I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing p... See more
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Review summary
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Quick service and the break action Ruger Mark 4 pellet pistol is nice. I am finally getting the trigger loosened up but with the new pellets it is very accurate. I bought it for fun while my right arm... See more
Company replied
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long... See more
Company replied
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA... See more
Company replied
Company details
About Umarex USA, Inc
Written by the company
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Contact info
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, United States
- 4796464210
- service@umarexusa.com
- umarexusa.com
4.2
Great
4K reviews
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I never received my package I am very…
I never received my package I am very disappointed I would like for it to be shipped or or something to compensate my time that I been waiting yo receive my package
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always the best customer service
Always the best customer service. Never wait for a response. They truly want to help and guide you through any issues.
August 7, 2026
Reply from Umarex USA, Inc
Wow! Thank you for choosing Umarex and reaching out to us. Happy shooting
Loved the product but the first time…
Loved the product but the first time putting in a. Air tank the screw got stripped along with the thing that is supposed to be twisted
August 7, 2026
product delivery and service
August 7, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex! Happy shooting.
The value of what you pay for is veryy…
The value of what you pay for is veryy good and its quick shipping and quality products
August 6, 2026
Delivery was faster than expected.
August 3, 2026
Quick delivery
August 5, 2026
Ordered gun legends m1A1 1.77 round…
Ordered gun legends m1A1 1.77 round mag, shipped then realized that you sent wrong item, and was returned to you, no email no notification,I had to call many times, finally got my refund 299.99, and your customer service agent , said employees noticed warehouse.looking for reason said sold out and count be 4 to 5 weeks before New shipment,I believe your company is too big,the right hand doesn't know what the left hand is doing,is this product ever available,I think not, please notify when back in stock, thanks for your attention
August 5, 2026
Reply from Umarex USA, Inc
We have temporarily placed this product on a fulfillment hold while we address an internal matter. A small number of orders were inadvertently released for shipment before the hold was fully implemented, and those shipments are being returned to us.
We apologize for the inconvenience and will provide an update as soon as the product is available for shipment.
Reply from Umarex USA, Inc
Thank you for choosing Umarex! We sincerely appreciate your business.
Umarex Air Bow
Actually developing the arrow guns for the disabled and the youth. Making it big enough to shoot big game with keeping the prices affordable
August 5, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our air archery products. Happy hunting!
Happy with my purchase.
August 3, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business. Happy shooting!
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business. Happy shooting.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
It did take longer than I had expected…
It did take longer than I had expected for the shipping on this product.
May 9, 2026
Gun is not working
Gun is not working. Pellets get jammed in the firing mechanisim. One or two shots work and thats it. I have tried both cartridges and two different type of pellets.
July 17, 2026
Reply from Umarex USA, Inc
I sounds like you are double feeding the action as a result of not fully seating the magazine (slight misalignment) which will lead to a charging stoke that doesn't feel smooth. When the lever is pulled back again, the magazine rotates and forces another pellet in front of the probe. One way to prevent this is, if you feel undo resistance to the charging stroke, pull the lever back and remove the magazine. Then the rifle can be put back into battery and shot. Reinstall the magazine to shoot the remainder of the pellets in the magazine. Make sure the magazine is properly seated in the breech before closing the lever action.
Spare magazine for mp40 not reliable. …
Bought a second magazine for my mp40 air gun. It does not drop freely from the magazine well like the original that came with the gun. Also the spring inside is not pushing the bb’s like the original and many malfunctions occur.
On the positive side the company shipped the magazine fast and the air gun is fun to shoot,
July 30, 2026
My order was delivered in a very timely…
My order was delivered in a very timely manner undamaged.
August 1, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex!
GREAT CUSTOMER SERVICE
July 27, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and reaching out to our service department! Happy shooting.
Reply from Umarex USA, Inc
Thank you for choosing Umarex! Happy shooting.
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