Understood Care Reviews 262

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I was very fortunate to have Talisha Williams as my advocate. She was extremely professional knowledgeable and kind. She went above and beyond so many times this past month it would be hard to pick ju... See more

Rated 4 out of 5 stars

Brittany with Understood care has really gone the extra mile trying to help untangle the issues that have piled up in my life. Considering the distance between us, any thing she tries to do is even ha... See more

Rated 5 out of 5 stars

Talisha is my amazing advocate. I didn’t realize I needed one until I was blessed with her. She has jumped in with both feet and arms to do an amazing job helping me. And never does a call go by that... See more

Rated 5 out of 5 stars

Mia is so helpful with all my needs. She asks complete questions in order to help me completely. She stays on the phone making calls with me to make sure I get the information I need and all of my que... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Michelle has been a Godsend

Michelle has been a Godsend. After months of trying to navigate things alone her understanding, guidance and support has been a life changer. So many times being disabled is overwhelming in all areas and with her help, resources and ideas I've been able to find unknown resources and monopolize on them to get me the medical help and assistance I needed asap. Shes become a friend and mentor to me.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

My Advocate Is An Angel

The help this company offer is the best. Their employees are professional, knowledgeable and very helpful when we need most. Thank you so much for all the work you do to help us.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love her so much she is the best…

I love her so much she is the best advocate that I've ever had out of she's my third advocate and I don't want her to leave me she is amazing she's so thorough she makes sure that she gets the appointments and gets everything like you know to make me feel like I'm going to be it's going to be okay she's very comforting she's nice I don't want you guys to take her away from me please I've been through like four of them and she's the best one so please don't take away from me she is amazing you need more like her Raquel is the best

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ariel is the best !!

I have been working with Ariel and my experience has been a good one. We were able to chat instead of a call which I was so happy about as I don’t always have time to sit and talk .

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Help at last

Well in the beginning all I kept getting was a text message telling me to call and I would and leave another VM. Which only seemed to cause another text message but I stuck to it and after almost a couple months I finally got contact with Joanie and she is so wonderful and helpful. I had been homeless for three years and she helped find me a home and is even helping to find me help to get my cat fixed.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Crystal is my advisor

Crystal is my advisor. She's awesome. The help and information she has given me is priceless. Caring, understanding and helpful is an understatement. If you need help, you couldn't ask for a better company. They have been a blessing to me.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I am so glad that I Decided to call…

I am so glad that I Decided to call understood . My advocate whom is crystal is the best. No matter what I ask , she's always on top of it. Always followed up with a phone call. Thank you, crystal.I appreciate you so very much.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

I am so pleased to have found…

I am so pleased to have found Understood Care. I have talked with Bethany several times now and she has been so helpful to me at this particular stage of my life. The help that she has found for me helps me to sleep better at night and to look forward to each new day. Understood Care is truly a blessing from God.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

She is excellent

She is excellent, awesome and never gives up until the work is completely done for her clients. I certainly have enjoyed working with her. My needs has been supplied by her servanhood.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amanda is wonderful

Amanda is wonderful. I was having problems getting referrals and prior authorizations but she’s been helping me with them they are so much easier. She helps me appointments and all the issues those of us who are disabled with a lifelong rare disease experience. Thank you Amanda

April 1, 2026
Unprompted review

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