Ulys Reviews 

109,213
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

The online booking process was clear and easy. We received the gadget very quickly. We were able to use a promo code without any problems. Very good experience with ulys website.

Rated 5 out of 5 stars

Registration went well, in English. Transpponder received well after a few days. Transponder is a bit bulky; it would make sense, with the technology available, to make it of the credit card format, a... See more

Company replied

Rated 5 out of 5 stars

Great experience signing up for the Ulys tag system. The process was easy, and the tag arrived from France to the UK very quickly. The bank check with a UK bank was also seamless. This will save time... See more

Company replied

Rated 3 out of 5 stars

The signing up procedure is not at all practical, especially not for non-french customers. You say you can do direct debit from IBAN accounts, which is great but the whole proving to own the accoun... See more

Company replied

Company details

  1. Mobility Equipment Supplier
  2. also in
  3. Toll Booth
  4. Toll Road Rest Stop

About Ulys

Written by the company

Gagnez du temps et simplifiez tous vos déplacements.

Ulys facilite votre mobilité au quotidien avec des solutions conçues pour vous faire voyager plus sereinement, sur la route comme lors de vos recharges électriques.

Avec le Pass Ulys Télépéage, circulez sur toutes les autoroutes de France et, en option, en Espagne, au Portugal et en Italie. Passez au péage sans ticket ni carte bancaire et profitez des voies réservées jusqu'à 30 km/h pour gagner en fluidité à chaque trajet.

Avec le Pass Ulys Electric, trouvez facilement les bornes sur votre itinéraire et rechargez votre véhicule électrique partout en France en toute simplicité.

Depuis l'app Ulys, suivez vos dépenses, gérez vos déplacements en temps réel et profitez des avantages du Club Ulys.

Télépéage, recharge électrique, parking, solutions Pro... Simplifiez-vous la route avec Ulys.


Contact info

4.2

Great

TrustScore 4 out of 5

109K reviews

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4.2

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(109,213)

16,169 reviews in the last 12 months

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Rated 3 out of 5 stars

Bien mais sans être excellent

Bien mais sans être excellent. Il faut repenser l'ergonomie du site internet. Car pour obtenir le badge, il a fallu 2 confirmations

May 11, 2026
Ulys logo

Reply from Ulys

Bonjour Dinh Cuong,

Nous vous remercions pour votre retour et votre évaluation. Nous sommes heureux de constater que votre expérience a été globalement satisfaisante, même si elle n’a pas totalement répondu à vos attentes.
Nous prenons bonne note de votre remarque concernant l’ergonomie du site internet. Le fait d’avoir dû effectuer deux confirmations pour obtenir le badge ne correspond pas à l’expérience fluide que nous souhaitons proposer à nos utilisateurs. Votre retour est précieux et sera transmis à nos équipes afin d’améliorer ce point.

Nathalie de l'équipe Ulys

Rated 1 out of 5 stars

Seems focused to over charge people…

Seems focused to over charge people that never use the service! Need to pay 30 euros for a lost device thing that probably costs 2 eur to produce.

May 13, 2026
Ulys logo

Reply from Ulys

Hello Daniel,

We are sorry to hear your frustration.
The fees charged for not returning the badge cover its provision, management, and replacement, and are not limited to its manufacturing cost.

However, we understand your perspective and have taken your comment into account.

Our goal remains to offer a simple and transparent service for all our customers.

We are available should you have any questions.
Karine from the Ulys team

Rated 1 out of 5 stars

Just became a customer and i am due to…

Update.. agreed with the response , i have gone from expected delivery 13th May to a removed account and can no longer sign in.. great service NOT!

Just became a customer and i am due to receive the t ag this week - already being messed around with a flaky site - ignored my message i sent with a generic response and now a message saying i have to now wait 10 days!

I wish i had not bothered!

May 11, 2026
Unprompted review
Ulys logo

Reply from Ulys

Hello,

Based on the information provided, we are unable to identify your Ulys account.

To provide a precise answer to your request, please contact us using the contact form in your customer area.

Karine from the Ulys team

Rated 1 out of 5 stars

Following a recent trip in France

Following a recent trip in France, I checked what was
owed on my account and paid the outstanding amount
by bank transfer to ULYS. They sent me a demand saying
that the amount was outstanding. I sent my banks statement showing the amount was transferred correctly.
Now after various attempts to resolve matters, I am my
wits end. ULYS doesn’t reply, the number given for assistance make no attempt to do so and will not help
with English spoken, although thousands of British motorists must use their system. I have paid all I owe
but my badge has been deactivated with no response
to my appeals.

Rodney Robertson

April 6, 2026
Unprompted review
Ulys logo

Reply from Ulys

Hello Rodney,

Thank you for taking the time to share your feedback with us.

On the Ulys website and in your customer account, you can select your preferred language by clicking on the flag located in the top right corner of the homepage.

Our customer service team has sent you a personalized response.

If you wish to add to your request, log in to your customer account and go to "Request in progress."

We wish you wonderful travels!
Karine from the Ulys team

Rated 1 out of 5 stars

Nobody replied to my question

Nobody replied to my question

February 11, 2026
Ulys logo

Reply from Ulys

Hello Gary,

To provide a precise answer to your request, please contact us using the contact form in your customer account.

Lucie from the Ulys team

Rated 2 out of 5 stars

This process proved very difficult

This process proved very difficult for a non French-speaker. Although some communications were in English many were not which added to the difficulty. On several occasions emails were received which said the application was successful but then it was cancelled. On one occasion this was because I applied in my name but the bank statement submitted only showed my husband’s name despite it being a joint account . The IBAN was correct but this was rejected. There is no way to contact ULYS for help. The contact form only deals with certain situations and the phone number is not suitable if you do not speak French. Ironically when I applied again in my husband’s name the new statement from the bank contained my name too! Because I made multiple applications I wasted a lot of time and was almost at the point of giving up. I now have the toll pass but it arrived too late for my recent journey through France.

April 16, 2026
Ulys logo

Reply from Ulys

Hello Robert,

We are sincerely sorry for the difficulties you encountered throughout your subscription process, particularly due to the language barrier and some unclear communications.

We also regret that the badge arrived too late for your trip. Your feedback is valuable and has been duly passed on to improve the accessibility of our services and support, especially for non-French-speaking customers.

Please don't hesitate to contact us again if you have any questions or need assistance.

Lucie from the Ulys team

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