I ordered two sets of new reeds for our Silvia lamps. When the package arrived at the GLS shop, it had been OPENED en route and one of the sets was missing. The GLS shop and GLS customer service denie... See more
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Ordered the Heart N Soul Dining table. Delivery service was great and the driver really helpful in bringing the table to the door. Dining table really good quality and build. Had a small mark on one o... See more
Company replied
Bought Audacious side table. Quick delivery, easy to assemble and quality seems good. A suggestion would be to make the hole for the YSB cord bigger so it also could fit other electronics you wold lik... See more
Company replied
First and foremost: I bought the Silvia lamp almost 30 years ago and I loved it. I couldn't believe my eyes when I saw that they still offered replacement for the worn leaves! I ordered them and they... See more
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Company details
Written by the company
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
Contact info
Havnegade 29, 1058, Copenhagen, Denmark
- +4531393131
- info@umage.com
- umage.com
4.0
Great
550 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried to contact Umage many times by…
I tried to contact Umage many times by many ways to return my order but no response
September 24, 2025
Reply from UMAGE
Hi there,
I'm so sorry to hear about this! This is not the way we do customerservice!
Please contact us through our website chat and then I will make sure that you will get the information you need to make your return.
Best regards,
Camilla // UMAGE
Customer service very low
Ordered two lamps from oficial website. Found them 5min later with a huge discount in another retailer, sent them an e mail to ask how this could be possible, answer was that other shops can sell their products with the discount they want.
After 12 days from purchase, still didnt get them delivered to my delivery adress, which is starting to be worrying.
Beautiful (and expensive) lamps that I still didnt see but customer service is really low.
October 1, 2025
Unprompted review
Reply from UMAGE
Hi Bea,
Thank you for sharing your feedback with us – we’re truly sorry to hear about your experience with both the delivery time and our communication. This is not the level of service we want to provide.
Regarding pricing, our official webshop has fixed prices, while our retail partners are free to run their own campaigns and discounts – which is why prices may vary.
As for your order, waiting 12 days without receiving your lamps is of course not acceptable. We’d really like to look into this for you. Could you please send us your order number through our website chat, so we can investigate and make sure your lamps are delivered as soon as possible?
We hope we can turn this experience around and that you’ll soon be able to enjoy your new lamps.
Best regards,
Camilla // UMAGE
A fabolous design and a great quality!
A fabolous design and a great quality!
September 23, 2025
Unprompted review
Reply from UMAGE
Hej Louise Charlotte,
Tusind tak for din flotte anmeldelse!
Vi er rigtig glade for at høre, at du synes både designet og kvaliteten lever op til dine forventninger.
Det betyder meget for os. Vi håber, du får masser af glæde af dit produkt!
De bedste hilsner
Camilla // UMAGE
Unbelievable service!
First and foremost: I bought the Silvia lamp almost 30 years ago and I loved it. I couldn't believe my eyes when I saw that they still offered replacement for the worn leaves! I ordered them and they arrived in no time! Unbelievable service! Congratulations and thank you!
September 8, 2025
Unprompted review
Reply from UMAGE
Hi Nikolaos,
What a wonderful story— SO many years with a Silvia!
We’re thrilled the replacement leaves are still available and that they reached you so quickly.
Keeping our designs in use for decades is exactly why we continue to offer spare parts, and it’s great to hear this helped your original lamp live on.
Thank you for the kind words about our service and for staying with Silvia all these years.
Warm regards,
Camilla // UMAGE
Great product
Great product, keenly priced, super fast service & delivery.
September 16, 2025
Unprompted review
Reply from UMAGE
Hi Liam,
Thank you for the great review! We’re thrilled to hear you’re happy with the product, pricing, and our fast service and delivery.
If there’s anything else we can help with, just let us know.
Warm regards,
Camilla // UMAGE
Pure aesthetic joy
Thanks to the clean and clear design and organization of the company’s website I found exactly what I needed in a minute and received my order in the next days - in neat and environmentally friendly packaging with an extra treat perfectly matching the nature of the ordered product. Thank you!
September 15, 2025
Unprompted review
Reply from UMAGE
Thank you so much for your wonderful review!
We’re delighted that you found our website easy and that your order arrived quickly. We’re especially happy that our eco-friendly packaging—and the little extra touch—hit the mark and matched the product.
If you have any questions or need a hand in the future, we’re here to help. We hope you enjoy your purchase!
Warm regards,
Camilla // UMAGE
The designs are great and special
The designs are great and special - the customer experience is not. The lounge chair is advertised with the claim that you can change the upholstery, however, that is not available on the website. The webshop does not answer to emails and overall customer support is sluggish. Finally, parcels are send with GLS not to your home adress but directly delivered to some pick-up points far away. That is not convincing at all.
August 25, 2025
Reply from UMAGE
Hi Michel.
Thank you for taking the time to share your honest feedback with us.
While we’re very happy to hear that you appreciate our designs, we are truly sorry that your shopping experience did not meet your expectations.
We regret the inconvenience regarding the lounge chair information and the upholstery options not being clearly available on the website — this is something we will review and improve. If you would like a new upholstery for your lounge chair, please don’t hesitate to contact our customer service team either by email at info@umage.com or through our website, and we’ll be happy to assist you further.
Your comments about our webshop communication and shipping process are also very important to us, and we will make sure they are shared with the relevant teams so we can provide a smoother, more reliable service going forward.
Thank you again for bringing this to our attention — your feedback helps us improve both our products and our service.
Best regards,
Camilla // UMAGE
Umage Eos Feather Lamps
I have gone all in on Umage's Eos feather lampshades in our home. They look so pretty and really create a common look and feel between rooms and floors. I have chosen white and grey colours. The smaller lamps are a little bit tricky to assemble so a bit of patience is needed, particularly for the table lamps. Still, very happy with the purchase.
September 1, 2025
Unprompted review
Reply from UMAGE
Hi Louise.
Thank you so much!
We’re delighted to hear how beautifully the Eos lamps fit into your home and create a harmonious look across your rooms. The white and grey are such elegant choices!
We truly appreciate your feedback regarding the assembly of the smaller lamps. We’ll make sure to pass your comments on to our design team and the creators of our user guides, as we are always striving to improve and make our products the best possible version of themselves.
Enjoy your new atmosphere, and we look forward to welcoming you back again!
Best regards,
Camilla // UMAGE
Original designs
Quality products with an original design, fast shipping
August 11, 2025
Unprompted review
Reply from UMAGE
Hi Elena.
Thank you so much!
We’re thrilled to hear you appreciate our original designs and that your order arrived quickly. Your kind words mean a lot to us, and we’re so happy you’re enjoying your UMAGE product.
We look forward to having you visit us again soon!
Best regards,
Camilla // UMAGE
Wonderful product. Fantastic shop
Item shipped very quickly. The product is beautiful, and well made.
It was also far cheaper directly from the Umage shop than from any of the other retailers.
August 16, 2025
Unprompted review
Reply from UMAGE
Hi Andrew.
Thank you so much for your kind words!
We’re delighted to hear that your order arrived quickly and that you’re enjoying your new UMAGE product.
Knowing that you value both the quality and the experience of shopping with us truly makes our day.
If you ever need assistance or inspiration for your next piece, we’re always here to help.
We look forward to welcoming you back soon!
Best regards,
Camilla // UMAGE
Great experience
Great experience, I received a beautiful Heart'n Soul console in just a few days. accurately packaged easy to assemble and high quality design and materials. Excellent. I definitely reccommend buying from Umage!
July 21, 2025
Unprompted review
Reply from UMAGE
Hello Paola,
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your Heart’n Soul console and that everything from delivery to assembly met your expectations. We truly appreciate your recommendation and hope you’ll enjoy your console for many years to come.
Kind regards,
Camilla // UMAGE
Great experience and great product
Fantastic shopping experience. Fantastic website. I received the package just in a few days. Packaging was one of the best part, safe and effective. Asteria lamp is elegant and beautiful so thank you for the great experience
June 19, 2025
Unprompted review
Reply from UMAGE
Hi Rita,
Thank you so much for your kind words! We're thrilled to hear that you love your Asteria lamp and had a smooth, delightful unboxing experience. We believe the packaging should feel just as special as the product itself.
Your feedback means the world to us!
Warm regards,
Camilla
Non existent Customer support!
Customer support in this company does not work at all. sent an enquiry regarding online purchase I wanted to make, it took 4,5days to get an answer and wrong one, on top of it, resulting in me ordering wrong item. Tried to stop delivery, requested that my order is changed, complained regarding the order...for all of these, I never got the response at all. my order didn't arrive yet.
June 4, 2025
Unprompted review
Reply from UMAGE
Dear Biljana,
We are truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
To help resolve this as quickly as possible, please reach out to us via the chat on our website and include your order number. I will personally make sure that it's handled promptly.
We appreciate your patience and hope to make things right.
Best regards,
Camilla // UMAGE
Still waiting for my order, no answers
My order dit not arrive after two and a half weeks waiting time without any explanation. Two written requests to customer service remain unanswered. The link in the order confirmation e-mail is not working. This is unpleasant.
June 12, 2025
Unprompted review
Reply from UMAGE
Dear Alexei,
I'm really sorry to hear about your experience — waiting this long without any update or response is absolutely not acceptable, and I apologize sincerely for the frustration this has caused.
To get this resolved as quickly as possible, please reach out to us through the chat on our website and share your order number. I’ll personally take care of your case and ensure you get the assistance you need without further delay.
Thank you for bringing this to our attention — we truly want to make it right.
Best regards,
Camilla // UMAGE
I never received my lamp
I never received my lamp, customer service is not reachable. I can only say DO NOT order anything. I just want my money back. I now have to escalate this via PayPal, can’t believe on top of the money spend, I have to waste all this time trying to sort this out. Mayor disappointment.
May 16, 2025
Unprompted review
Reply from UMAGE
Hi IE,
I'm truly sorry to hear that you never received your lamp – and even more so that you’ve had trouble reaching us. That’s absolutely not the experience we want for anyone.
Please reach out to us directly via the chat on our website with your order no. – I’ll personally make sure your case is handled immediately. Whether it's a refund or locating your order, we’ll sort it out without delay.
You shouldn't have to waste time chasing support, and I completely understand how disappointing this situation is. Thank you for your patience, and again – I’m very sorry for all the inconvenience caused.
Looking forward to resolving this for you as quickly as possible.
Regards, Camilla
Great pendant lamp L size white color
Great pendant lamp L size white color, very nice package. Packed with care and love, attention to every detail. This is not just a lamp, but a true experience with all senses engaged. Thank you, Umage!
May 16, 2025
Unprompted review
Reply from UMAGE
Hi Alina,
Thank you so much for your kind words!
We’re truly delighted to hear how much you appreciated not only the design of your pendant lamp but also the unboxing experience. Your feedback means a lot to us.
Thank you for choosing UMAGE. We hope your new lamp brings both light and joy to your space for many years to come.
Regards, Camilla
Love the products
Love the products, great service! The delivery was faster than I expected, and in very good condition.
May 9, 2025
Unprompted review
Reply from UMAGE
Hi there,
Thank you for your lovely review!
We’re so pleased to hear that you love the products and that your delivery arrived quickly and in perfect condition. Providing a smooth and satisfying experience from order to delivery is something we truly care about, so your feedback means a lot to us.
We hope you’ll enjoy your UMAGE products for a long time to come — and we're always here if you need anything.
Regards, Camilla
Fast, good, good price
Fast, good and reasonable price-quality ratio. Five stars!
May 7, 2025
Unprompted review
Reply from UMAGE
Hi Ramon,
Thank you very much for your review!
We’re happy to hear that you were satisfied with the speed, quality, and pricing of your purchase. Your feedback means a lot to us, and we're glad you had a positive experience with UMAGE.
If there’s anything we can do to earn that fifth star next time, don’t hesitate to let us know — we’re always looking to improve.
Regards, Camilla
Great service and great products
Great service and great products! I bought the Carmina and Conia. Carmina on a tripod and Conia (mini) to hang as a bedside lamp. Products arrived in under 4 days, assembly was quick and the end result is awesome!
May 9, 2025
Unprompted review
Reply from UMAGE
Hi Peter,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you're happy with both the Carmina and Conia lamps, and that everything from delivery to assembly went smoothly. It’s great to know they’ve found a good place in your home — we hope you’ll enjoy them for many years to come.
If you ever need assistance or have any questions, we’re always here to help.
Regards, Camilla
Exemplary response to lost spare parts
I ordered two sets of new reeds for our Silvia lamps. When the package arrived at the GLS shop, it had been OPENED en route and one of the sets was missing. The GLS shop and GLS customer service denied any responsibility or support (typical GLS), so I contacted Umage => I was promised an immediate replacement for the lost set, and it arrived a few days later. Very decent response from Umage support.
April 26, 2025
Unprompted review
Reply from UMAGE
Hi.
Thank you so much for your kind review.
We’re truly sorry to hear about the issue with your package during delivery, but we’re very glad we could help resolve the situation quickly for you. We always strive to provide reliable and responsive support, especially when things go wrong — and it’s great to hear that you were satisfied with the way our team handled it.
If you ever need assistance again, please don’t hesitate to reach out.
Regards, Camilla
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