Underlay4u Reviews 38

TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

First class service,excellent help and advice with choice of carpets, underlay and door plates, all of my emails were answered straight away with answers to all questions. Extra samples sent out on... See more

Company replied

Rated 1 out of 5 stars

I arranged for 7 roll to be delivered in a Friday, in preparation for our carpet fitter who was coming in Sunday. Waited in all day and didn’t hear anything. When I checked later that night, tracking... See more

Rated 5 out of 5 stars

Thanks for the recent shopping experience, very quick delivery, items exactly as described, if i was to reccomend anything to improve your service it would be to suggest stronger end caps for... See more

Company replied

Rated 1 out of 5 stars

Trying to ring you and you never pick up the phone. I need a refund and you are not replying to emails or picking up the phone

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2.7

Poor

TrustScore 2.5 out of 5

38 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Very good

Very good prompt service, competively priced.

March 29, 2012
Unprompted review
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Reply from Underlay4u

Thank you for your comments

Rated 5 out of 5 stars

underlay wonderful

It was good to be able to pick a day for delivery. Everything arrived without any hiccups and carpet fitter thought the underlay was one of the best.

March 29, 2012
Unprompted review
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Reply from Underlay4u

Thank you for your comments

Rated 5 out of 5 stars

Brilliant fast delivery

Would not hesitate to use them again as they offer a quick delivery and value for money on quality underlay.

March 29, 2012
Unprompted review
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Reply from Underlay4u

Thank you for your comments

Rated 5 out of 5 stars

Fantastic value.

5*! Fast delivery, A1 standard underlay
at affordable prices.

March 29, 2012
Unprompted review
Underlay4u logo

Reply from Underlay4u

Thank you for your comments

Rated 4 out of 5 stars

Fast turnaround and excellent quality for money.

I was concerned as after I had placed my order some people in the carpet business had said companies such as this receive the rejected products produced by the manufacturer and therfore the quality is not as high as that purchased from stores.

However,the fitter who fitted the carpet was impressed with the quality and was even considering order product for himself. The gripper was also good quality.

Only issue was that the delivery company gave no indication for the time of day they were to arrive. Perhaps a 4hour window would have been useful like you get with other suppliers.

March 29, 2012
Unprompted review
Underlay4u logo

Reply from Underlay4u

Thank you for your comments, we are reviewing this issue with the carrier.

Rated 3 out of 5 stars

excellent product, good price, expensive rubbish delivery

the products are great, the price is competitive but the delivery is too expensive and the carrier is of the old fashioned type who are uncooperative and have no details of when the delivery will happen.
Having said that, the delivery driver was very nice and helpful

March 29, 2012
Unprompted review
Underlay4u logo

Reply from Underlay4u

Thank you for your comments, we are looking into this issue.

Rated 5 out of 5 stars

out standing

This is the second time I have used this company & the service has be excellence both times.

March 29, 2012
Unprompted review
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Reply from Underlay4u

Thank you for your comments

Rated 5 out of 5 stars

no problems - good product - great service

Ordered on line on Sunday, delivered to my door on Tuesday, great service, Will use them again when we start the rest of the rooms.

March 29, 2012
Unprompted review
Underlay4u logo

Reply from Underlay4u

Thank you for your comments

Rated 5 out of 5 stars

Simply efficient service

The underlay is now in place and is luxury underfoot,the despatch and delivery was efficient and on time. Perfect.

March 29, 2012
Unprompted review
Underlay4u logo

Reply from Underlay4u

Thank you for your comments

Rated 5 out of 5 stars

first class

found on google, had all the goods, placed order, told delivery date, delivered that day, well packed and correct

March 29, 2012
Unprompted review
Underlay4u logo

Reply from Underlay4u

Thank you for your comments

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