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Under The Hammer Reviews 302

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as knowledgeable, supportive, and professional, making the entire process straightforward and pleasant. Many people praise the excellent service, noting its efficiency and the clear, organized nature of the auction process. Reviewers consistently mention exceptional customer service, with staff being helpful, responsive, and providing clear guidance without pressure. The user experience is often described as smooth and easy, with quick response times to queries and issues. However, some customers were dissatisfied with the customer service, mentioning that they experienced a lack of transparency and care, with some instances of ignored emails or vague responses. A few people also noted issues with staff not showing up for viewings, leading to a very disappointing experience.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the smooth, transparent,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers praise the helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers, including first-time auction... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The services I received from Pavan and her team was exceptional. Always available when needed and responded to emails or calls promptly. Thank you for making this process a success. Special thanks to... See more

Company replied

Rated 5 out of 5 stars

By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward.... See more

Company replied

Rated 5 out of 5 stars

I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations. I chose to use 'Under the hammer' and every... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE Was assigned to Jodeane who from the beginning was very polite and professional. After a phone call on update of the property this would efficiently be followed by her in... See more

Company replied


Company details

  1. Real Estate Auctioneer
  2. Auction House
  3. Commercial Real Estate Agency
  4. Property Investment
  5. Real Estate Agents

About Under The Hammer

Written by the company

A faster, easier, safer way to sell your property

Because buying and selling property shouldn't be slow, stressful or uncertain

Buy your next property with confidence

Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.

Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.

This is how property buying should feel.

A faster, smarter way to sell

When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.

We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.

Because selling shouldn't be stressful.

Join Us For Auction Day!

We hold auctions every other week, join us at underthehammer.com and share in the excitement!


Contact info

Promotion box for Under The Hammer

Under The Hammer

The easier way to buy and sell property.

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

The service was quick but is extremely overpriced

I recently purchased a property from UTH. The service was quick and the process was completed in less than 4 weeks. However, I do have some complaints which I mention below:

1. The auction fee is very high. I was charged £2500 in fee and £500 VAT.
2. There are many hidden expensive charges which they did not mention on the property advertisement. These charges should be written in bold letters under the property description. Following are some examples of all the extra amount that I was charged:

1. I paid £3000 for the seller's auction fee.
2. I paid £3300 for the seller's administration and disbursements cost.
3. I paid another £1000 towards the seller's listing fee.
4. £997 was charged as the seller's legal fee.
5. £250 was charged as the transfer fee.

In total, I paid extra £8600 for the seller's overall auction cost and legal fees. I was under contract and could not refuse to pay this huge amount otherwise I would have never bought the property from UTH.

For anyone planning to buy a property from UTH, please call them before you bid and ask about the hidden charges.

August 15, 2024
Unprompted review
Under The Hammer logo

Reply from Under The Hammer

Dear Fareed,

Thanks for your feedback. It is great to hear that you found the service quick.

Our fees are flat across the board for all properties and are in the terms of sale that all buyers accept at the point of registering to bid.

Sellers appoint their own solicitor to draft and produce their contract and special conditions, any associated costs that are included in the legal pack are completely separate from our auction costs.

Our terms of sale highlight that the legal pack may have special conditions that apply to the transaction and we recommend buyers to familiarise themselves with the legal pack. Our terms of sale advise “Do Not Bid” if you’re not entirely happy with the information included in the legal pack.

We understand your frustration reading the special conditions after exchanging, however, this is not a reflection of Under The Hammer as a service or auctioneer, we empower transparency and we make this as clear as possible to anyone buying through our platform.

With regards,
Under The Hammer Team

Rated 5 out of 5 stars

I was a bit apprehensive about selling…

I was a bit apprehensive about selling through an auction again after my last agents were a terrible bunch and made my experience a nightmare. However, Homes under the hammer really turned this around and made me feel so welcome and valuable as a customer. Shout out to Asifa who made my journey ever so smooth, definitely an asset to the company.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a property through…

I recently purchased a property through UTH Auctions and had a great experience, thanks to Asifa. From the beginning, Asifa was incredibly supportive and handled everything with professionalism. When my initial solicitor declined to work on my case, Asifa quickly arranged an alternative solicitor for me, which made the process much smoother. Her dedication and quick problem-solving skills ensured that the entire transaction went through without any delays. I highly recommend UTH Auctions and commend Asifa for her excellent service.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Very Good Experience So Far.

Very Good Experience So Far..

We have brought our home through the auction site and were very nervous as buying auction is different to a traditional sale and having never brought on auction we were concerned however Lee helped us understand the process better and helped us understand what we needed to do and when

Look forward to getting the keys to our home

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

I have had an amazing experience so far…

I have had an amazing experience so far with this company, I phoned regarding a property I was interested in and spoke to Luis. He was able to answer all the questions I had and was friendly while also being professional. Would highly recommend Luis !

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with under…

I’ve had a great experience with under the hammer but in particular Emily did so much for me with keeping me updated and I never felt like I was asking too many questions. Was quick to get things sorted. Amazing.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Informative and helpful.. Thankyou Louis

My experiances so far with Under the hammer have been brilliant. Today I’ve been for a viewing with Louis and he was superb, very informative and helpful. A great knowledge of the surrounding areas. Helped me understand better the auction procedures also on previous calls. I’m feeling very confident now. Under the hammer would be a good choice for me as I feel they take the time to answer your questions, so important for an auction novice. Thankyou so much for your time today Louis.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

UTH is the best!

Emily Broadhurst was instrumental in helping me sell my two properties on Under the Hammer. We are collaborating on the third property and I am very satisfied with all Emily has done for me so far!
Thank you UTH!

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very Helpful

I spoke to a wonderful lady Asifa who went above and beyond to help me with my enquiries. She was very patient in answering all my questions as a first time buyer. Would definitely recommend Asifa again.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Emily has been wonderful. She has been made my experience easy so I will use under the hammer in the future

April 8, 2024
Unprompted review
Rated 4 out of 5 stars

I recently got in touch with Daniel…

I recently got in touch with Daniel Dias to enquire about some properties for sale on Under the Hammer . He was easy to connect with , very friendly and helpful and I can highly recommend him if you need to get some advise

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Throughout my experience dealing with…

Throughout my experience dealing with under the hammer Emily has been so helpful! No question, email, or phone call was never an inconvenience to her, and would always respond promptly. Emily was always professional, but also had a very comforting presence about her, which made the whole stressful process of purchasing a property a little less stressful.

April 8, 2024
Unprompted review

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