Understandable Equity Release Ltd Reviews 

30
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Jason is a very pleasant and approachable person. He explained everything clearly and thoroughly and was always available to respond promptly to any queries we had. We would certainly recommend hi... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Jason and his company Understanable Equity Release. Like its name, Jason makes a complex process very understandable. He is a dedicated professional who is forever on hand w... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Jason for equity release because we were so impressed with his professionalism and competence first time round. Jason listens and then explains, in plain English, wh... See more

Company replied

Rated 4 out of 5 stars

We enjoyed meeting Jason, who conducted the business very efficiently. The reason for four stars is that we are still unsure whether we really need the product, however we have made a start.

Company replied

Company details

  1. Financial Consultant
  2. Mortgage Broker

Written by the company

We provide independent specialist advice to clients considering Equity Release with our advisers based around the whole of the country. Our preference is to visit you in your own home, preferably with other family members in attendance. Understandable has a very straightforward mission statement for our clients, adhered to everybody in the business – “what advice would you give, if this client was your Mum & Dad”. Simply put, any of the team will treat you as though they were dealing with their own family.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.7

All reviews

(30)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Jason is a very accomplished and capable broker. He is very methodical and really cares about you. I felt comfortable in his dealings with the vendors and was assured that he represented me. Thank you Jason.

August 1, 2024
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

thank you for your kind review.

Rated 5 out of 5 stars

Getting on the right road

I have been dealing with Jason and I find him to be wonderful. I was in a bad position trying to sort out my finances and not sure of what road to take, but Jason talked me through everything and basically it was like holding my hand. He was so easy to speak to . I can now sleep at night. Thankyou Jason x

July 10, 2024
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

A pleasure to help you in this matter. Anything you need in the future, please let us know.

Rated 5 out of 5 stars

Definitely recommend

Well this is the 2nd time we have done business with Jason, both times have been a pleasant experience for us.
He is very knowledgeable and is always on point with his knowledge for his industry. So much so if I saw him in a pub, we would definitely buy him a drink.

June 10, 2024
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Always happy to help, thank you for your kind review.

Rated 5 out of 5 stars

HIGHLY PROFESSIONAL SERVICE

Jason's help in getting our mortgage sorted lifted a great weight off our shoulders.

From providing us with the Lifetime mortgage solution, the service, guidance, keeping us fully up-to-speed along the way, and attention to detail has been first rate.
All done in a most professional and personable way.

June 18, 2024
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you Victor & Debbie, it was a pleasure.

Rated 5 out of 5 stars

Thank you for your excellent service …

Thank you for your excellent service always at the end of the phone with any questions I needed answers to. Very professional in every way. Jason you are such a lovely man thank you so much. Best wishes Jenny

December 5, 2023
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Jenny, thanks for the review. You were a pleasure to work for.

Rated 5 out of 5 stars

Great Service

Jason has worked on a couple of things for me and I can honestly say that he has been brilliant. Very personable, knowledgeable and always kept me up to date on the progress. Willing to travel some distance to attend a meeting in person which for me and my parents was crucial. I would highly recommend his services.

July 14, 2023
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

we appreciate the review, thank you for your support.

Rated 5 out of 5 stars

Highly recommend Jason

Highly recommend Jason. Friendly, professional, knowledgeable and knows his stuff. Dad who is 93 was understandably wary about it all, however Jason’s calm, measured approach together with his expertise helped to reassure dad and we now have the funds available to pay for mums care. Thanks Jason for your help.

June 2, 2023
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you Colin, it was a pleasure to meet you and your Dad.

Rated 5 out of 5 stars

Explained in a friendly and…

Explained in a friendly and professional manner and was able to answer the very many questions I put to Jason.

February 9, 2023
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you for your valuable review.

Rated 5 out of 5 stars

Jason Gates was brilliant!!

Jason Gates was brilliant!! He’s recently help my parents through property equity release. Couldn’t fault him. He was very thorough , explaining things step by step until they understood. Answered any questions/phone calls/emails very quickly & always available. His one to one service was so friendly, he’s so approachable & my parents felt very at ease with him. They are so happy with his service. Thank you Jason.

May 5, 2023
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thank you for your kind review, it was a pleasure to meet you and to help your parents.

Rated 5 out of 5 stars

We found Jason to be very knowledgeable…

We found Jason to be very knowledgeable and helpful. He successfully guided us through our recent financial project.
There is nothing worse than being kept in the dark!, however part of his great service is that he was generally available, or, returned my call/email very quickly, keeping us up to date with developments.
I would not hesitate to use his services again and would genuinely recommend him without hesitation.

June 22, 2022
Unprompted review
Understandable Equity Release Ltd logo

Reply from Understandable Equity Release Ltd

Thanks for the gracious review Paul, it's always great to receive feedback.

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