Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience
Company replied
The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily.... See more
The long and short of it is that it took almost a month to arrive and the date kept being bumped back, so I had to wait home for it 3 separate occasions. This was meant to be a replacement for m... See more
Company details
Written by the company
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Contact info
1040 22nd Ave, 94606, Oakland, United States
- help@unagiscooters.com
- unagiscooters.com
2.9
Average
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 month
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First Class All The way!
They are the best First class all the way.I was more than happy and cant wait to see what’s in the future for them. They are the Porsche of scooters. Thank you we love u!
September 7, 2024
Unprompted review
Reply from Unagi Scooters
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the Unagi experience and appreciate the high praise. We’re committed to redefining the scooter experience and can’t wait to show you what we have in store for the future. Thanks for being a part of the journey!
I had a great experience with Unagi support
I had a great experience with Unagi support; It was as easy to send an email explaining my issue and confirming some information and "Done". The team solved my problem in a two-email conversation: fantastic experience and easy access to the team.
September 23, 2024
Unprompted review
Reply from Unagi Scooters
We’re so glad to hear about your positive experience with our support team! Our goal is to make your Unagi experience seamless, and we’re thrilled we could resolve everything efficiently. Thank you for sharing!
Unagi Scooter is easy to maneuver and…
Unagi Scooter is easy to maneuver and stylish. It is quite stable even on a bumpy road. The stand is well designed to allow convenient parking.
October 1, 2024
Unprompted review
Reply from Unagi Scooters
Thanks for sharing! We’re thrilled you’re loving the sleek design and stability of your Unagi scooter—even on those bumpier roads. Enjoy the ride! 🛴✨
Unagi's customer service is…
Unagi's customer service is outstanding. When I have problems with my scooter, they directly work to get a replacement or get the problem fixed. I would highly recommend the Unagi experience.
October 28, 2024
Unprompted review
Reply from Unagi Scooters
Thanks so much for the kind words! We’re here to make sure your experience is smooth and enjoyable from start to finish. Ride on, and don’t hesitate to reach out if you ever need anything! 🚀✨
I have tried many scooters for the past…
I have tried many scooters for the past two years but when i tried my friends Unagi Scooter for a week, i realised this was the one i was looking for so i bought one. The style is quite decent and classy and of course the charge is amazing too.
October 28, 2024
Unprompted review
Reply from Unagi Scooters
It’s awesome to hear Unagi was the one! Thanks for sharing your journey to find the perfect ride. With that style, class, and battery life, we’re thrilled to welcome you to the Unagi community! Ride on 🚀
Since I have the services of UNAGI I…
Since I have the services of UNAGI I have very good experiences with them m, they always respond to all debts and take all the necessary measures so that their customers are pleased. Shipments, changes and any management with the brand is of excellent quality. I really appreciate your services and I hope to remain your customer for a long time.
September 2, 2024
Unprompted review
Reply from Unagi Scooters
Thank you so much for sharing your experience! We’re thrilled to know you’ve enjoyed exceptional service with Unagi and appreciate your loyalty. Our goal is always to go above and beyond for our riders. Here’s to many more smooth rides ahead! 🛴✨
Absolutely love this scooter
Absolutely love this scooter. Up to 21mph, airless wheels, and the lease/rental plan means I never have to worry about repairs or theft. Folds down and fits easily in any apartment. I swapped once and they make it very easy.
October 28, 2024
Unprompted review
Reply from Unagi Scooters
Thank you for the awesome feedback! It sounds like you’re getting the most out of your Unagi experience—from the speed and hassle-free maintenance to the convenience of our rental plan and easy swaps. We love hearing how it fits right into your lifestyle! 🚀🛴
My experience with Unagi was very positive
My experience with Unagi was very positive. Once I reached a customer service representative, they were exceptionally helpful and professional. They listened carefully to my issue and walked me through the solution step by step. The customer service representative demonstrated great product knowledge and resolved my problem efficiently. While faster initial response times would be welcome, the quality of service I received made up for the wait!
October 8, 2024
Unprompted review
Reply from Unagi Scooters
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to provide you with helpful, professional support and that their expertise made a difference. We’re always working to improve our response times, and your feedback helps us get there. Thanks again for being a part of the Unagi community! 🛴✨
Good Support
Timely support from Elisa on how to unlock the top speed.
September 10, 2024
Unprompted review
Reply from Unagi Scooters
Glad Elisa could help you out with unlocking that top speed! Enjoy the ride at its full potential. 🚀
Awesome experience with Unagi Scooters
I really enjoy Unagi Scooters I am have been an all access member for a year and some change. I started out with the old model. Used for a while, really enjoyed and then upgraded on a special Unagi had. The Voyager is awesome. It's sturdy and durable. I have logged over 500 miles (and counting) on the same scooter, no issues either technical or mechanical related. Customer support was so helpful and non judgemental when I had an issue with payment and they were able to work with me, and even sent me a follow up email thanking me for payment and for continuing my subscription. It really made me feel good. This scooter has saved me from getting from point A to point B given I don't have a car. I even got my daughter one now too and we enjoy rides together. Thanks Unagi scooters team!
October 28, 2024
Unprompted review
Reply from Unagi Scooters
It’s fantastic to hear about your experience as a long-time All-Access member! We’re so glad that your Voyager has been a reliable companion for over 500 miles and that our customer support team could be there when you needed them. Hearing that you and your daughter now ride together is truly rewarding for us, too! Thanks for being a part of the Unagi family and trusting us to keep you moving. 🙌
Customer service has been helpful with…
Customer service has been helpful with any billing issues. The scooter has a great range and works pretty well. Right now the software update has limited the speed which is supposed to be resolved but haven’t heard anything yet. I hope they fix it soon. Overall a decent buy for what you spend, though the speed thing needs resolved and I think the price should really be around 60 total a month.
October 28, 2024
Unprompted review
Reply from Unagi Scooters
We’re glad to hear that customer service has been able to assist with billing issues and that you’re enjoying the range and overall performance of your scooter! Regarding the speed update, we’re actively working on a fix and will provide updates as soon as we have them. Your feedback on the subscription cost is appreciated as we continually look to make Unagi accessible for everyone. Thanks for sharing your thoughts and for being part of the Unagi community!
The unag support team is very efficient…
The unag support team is very efficient in responding 2 my questions and were able to resolve my situation quickly and efficiently. Great Job from Unagi!!!!!
October 7, 2024
Unprompted review
Reply from Unagi Scooters
Thanks so much for the kind words! We’re thrilled to hear that our support team could help resolve everything quickly for you. We’re here whenever you need us, and we’re proud to have you in the Unagi family! 🚀
I ordered from Unagi a few weeks ago
I ordered from Unagi a few weeks ago. Unagi’s Customer Support Team contacted me shortly after and informed me my desired color was out of stock and I could wait a week until it came back into stock or I could select Gray since it was in stock and ready to be shipped out. They also back-credited my account until I received the scooter from FedEx. They are an awesome asset to me. Thanks Unagi.
October 28, 2024
Unprompted review
Reply from Unagi Scooters
We’re so glad to hear about your positive experience! Our Customer Support Team is dedicated to keeping you informed and making sure you get the scooter you want. Thank you for your understanding and for being part of the Unagi community! If you have any more questions or need assistance, feel free to reach out. Enjoy your ride! ✨
It’s is the best backup if it’s…
It’s is the best backup if it’s emergency etc and I love it ever since.
May 28, 2024
Unprompted review
Reply from Unagi Scooters
We’re so glad to hear that you love your Unagi scooter! It’s fantastic to know it’s been a reliable backup for you in emergencies. Having a dependable mode of transport makes all the difference. If you have any tips or experiences to share, we’d love to hear them! Keep enjoying the ride!
Prompt Service and Resolution.
I had reached out for a replacement due to a rare mechanical issue. My scooter was promptly replaced and I was also issued a coupon for the inconvenience cause. The whole process was swift and I never had to follow up. The agent follo
August 28, 2024
Unprompted review
Reply from Unagi Scooters
Thank you for sharing your experience! We’re thrilled to hear that our team handled your replacement promptly and that you received a coupon for the inconvenience. It’s our goal to make sure our customers feel supported and taken care of, and it sounds like we succeeded! If you need anything else or have further questions, don’t hesitate to reach out. Happy riding! 🌟🛴
I recently purchased an Unagi scooter…
I recently purchased an Unagi scooter after having rented one a few years ago and having a fantastic experience with it. Since then, I’ve been waiting for a price drop, and as soon as it happened, I didn’t hesitate to buy it. The scooter's quality and performance have been just as impressive as I remembered. Additionally, Unagi's customer service has been excellent—they respond promptly and are very helpful. Overall, I’m thrilled with both the product and the service.
September 10, 2024
Unprompted review
Reply from Unagi Scooters
We’re so happy to hear about your fantastic experience with your Unagi scooter! 🎉 It’s great to know that the quality and performance lived up to your expectations after your rental experience. We pride ourselves on our customer service, so it’s wonderful to hear that our team has been responsive and helpful. Thank you for choosing Unagi again, and enjoy every ride! If you have any tips or experiences to share, we’d love to hear them! 🛴✨
Solid and sturdy scooter
I have been using Unagi scooter for my commute to work for last 3-4 months and have been quite happy with the performance. Unagi team is very responsive with the single issue I faced during my usage and issue me a replacement scooter free of cost. Scooter is solid sturdy and easy to carry from one place to another. Would definitely recommend it.
October 28, 2024
Unprompted review
Reply from Unagi Scooters
We’re thrilled to hear that your Unagi scooter has been a great addition to your daily commute! 🚀 It’s fantastic to know that our team was able to assist you promptly with the replacement and that you’re enjoying the scooter’s sturdy design and portability. Thank you for recommending us! Your satisfaction means everything to us. If you have any tips or experiences to share, feel free to let us know! Happy riding! 🛴✨
Customer service review
I've recently had some health and financial problems, so I had to return one of my scooters. Unagi was quick too reply to my email and they solved any problems I had. The biggest one being canceling the correct subscription. I've never had problems with Unagi so far. Except it was hard finding the phone number for service, the email was responded to by the time I found it.
October 24, 2024
Unprompted review
Reply from Unagi Scooters
We’re sorry to hear about your health and financial challenges, but we’re glad to know that our team was able to assist you quickly with your subscription cancellation. Your positive experience means a lot to us, and we appreciate your feedback about the phone service. We’re continually working to improve our support options, so thank you for sharing! If you need anything else in the future, please don’t hesitate to reach out. Wishing you all the best! 🛴❤️
Overall pretty good!
Overall grate support kinda hard to get ahold of Tho just make sure you submit a ticket and you can get a real person pretty quick. Could not unlock the full speed of the scooter but they where quick the help me resolve the issue even sent me a replacement it a quick and timely manner. I would recommend them for sure if you need cheap transportation or a way to get around for sure can’t beat it .
October 28, 2024
Unprompted review
Reply from Unagi Scooters
Thank you for sharing your experience! We’re thrilled to hear that you found our support team helpful and responsive, even if it took a bit of time to get in touch. It’s great that we could assist you in unlocking the full speed of your scooter and provide a replacement promptly. Your recommendation means a lot to us, and we’re here to help with any transportation needs you may have in the future! 🛴✨
I have been using Unagi for a while to…
I have been using Unagi for a while to get to bus stop and home and it has been very convinient and easy helpful for my commute. The customer service is also really great, when i had issues with my scooter they sent the replacement very fast and also easy to send back the problem one.
October 7, 2024
Unprompted review
Reply from Unagi Scooters
Thank you for sharing your positive experience! We’re so glad to hear that Unagi has made your commute more convenient and that our customer service was able to assist you quickly with your scooter issues. It’s great to know that the replacement process was easy for you as well. If you need any further assistance or have questions in the future, feel free to reach out! 🛴💚
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