Our issue isn’t resolved yet, due to my mom’s illness have to change my parent’s flights. Yet I want to should out to Richie from customer experience team for replying and just being human in understa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Betty was incredible to work with. She guided me through every step, offered smarter options than the ones I picked, and genuinely cared about getting my trip right. When Lufthansa suddenly changed on... See more
Company replied
Got reasonably-priced tickets from this unknown Underpricer. Checked on airline website after buying and the itinerary was there. The booked flights happened and went well. Underpricer tried to sell... See more
Company replied
Great platform. Easy to reach humans. I had to cancel my flight, so I called to get info to see if I could just change it. When the change I wanted wasn't possible just due to flight availability, I n... See more
Company replied
Company details
Written by the company
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market. Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist. https://underpricer.com/
Contact info
United States
- underpricer.com
4.1
Great
386 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Compiment
The person I talked to put me in a great mood. He was pleasant and answered any questions I had
October 26, 2025
Unprompted review
Reply from UnderPricer
That’s great to hear, Leslie! Please don’t hesitate to reach out if you have any other questions or concerns. Safe travels!
Warm regards,
Underpricer
I bought the "cancel for any reason"…
I bought the "cancel for any reason" insurance with them and they honored it. Not only did they refund 80% of my ticket, but they helped me to get the reservations correct since two other travelers in our group were keeping their tickets. They spent a lot of time with me to get it right.
October 16, 2025
Unprompted review
Reply from UnderPricer
Thank you for this awesome review! We’re glad you opted for the Cancel for Any Reason coverage and that our team was able to address all your concerns. Please feel free to reach out if you need anything else ,we can’t wait to have you back!
Warm regards,
Underpricer
It was a simple straightforward…
It was a simple straightforward experience and I believe it was a significant savings.
October 1, 2025
Unprompted review
Reply from UnderPricer
Thank you for booking with us! It’s our pleasure to provide you with a smooth and hassle-free experience. Please don’t hesitate to reach out if you need any assistance. Safe skies!
Warm regards,
Underpricer
This company is an absolute scam
This company is an absolute scam. When you try to change your tickets, they invent outrageous extra fees on top of what the airline actually charges. They completely take advantage of customers and make up absurd amounts just to rip you off. Do yourself a favor and book directly with the airline — these people are dishonest, greedy, and have zero transparency
October 18, 2025
Unprompted review
Reply from UnderPricer
Updated response
Thank you for taking the time to share your thoughts with us. We truly appreciate all feedback, whether positive or negative, as it helps us assess and improve our services and processes.
We would love to address any concerns you may have. However, despite several attempts to communicate, we have not yet received a response from you. Please know that we remain available to assist you should you decide to reach out.
Warm regards,
Underpricer
Initial response
Thank you for reaching out to us. We appreciate the opportunity to investigate this matter further.
To proceed, could you please provide your valid booking details? Alternatively, you may share additional information by emailing us at claims@underpricer.com.We look forward to hearing from you.
Warm regards,
Underpricer
Customer Support staff
Customer Support staff - I dealt with Yasmin who was very professional, helpful and understanding when my travel plans had to be changed.
October 1, 2025
Unprompted review
Reply from UnderPricer
Thank you for your feedback! It was a pleasure serving you. We're here for you in case you need additional support. Safe skies!
Warm regards,
Underpricer
International Booking Fiasco
I booked a flight to Japan but I did not enter the names exactly as they appeared on our passports. I did not realize this was a problem until after the 24 hour cancel policy. However, when I ordered the tickets through Underpricer that was NOT made an issue. When I asked for their help their only reply was that I could correct the names if I rebooked the exact same flights and paid an extra $850 per person! So I fault Underpricer because their ordering system did not emphasize entering the names exactly as they appear on the passport. What a nightmare!!
August 28, 2025
Unprompted review
Reply from UnderPricer
Thank you for sharing your feedback, we truly appreciate it. Hearing from our customers gives us the opportunity to review situations carefully and continue improving our services. According to our records, you made an online reservation for two passengers and later contacted us regarding name corrections. Please note that each airline has specific policies tied to its tickets, and we are required to adhere to those rules.
Our service team is currently in touch with you to explore possible solutions. Thank you again for bringing this to our attention. We're committed to assisting you fully with this matter.
Warm regards,
Underpricer
Sarah and Gany were both very helpful
October 1, 2025
Unprompted review
Reply from UnderPricer
Thank you, Melissa! We're thrilled to hear that your experience with us was excellent and that you found our team helpful. If you have any questions or concerns, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Underpricer
Great customer service via WhatsApp
Great customer service via WhatsApp. Instant and helpful! Don't panic if there is a delay between "processing" email and "confirmation" email. It comes and in the meantime the (AI) support is excellent and immediate.
October 1, 2025
Unprompted review
Reply from UnderPricer
Wow! Thank you for the amazing review! We’re thrilled to hear you loved our service. Remember, we’re here for you 24/7!
Wishing you a fantastic trip!
Warm regards,
Underpricer
Reply from UnderPricer
Thank you for your kind words, Yongmei! It was our pleasure assisting you. Wishing you safe skies ahead!
Warm regards,
Underpricer
No customer service
No customer service. No care for customers. Flight schedule was changed by airline. Could not get them to move me to a different flight. Over a week of emails and chats with no one reaching out. To add insult to injury, I have to pay them to cancel the flight. Ended up costing me over $1000.
UPDATE: I understand that the airline has its own restrictions, but it took nearly a month of back and forth to get that explained and to come up with alternatives. The fact that you waited until the refund was asked for and initiated before replying speaks volumes.
September 18, 2025
Unprompted review
Reply from UnderPricer
Updated response
Thank you for sharing your feedback and providing the booking details. After a thorough review of your case, we found that your itinerary was affected by involuntary schedule changes or cancellations initiated by the airline. In such cases, an alternate flight in accordance with the carrier’s policy is typically offered to passengers at no additional cost.
Based on the booking history, two alternative options were offered to you. However, your request to add a layover is considered a re-routing, which falls outside standard policy. While we fully understand your preference, we reached out to the validating airline to request an exception. Unfortunately, rerouting is not permitted in this instance.
As requested, a full refund has been processed to the original form of payment used during the booking. We sincerely apologize for any inconvenience this may have caused. Please don’t hesitate to reach out if you need further assistance.
Initial response
Thank you for reaching out to us, Cam. We're truly sorry to hear about your experience, and we’d like to take this opportunity to address all your concerns. Could you please share your booking details with us? Alternatively, you may also send more information directly to claims@underpricer.com.
We look forward to hearing from you.
Warm regards,
Underpricer
Amazing service from experienced team…
Love this service from experienced team his name is Rupert! I got lucky after I spoke with 5 representatives, I was disappointed at the first beginning but after I tried again , finally Rupert helped to fix my issue!!!! Nowadays it’s hard to find a responsible and reliable person in customer service.
September 22, 2025
Unprompted review
Reply from UnderPricer
Thank you for this review, Brooklyn! We’re glad to hear that all your concerns were addressed. Please know that we’re available 24/7 in case you have any questions. Safe skies!
Warm regards,
Underpricer
The entire process was excellent!
The entire process was excellent, with no annoying emails promoting special offers or sales staff trying to sell additional services like other companies. This was my first time using your services, and I will definitely do so again in the near future.
September 10, 2025
Unprompted review
Reply from UnderPricer
Thank you for choosing and booking with us! If you have any questions or concerns, please feel free to reach out anytime. We can’t wait to have you back! Have a safe and wonderful trip!
Warm regards,
Underpricer
Mr Denhom Great customer service
Mr Denhom maybe wrong spelling of his name (?) is a consummate professional. He assisted me way beyond expectations. and he has excellent customer service, great attention to detail and extraordinary congeniality.
Without a doubt, he is the nicest, most helpful, diligent, and skill-full Underpricer customer service agent. I had many questions, I needed assistance on a variety of issues, and a plethora of tasks were all solved as a result of my luckily connecting on the phone today with Mr Denhom. He explained everything very carefully and clearly.
He showed great kindness and diligent duty. He solved my problem and called me about what to do.
In my opinion, I believe Mr Denhom should be promoted and use his knowledge & talent becoming a trainer of other Underpricer employees, in addition, his salary should be increased. Mr Denhom restored my faith in Underpricer as a company and as a customer, I look forward to enjoying Underpricer more and more someday in the future.
Please say thank you to Mr Mr Denhom for me, as I really, really appreciate him. In a word, Mr Denhom has aloha. (having aloha is the best human quality in Hawaii)
Mahalo nui loa (Hawaiian language meaning 'thank you very much'
Thank you; I really, really appreciate you.
You are ALOHA.
September 17, 2025
Unprompted review
Reply from UnderPricer
Wow! This is absolutely fantastic! We're so glad to hear that you truly appreciate what Denholm has done for you. Please know that you can always count on us!
Safe skies!
Warm regards,
Underpricer
We had very good experience with…
We had very good experience with Underpricer, agent called us before the trip to get us special meal and talked about any other requirements.
When had issues with return trip, we called and got answer right way from a real person, this is awesome.
September 12, 2025
Unprompted review
Reply from UnderPricer
Thank you for sharing this amazing experience with us! We're so glad to hear that everything went smoothly. It was truly a pleasure serving you!
Warm regards,
Underpricer
Customer service is superb
Customer service is superb, unlike any I have experienced before.
September 11, 2025
Unprompted review
Reply from UnderPricer
Thank you so much, Kelly, for this awesome feedback! It’s our pleasure to provide you with an exceptional customer experience.
If you need anything else, we’re just a chat, phone call, or email away!
Safe travels!
Warm regards,
Underpricer
Good service
I had a wonderful experience with the customer care representative name is Phineas -while booking my flight.he had patient, polite, and very professional, making the whole process smooth and stress-free. They also arranged wheelchair assistance for my dad ensuring that all my dad’s travel needs were taken care of with care and attention. I truly appreciate the excellent service and support.thank you so Phineas 🙏🏻
September 8, 2025
Unprompted review
Reply from UnderPricer
Wow! Thank you for leaving such an awesome review! We’re thrilled to hear that your booking experience with Phineas was wonderful and stress-free. Please know that you can always count on us!
Warm regards,
Underpricer
The best experience ever for business class tickets
The best experience I ever had purchasing business class tickets.
Excellent price, excellent Customer Service and
I’ll recommend them to anyone.
Thank you UNDERPRICER!
September 8, 2025
Unprompted review
Reply from UnderPricer
Wow, this is awesome! Thank you for booking with us,it’s our pleasure to provide you with great deals. We can’t wait to have you back!
Warm regards,
Underpricer
It was great!
September 6, 2025
Unprompted review
Reply from UnderPricer
Thank you for your rating, Irina! We’re so glad to hear that everything went great!
Warm regards,
Underpricer
All in all I’ve had pretty good…
All in all I’ve had pretty good experiences. While on my last trip, Underpricer was late in informing me of a change in my itinerary generated by an airline. I was notified by Kayak and I contacted Underpricer.
August 27, 2025
Unprompted review
Reply from UnderPricer
Hi there!
Thank you for sharing your experience. We're thrilled to hear that overall, you had an excellent trip!Please note that we’ve taken your feedback regarding the involuntary schedule change initiated by the carrier into account. Should you need anything or be looking to book a new trip, we’re always here to help.
Warm regards,
Underpricer
Excellent price and excellent customer…
Excellent price and excellent customer service.
They answered my emails and called me back
when I needed assistance with my seating.
I got my tickets confirmed by the airline in less than 2
days.
Thanks
Michelle C.
September 6, 2025
Unprompted review
Reply from UnderPricer
Thanks for this wonderful feedback! If you need any additional support, we’re just a chat, email, or phone call away. We can’t wait to welcome you back!
Warm regards,
Underpricer
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