Moronically I doubled down and added a sound bar to my order (they were very helpful walking me through this process) because my nephews had sound which I liked when I saw it.
May 4th (May the 4th be with you) I received an email saying it will be another 5-7 week delay because of issues caused by the pandemic. Meanwhile the hilt is still listed as available on their website so they are still accepting money for something which they admittedly have no idea when they can ship it.

I ordered a light saber from this website called ultrasabers.com for $230 and it was said to arrive in 3-6 days. On the sixth day I was waiting and it still didn’t arrive...I was a little annoyed so I waited a little bit longer, and after a little while I sent an email to them asking what was happening and if it even left the factory at all. It turns out they changed the date and said that it was supposed to arrive a week from when I sent the e-mail to them. It arrived in 6 days instead of 7 but it’s not like that’s a problem, and when I looked at it, it looked amazing...polished well, the blade glows perfectly, I enjoyed it for 2 - 3 days. After that, I noticed that the blade was turning into a hot pink, and then slowly shifted to red. I was confused because I got my light saber in purple and I didn’t know why the colors were changing so I looked it up and it turns out that it meant that it had a low battery so I switched batteries and it was purple again but after 2-3 hours or a day and a half, It would turn pink again, I looked inside the light saber to see what was wrong and it turns out all that was in the light saber that I got was nothing but just an LED panel and a battery pack, when I looked and saw this I had just realized that I had just spent $230 on a piece of metal, LED lights and 3 batteries with a ripped open cord with wiring glue. I looked at other reviews online and it turns out that they had the same problem as well. My conclusion? Ultra sabers is nothing but a Chinese sweat shop in Texas, if I had the abilitie to, I would sue them for lying to me and giving false advertising on the stand that came with it. another fact is that I got the cheapest option possible which was $230 when companies like saber forge would sell light sabers for $75.

I looked at much of these reviews with worry as to my order and I have to say something must have changed in terms of management. My saber was fabricated and shipped within a day due to availability of certain parts and I received in 4 business day from order a big surprise vs waiting a month. Ruby was helpful and knowledgeable about questions I had. They have also added a chat feature which has proven to be helpful vs just emails. So far I’m impressed based on the things I’ve heard and would buy from again.

Can we rate them minus 100 horrible excuse every time. Using the pandemic as an excuse. Don’t buy it making crap up time to report them

I paid $240 for a lightsaber. It said that it is protective and hard to break. IT BROKE ON THE FIRST DAY

This is one of the most unprofessional companies I've ever dealt with. My wife order me a chosen one saber on November 20th 2020 as a Christmas present for me. Here we are today 4/4/2021 and still no product. My wife wants to cancel the order but they are telling her there is a 20% cancelation fee. So that want 20% of my wife's 400.00 for doing absolutely nothing. Stay away from these thieves. They are truly scum of the scum.

We ordered an ultrasaber on December 12th 2020. It was supposed to be a Christmas gift. FedEx sent an email saying it had arrived but it had not arrived. It was nowhere to be found. We contacted ultrasaber who told us to wait while they reached out to FedEx and it may take about a month for us to either be refunded or for the sabre to be replaced. We tried repeatedly to get an answer as to when it will either be replaced or refunded. It is now April and ultrasaber does not answer their phone or their emails! $87 is a lot for a kid to save up for a gift.

This was supposed to he a surprise for my husband for Christmas..the Darth Vader sabor, hes been asking for years. So because of Covid they apparently couldn't get a piece to make it. They pushed my order off, 5 times..8-10 weeks at a time . I was patient to wait, but this is beyond ridiculous. They offered other sabors, but I wanted that one. So I asked for a refund, they had the nerve to say they would be taking 20%, come on people, is this fair?!! They NEVER answer the calls, the emails were scarce. I would LOVE to have a owner contact me. This company to me is a Scam. Awful service and communication
If you read this think twice about ordering,, they will take your money and not supply the product. This is an actual customer, well not anymore and I will be telling everyone NOT to bother.
Contact me.Ultrasabers..contact me
People read and use these reviews, and from the other reviews, you can't afford another bad one..

Where to even begin. I purchased a saber for my son for a late Christmas present. After playing with it for close to 40 minutes, we noticed it started to turn red (the saber color is sentinel yellow) then no more than 2 minutes later it would be completely red. After changing the batteries, they would go back to the sentinel yellow only to once again change back to red 15-20 minutes later. Each time turning red at a faster rate. I contacted customer service on December 28th about my problem which is the same day it arrived. I first received a response from a customer service rep named Matthew. He responded at first simply stating that maybe the batteries weren’t put in correctly or maybe we weren’t using the right batteries. My husband is an electrical engineer, I'm pretty sure he knows how to put batteries in a battery pack. After about 3 emails of him stating that he stopped responding. I emailed him a week later and still no response. I figured they may be recovering from all the Christmas purchases so I gave it one more week.Then I messaged them on facebook stating my problem and received a response from someone named Will that I would be contacted by customer service on January 21st. I received nothing, no emails, no more messages. So 5 days later I messaged again and this went back and forth a decent amount of times before I got an email on February 1st. This time someone named Nichole sent me one email telling me I need to make sure i’m using the right batteries. I responded stating we knew which kind to use and not to my surprise they never responded again. I gave it another two weeks till I became extremely annoyed. So I messaged Will on facebook and again he assured me to let him know the name of the customer service reps and they will get back to me. That was on February 27th. I let him know and 3 days later he messages me saying they will get back to me. Now here we are 5 days later and still nothing. This is a terrible company and I should have listened to others when they told me to stay away. All I wanted was a partial refund to make up for the fact that the item isn’t working as intended and it’s now March and I’m exactly in the same place I started. I’ve been trying since DECEMBER and it’s now MARCH. There is even a FB group filled with people who have had bad experiences with Ultra Sabers. Really stay away. I would consider Electrum Sabercrafts or Saberforge as a lot of friends I have gone to Comic Con with have had nothing but good things to say.

You should read about working conditions at this ‘company’ before deciding whether to support them with your business at indeed.com.

Going down hill fast. We’ve ordered twice before and are happy with them, but the order placed October 2020 is still not delivered after 5 months. They advertise 3-4 weeks, we’ve received our third email today saying it’ll be another 6-8 weeks. 20% fee to cancel but sever bait and switch alternatives. So disappointing.

Absolutely awful company. My son ordered a saber from them with Christmas money. They said it was going to be a delay, they didn't have the saber he wanted. They said it would be shipped in three to four weeks. It's been ten weeks now, with no word from them again. My son wanted his money back so he could put it toward a new cell phone. They said they'd cancel the order for a 20% fee. FOR WHAT!? YOU DON'T HAVE THE SABER. I get that they're made to order, so canceling a product being made would cost them money. THERE IS NO PRODUCT, That's why we want our money back. Do yourself a favor, this company has bad reviews EVERYWHERE but their own site. DO NOT BUY FROM THEM.