Unagi Scooters Reviews 

I have been writing emails from a month and no one responds to them now. And the chat option on the website is really bad as there is no live agent and chatbot isn't good enough to provide such resolutions. If such services persist I'll be obligated to take a legal action.

Only had scooter for a few days. Stopped working while riding, I think the handle bar does disconnected from the shaft cord. Also the charger is faulty and broken, won’t charge. Sent 2 emails. No one has responded to me from Unagi.

Been trying to contact Unagi for a replacement battery but there's no way to contact them ☹️

Scooter took longer then expected but performance speaks volume

Terrible company. Their app doesn't work, and there is no one to speak to. They dont reply.
The scooter itself malfunctions. I really would not recommend
Update:
Though unagi was expeditious to respond to my trustpilot post, they have not responded to my multiple emails.
Don't take their post as good customer service. It's just them quickly trying to put out a fire

Scooters are not well built. They tend to only last 300-500 miles until things really start to break apart.

The speed used to go 20mph when unlocked but after the recent firmware update. It's stuck 16 at most and auto brakes when you go down hill to keep it under 16mph.

I do not recommend buying it refurbished either.

Considering the price range of the scooters. I would expect greater quality. The scooter I use from Unagi is the Voyager (the successor to Model One)

It costs me $84/monthly
$10 more because I opted for using brand new scooter.
And $5 for theft insurance.

Customer service is very tedious and slow. It's all AI based. No more phone calls. The only way to reach a customer service representative is through email.

And even that's not easy to find their information. The customer service is also not really good. They closed a ticket of mine without fully answering a question about the firmware I had about them.

The cost to buy a Model One Voyager is $1490.

Honestly not worth it.

There are plenty of scooters with similar to better features that I've found and am going to switch to. For a fraction of the price. I've seen scooter around $500 out perform this one.

The tires are pnuematic? So are many other scooters.

This scooter doesn't have any shock absorbers so you feel all of the road and it's not good for non smooth roads. The only decent thing is the 1000W power and acceleration. But even that's pretty mid, especially for the pride range. plus all that acceleration only to get limited to 16mph. Ok.

The horn is pretty trash too. It's so quiet and weak. In the span of my subscription time so far. Which is about 2 years. I've received about 7 scooters. One replacement arrived dead on arrival. And some one fell apart while using it around the 500mi mark

Another only lasted 300 ish miles and the breaks started giving out.

And the last one I'm replacing because the handle bar and the base board junction became loose and causes the wheel to be unaligned, making it dangerous to operate. (it's been 5 days since I opened a ticket for a replacement via email. Still no update. No tracking# and the status on the replacement is still unshipped. )

I strongly do not recommend this company and I would never buy these scooters brand new.

It’s a no for me. I got the 80dollar scooter for the upgrade. I didn’t read the fine print, found out the scooter is 20KM and not Mph. So it’s slower than your average biker. Also I hit a small bump and the thing is t turning on. Writhing 3-4 days of riding it. Not worth it.

I like how it rides

I finally received my new Unagi Voyager Scooter app via email, and rode it my for the first time yesterday after impatiently waiting for a while to receive it The app works well, the Scooter nice. The handle bars are a little wobbly, and very short in height (measures to my stomach), but I can still enjoying it. And I am still having trouble figuring out how to change the speed modes.

So I signed up to rent a unagi voyager. But it's been almost a week and still no shipment. But if I want it faster coz they're low on refurbished ones I have to order a brand new one. So I did but the problem was I ordered a latte on refurbished one. So I thought it's gonna carry that order out. Nope I received a mist green one. So complained and c/s will be sending me a brand new latte and send my mist green back. Now tell me is that good customer service or what?

This company, Unagi, asks for a review and to refer them to my friends… to spread the word… I’m a college student and I am a part of a community where word gets around. Unfortunately for Unagi, I’ve had nothing but negative feedback about them… each month the company gives me a credit due too many inconveniences —like for 1) when I got my scooter the battery was faulty, causing me to be stranded and lugging around a heavy scooter. 2) Firmware update causing the e-scooter functions to not work as Unagi has promised and advertises. 3) Customer service is just not there. I’ve reach out many times to Ungai in regard to this issue with the scooters function and they seem to not want to communicate or be transparent about issues.

This company advertises that this scooter will make your life easier by efficient transportation so you won’t have to worry. However, since I’ve had this scooter, I can say, my life has been more inconvenienced and I find myself worrying more. If this company isn’t able to be honest, transparent, and uphold what they advise and promise, then they need to go or do better!!

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October 4th, 2024

They have fixed this issue with the scooter speed... BUT still doesn't excuse their lake of communication and transparency. There is no other company like Unagi when it comes to the quality and efficiency, that's why it made me upset when they were falling back on their promise... however, today they are writing their wrongs, and I look forward to the promise set forth as this commenter has stated. Thank you!

Horrible horrible horrible company - they purposely misrepresented themselves to sell and rent scooters ,.. they out out a firmware update that literally blocked the ability to go full speed . It took the speed from 20mph to 15mph. They still promote a 20mph speed it now that is a lie . Many many angry customers And the only reply is that they “are working on it “- it’s been over 3 weeks now and zero resolution- I believe it was their intention to do this on purpose and now they are stringing people along. No customer service phone number to call. No phone number at all,.. Al you can do is send an email in which they never reply ,.. stay far far away from this company and DO NOT pay them a single dollar until they fix this issue- I also recommend if you are renting a scooter from them currently , to block your credit card from allowing any more monthly charges to take place until this is fixed.

This Scooter is amazing I never thought it would be as durable and easy to ride gives you options for speed and levels of beginner and advanced it's got great lighting at night it's definitely the best scooter I have ever ridden

Love my e-scooter! I haven’t had any issues with my scooter thus far. It’s made commuting to work super fun and convenient. I take my scooter into the office, so I don’t need to worry about locking it outside.

Good service and repair but did not honor summer promotion reduction in rental rate that was granted by their support personnel

My charger was bad out of the box and took three weeks to arrive. The deposit so dropped 30$ in the last
Week.

So the box was destroyed when it came to me but came in time as said, the scooters pretty good only complaint is the battery kinda sucks

sent me the wrong color scooter and scooter doesn’t charge email customer service and still haven’t gotten a response after a week

We recently received a scooter, refurbished that will not charge, nor will it pair to Bluetooth. We have tried to contact the company but there is no phone number, nor does the chat feature help but is a continuous loop. I’m now paying for a scooter that my son can’t even use because it only came with half a charge and you can’t charge it. Also it will not pair to the app. It’s beyond frustrating because there isn’t even an email feature…so what do I do?

DON'T RENT DON'T RENT DON'T RENT
Its a pretty decent scooter, but customer service do not exist. They don't have a phone number no more, they closed their only store in Manhattan and good luck chasing someone over email ( If you can fine their email on the website) and getting an answer every 2-3 days. So disappointed. I have had my scooter for 4 years now and customer service was the company's strength. So sad and pathetic what they have reached too.