Unagi Scooters Reviews 

Unagi says they will ship the order in one week. It took more than 18 days when i received my scooter.

Multiple issues with the initial shipping; There is no customer service phone number and responses to email are slow; the scooter that finally arrived was defective, which created further hassle dealing with their limited customer service.

This is my first tike trying bonuses it and the throttle does not work.

The scooter did not turn on due to some faulty issue. It left me in a bad situation. The support did mot respond to me in time. Then they did not reimburse me for the uber to take me back home. Terrible customer support and even worse product

I have had the unagi scooter for two months now an I must say the scooter performs very well the tires or built to handle bumpy road also performs well going up a hill especially when you're using dual motor mode the scooter has good brakes good motor very fast scooter I road this baby 45 minutes from my job to my house at first when I oder the unagi model 1 Voyager it took some time for me to get the scooter almost like a month an by that it was almost time for me to pay my subscription again I call unagi an told them about the situation and they kind of gave me like a discount I didn't pay that much my subscription is $79 a month and they only charge me $25 for that mouth being that I had to wait a mouth and all for the scooter but this is a very good scooter I recommend

Scooter is already used. When I do unboxing, I see some Dents and damage. Moreover, acceleration and breaks are not working properly

Took over a month to get a scooter. I even ordered the older one because it has faster shipping. Two weeks waiting I was sent the wrong tracking code and waited for a package that was delivered to a different state instead. And waited another two weeks for a scooter to arrive that I was annoyed to have and not in the mood to continue services with.

I was sold a 'Model One Classic' scooter that apparently no longer syncs to the mobile app, which defeats the entire purpose of the product... It's useless without the app AND YET Unagi tactfully chose to not disclose this via their online shop when customers are browsing. Wtf? Then the CSR who replied to my email stating that the scooter wouldn't connect to the app had the indecency to inform me of the fact the product does not work, but didn't offer to process a return, a replacement scooter, or any alternative at that. Echo chamber of nonsense, how are these cons still in business???

The delivery of the Voyager took 2+ weeks and while it was delivered with 100% battery, the estimated miles or range with the current charge was only 13 miles as opposed to their advertised 25. Customer support was contacted and it is now been more than two weeks waiting on a replacement which has yet to arrive. It is not convenient by any sense of the definition. Subscription was canceled prior to even receiving the replacement because of the hassle. This experience has been while the product in concept seems amazing. The lack of delivery on that concept is anti-climatic.

Besides the charger now working, the scooter and app were very easy to use. I was surprised at how much I felt the bumps while riding - not as smooth as expected. However, the overall experience with customer service and using the scooter has been very positive.

It was stressful that the return period was included in the rental period.

Scooter is flimsy and the battery dies fast. I don't like the solid wheels I can feel every bump and Crack. Can fall easily.

One month later ….. scooter I ordered still hasn’t arrived. They sent me a lime green scooter when I ordered a black one. Would’ve been great to ride the green one while i waited for my actual scooter to arrive but nope - it was registered to someone else and numerous emails to unagi went unaddressed until I was simply told to wait for the new one. I live in a tiny NYC apartment so having a giant unrideable vehicle taking up space in my apartment was …. Frustrating to say the least. All the while I was bombarded with unagi promotion texts for one month free, a shitty referral credit for referring a friend - absolutely zero filter for this shameful soliciting. I’m sure the Customer Experience folks have relayed concerns around this type of promotion only to be told to keep blasting and churning these suckers out no matter the cost or rates of attrition. I need a back up mode of transport in case my van moof dies or runs out of battery so will patiently await the arrival of the scooter I ordered- scheduled to be delivered tomorrow. A full month after I put an order in. Thumbs down

The best just needed 👌 I light suspension

Shipping was slow but customer service responded quickly and made it right. My scooter arrived a be little beat up (which I didn’t expect) but runs fine. All in all I’m happy with the rental and am getting a lot of use out of it.

It took a long time to receive the scooter, even though my money was taken out of my account right away. It was hard to communicate with Unagi, a response took days to receive !

I order the one voyager.the scooter that I got is with 15 mph speed,unable to unlock the 20mph either manual or through the application.12 mi range at fully charged buttery.

good so far! Thanks for the quick reply with my questions today.-JP

I've had a wonderful time with the scooter in my first 60 miles on the SF North Beach hills! My only issue is that the color I got was the wrong one. I ordered 'Cobalt' and received 'Latte', but it reminds me of Vegeta's Saiyan armor, so it's alright.

I'm sorry... No, I am MAD!! I rented a used Unagi Scooter and had it for well over a year. I rode it all year round, and used it as my ONLY means of transportation. But before that year was out, I told my sister to inform her son about the sale that you were having. I think it was for $300 a used e250, with a carrying case. My sister asked me did I wanted one for Christmas, even though I was renting one. I said Sure. So then I had two e-scooters. I let a so-called friend borrow the one my sister purchased for me for Christmas. he skipped town.

The one I was renting had sounds of stress. I informed Unagi, and without hesitation, a mailing label was emailed to me for shipping. ...and they sent another scooter out to me. It was perfect... When the replacement was delivered, FedEx also took the one I was sending back. But I messed up, I canceled my subscription because I wanted something more...inflated tires and suspension.

The Unagi scooter I had, The Model One, e500, HAS DUAL MOTORS!! The one I have now, not theirs, has a single motor. Unagi e500 zooms uphill with NO problems. The one I have now...MIGHT get up that same hill. Wait, no, it doesn't.

I'm going to wait and see if they place the e500, Model One on sale, or when I finish paying off the one I have now, this other maker's scooter.. I will then purchase the newest Unagi Scooter they have.