Ultra Sabers Reviews 

Firstly I will go on record and say that the Saber quality is fantastic. That being said, I would steer clear of Ultrasabers for a number of reasons as my purchase remains unresolved some 7 months after my initial order.

Summary:

- Paid for Saber upfront in Feb (before Pandemic), told after 6 weeks the model was out of stock.

- Told in April that the soundboard was not available. Offered a discounted higher grade soundboard but more money needed to be spent.

- Week later received my items but one of the blades was bent and one item missing.

- Replacement blade sent and finally received in June.

- Missing item finally appears in the UK in July subject to another customs charge that is 4 times the value of the item???

- Ultrasabers say there was a mistake on the given value of item and would investigate. At a minimum customs charge would be refunded to me so I could obtain the item.

- Now 10 September, no update and no responses to emails. I am having to resort to sourcing the item for a different third party to complete my saber.

I really wished thing had turned out differently. The company seem quick to take your money but that is about it. Looking at all the other views recently it seems I am not the only one and Ultrasabers clearly don't care!

Ordered my Ultrasaber on June 1st and was notified it would take 4-6 weeks. Past that threshold, I received no notification about my order. Per their instruction, I emailed their "info" and "shipping" email, but received no reply. I was only able to contact someone by finding their email on an Ultrasaber-criticism Facebook page. I was told on August 10th that my order would take an additional 4-6 weeks. While I understand that we are in a global pandemic, I am not upset about the time but lack of communication. I did receive my order on September 8th, but part of it was wrong. I ordered a hilt withOUT windows and received one WITH windows. It's a small flaw, but for almost $200 my order shouldn't have any misstakes. Would not recommend buying again.

I had ordered my lightsaber before looking at reviews which I thought was going to be a huge mistake!

There is a lack of communication and it really does make it seem like all the reviews are true and you're most likely never going to get what you ordered... I had emailed twice and gotten no response - still haven't either. I messaged on Facebook and got a response on a few days. Within that time my order got shipped and I was given a tracking number. I replied to the Facebook message they had sent and let them know my order had been shipped and if there were any issues I'd be in touch, I got a response to that as well!

My order was shipped on the 28th of August and arrived in Australia on the 8th of August. Realistically, this was great considering it was international and in the middle of a global pandemic.

I got the Apprentice V5 lightsaber with basic sound and I'm not terribly impressed but I'm not disappointed either - it still looks very cool and this is the first lightsaber I've ever bought. The Sentinel Yellow isn't as yellow as it looks in the photo, it almost looks like a yellow-green neon colour. The sound is pretty good when you move it around - it's not insanely good and sometimes makes no sound on the odd occasion. The silver on clash feature is alright... you really have to make contact for it to change to silver. The hilt however is awesome! It feels heavy and looks really cool with the lightsaber turned on. Would I risk ordering another from here? Maybe... but I might look into other companies as well. The customer service needs huge improvement in terms of how quickly they respond considering their bad reviews - maybe just to reassure the customers! I definitely don't doubt that a lot of people had a bad experience with UltraSabers but for me it wasn't a horrible endeavour.

Ordered a saber listed as “in stock” 10 weeks ago. I’ve sent several emails asking about my order progress. I have never received any replies. I’ll be contacting by credit card soon to attempt a charge back. Do not order from these people.

Just like everyone else I wish I could give them no stars. Long story short. Ordered 2 sabers on June 12th been waiting 12 weeks for my order. Both sabers I ordered said “in stock”, 4 weeks after I placed my order and I email THEM, they tell me the sabers are back ordered. So, it took ME, having to email THEM for them to tell me this...Red flag #1. Then after a bunch of back and forth emails of them telling me it would be 3-4 weeks more....5 weeks later I email again asking about my order (since it was supposed to be fulfilled by then right?) WRONG! They email me again...still back ordered...but now, no timeframe given at all; and on top of that I ask to cancel and for a refund and they tell me it’s going to be a 20% restocking fee deducted from my refund...HHAHAHA restocking fee? For what? The stuff you don’t even have in stock? Or do they really expect me to believe they have all the electronic pieces on a table for MONTHS now waiting for my hilts to get there....? Hahaha they got me all sorts of F#%!&D UP if they think I’m not gonna fight this until I get all my money back. I’m reporting them, giving them the reviews they deserve, making a YouTube video AND opening a claim with my bank. F these scammers.

UPDATE: it’s now been 3 and a half months and still nothing. I called bank already and they are looking into it. I’ve emailed ultrasabers numerous times now after threatening them to call my bank and get a charge back if my refund wasn’t to the full amount and no response has been issued from them. I emailed them again today, so we will see what happens next. Ultrasabers are SCAMMERS!!!

I brought 2 sabers from this site just before the start of May 2020, it took about 3 months to arrive to the UK, and i accepted this because of Covid, and international shipping and creation time etc!
What i didnt like is that one of my sabers came scratched, dented and it didnt even light up, i emailed them, no response, i emailed again, no response, i then went through paypal, and suddently they are quick to reply to them, 2 months later, they replied to each email to paypal on the last possible day before the case would close in my favour, then i am given the choice, return both sabers at my own cost of lose my money.
To get it to them within the time frame provided will cost me around £100 (about $120/130)
Awful customer service, awful quality!

Like many others, I'd give no stars if I could. My son placed an order for a custom saber on June 10. He used all of his 16th birthday money, along with some savings, and he spent $426. He hemmed and hawed over making such a large purchase, but he finally pulled the trigger and was excited to treat himself. He was given a 4-6 week lead time, so he started to check on the status of his order at the end of July. It's been one month, and we can't get a response. I've left voice messages. Both of us have sent emails. I've tried Facebook Messenger. When I leave posts on their FB page, they get deleted within 24 hours. Between both of us, we've managed to get a response from actual humans at this business promising to check in with customer service (regardless if it's human or automated, though, the response always includes "someone will get back to you in 24-48 hours"). My son is TERRIFIED he's lost his money. I'm absolutely livid that we can't get a concrete response. I completely understand Covid has impacted all aspects of business and I'm not surprised it's taking longer. But they just need to tell us that! Post it on the site! Keep the customers informed! People will understand. But when people are spending his kind of money and then getting NO responses...yes, people are going to be upset. Do not order from this business. I'm in the process of working with my bank to get a refund. My son is going to be sad when he finds out I'm cancelling this order, but he'd be even more upset to lose his birthday money. Do better, Ultra Sabers.

Ordered a lightsaber 5 months ago and everytime I ask when is it coming they say in a few weeks. Then I asked for a full refund and they denied it! Do not order from this company their are far better ones out their!!

Only giving one star because it won’t let me give zero! We have been waiting 6 MONTHS and nothing. They keep going back and forth with us. Told us they had a shortage on inventory to make our order. We had to reach out to THEM after 5 months had passed. First they said they lost our order then we got that response. So REASONABLY we wanted a refund. They’re trying to make us pay a 20% restocking fee on a sword that wasn’t even made due to lack of product. HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. Spent almost $500 and that was with overnight shipping. DO NOT USE THIS COMPANY.

We have been waiting over 8 weeks for our order to ship. They say they have an order lead time of 3-4 weeks right now. However, after that time period elapsed we were not contacted to explain this delay. We have reached out several times over our order. We believe this company to be in violation of FTC guidelines surrounding prompt delivery of online purchases and recommend customers in similar situations should google "FTC prompt shipping guildines" and read the PDF provided by the FTC and then file a complaint with them.

Waste of time. After waiting several years to order my son and I ordered two sabers on December 15 2019, We used 4 of their freebee coupons that included a free saber plugs, free stands and a free initiate saber and Free postage.

Grand total of $1000 Australian dollars After a month we had not even gotten a confirmation pf our order but our money was taken inside 48 hours of us ordering.

Fast forward another two weeks and suddenly we get an email asking how satisfied were we with their product that we had not gotten yet

My son contacted customer support and they promised that we would get them ASAP the next day we got an order confirmation and on March 11th the sabers arrived.

But wait for it, NO free plugs, NO free stand and NO free Initiate saber PLUS my saber that was supposed to be full sound and color was a stunt saber with just two colors and NO SOUND, My sons was how he ordered it with no sound.

We contacted them straight away and told them of the missing items and wrong order but we got no reply. We continued to email and go on their face book page as well as try and contact them via their face book messenger NOTHING.

The last time we emailed them was the start of May so I decided to contact the TEXAS attorney general who handles consumer complaints on the 1st of August 2020 now funny enough I tried one more time to contact them on the 5th and I got a reply. They asked for our order number and they would get customer service to get back to me withing 24 to 48 hours.

When the 12th of August rocked around I decided to follow up and msg the guy on messenger again. It told me he was unavailable so I left it another day again not available.

So I dived on their face book page and guess what I can now NOT comment on anything I can see everything but where I could make comment before I can no longer do so because I have to assume they blocked me .

Well no problem I have found a channel to continue to fight them with, To call their product light sabers and to make replicas of the original and use the sounds they have to be licensed, and they need to get that from Lucas Arts they have to prove themselves worthy, How can they do that when they rip off customers don't care and continue to treat them with contempt. My advice if you have a major problem with Ultra Sabers or even just sick of their customer service maybe drop Mr Christopher Holm a msg at chris.holm @lucasfilm.com he is the contact for licensing
of Star Wars products.

They mess with us maybe its time to mess with them .

I paid in full for a custom saber on July 5th - the hilt I selected clearly stated it was in stock, and at the time of writing is still listed as in stock. I expected 3-4 weeks build time, with a little leniency given the COVID-19 situation. It took them 7 weeks to even check they had the parts for my order (which they didn't) and told me it would be another 9-11 weeks. I could either wait, or have another hilt that they had already in stock (no word about refunding me the difference, since I went for something more pricey). Now they want a 20% restocking fee, for something that they've already said is not in stock, because they started putting electronics together before making sure they could actually provide the service I paid for. Atrocious practice for a business, poor customer service on the back of recently announcing improvements, and the shadiness of selling things they don't have. I'm pursuing it with my bank - it's not a cancellation, this seller is not providing what I paid for.

Terrible customer service, cannot get any answers from anyone.
They don't return calls or emails.
Don't give refunds even though their website descriptions of what you're buying is completely misleading.
Spent over $100 on a useless piece of plastic when we were expecting a complete saber....buyer beware - I am all for supporting small businesses but in this case it's better off going to amazon and buying through a trusted source versus these guys in TX.

Placed an order back in May 2020 and they charged my card. Expected delivery was 3_4 weeks. Well after that time, I reached out to get an update and was told it would be another 6 weeks. Ok fine. After 6 weeks, I reached out yet again and was told it would be 16-20 weeks more

That was the final straw. I asked about a refund and was told they'd only refund me 20% of the cost so I opened a charge back request with my credit card company.

I would recommend avoiding this company at all costs. I should have researched before placing an order, there are numerous horror stories about ultra sabers and especially about their owner.

If you've been waiting for your delivery, abandon all hope and contact your credit card company asap if you want any chance of getting your money back.

I cannot recommend Ultra Sabers for the following reasons:
1 - My invoice stated a shipping charge of $40 to the UK. However, I also received an invoice from FEDEX for and extra whopping £54 to cover import duty and the FEDEX admin fee!!! This was not clearly stated on the Ultra Sabers website or invoice.
** I recently purchased a Hasbro lightsaber which came from the US with free shipping and import duty paid!! **

This is what my order summary said, so I don't expect any additional charges.

Subtotal: $270.00
Shipping: $40.00 via FedEx International Economy® [3 to 6 Business Days Transit]
Tax: $0.00
Payment method: Credit Card
Total: $310.00

2 - Don't ever expect a response from customer service; after sending multiple emails asking when my lightsaber would be delivered, I didn't ever get a response. After mentioning that I would cancel via my credit card company, I did finally get a confirmation of shipment. It would have been nice to get a "Hey, we're really sorry for the delay".

3 - Lead time is in the order of months, and (per above) when your request for a delivery date is ignored, it's very frustrating.

It's a real shame because the product is good, but execution as a company is amateur at best; it's more Jabber the Hut than Obi-Wan that's for sure!

A very disappointing experience - I will not ever come back to Ultra Sabers.

Do not buy from these people! They are selling products they do not have and taking forever to deliver. They took my money immediately and then nine weeks later told me they don't have my selected item in stock and would require another eight to ten weeks to finish. When I asked for a refund they said they would keep a 20% restocking fee. Restocking what!?! The product you admitted you do not have. These guys are scammers. Save your money!

Placed an order on May 13th which never arrived. No response on the emails either...

I'd give no stars if I could. Had correspondence over email with someone called Marlena and now her email doesn't exist anymore and emails won't send. They have my saber that I sent over 8 months ago and no sign of it being sent back. Its literally theft. Having paid over $400 for it for my nephew its a complete and utter disgrace. Avoid this company at all costs do not give them your money as clearly they are in the business or withholding peoples property that they have paid for.

The shear amount of people saying ultrasabers is a good company, ultrasabets has great customer service, etc. is the reason why I bought a lightsaber from them. After my experience of waiting 6 months (and counting) is what has put me in this place, I have tried to contact them about cancelation of my order, no response, I have tried contacting them about my order in general, no response, I have tried calling, no pick up. In short, DO NOT buy from them, you will not get your money back, nor will you ever see your lightsaber or ever hear about it after you place the order.

15th May placed my daughters order.....no communication, no updates.....chased by email numerous times until in the end I involved my credit card company & surprise surprise we now have had a fedex notification of despatch!!!! More than 3 months on. Fully understand Covid etc but this company is a joke....lets just hope the saber works when we get it !!