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Under The Hammer Reviews 302

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as knowledgeable, supportive, and professional, making the entire process straightforward and pleasant. Many people praise the excellent service, noting its efficiency and the clear, organized nature of the auction process. Reviewers consistently mention exceptional customer service, with staff being helpful, responsive, and providing clear guidance without pressure. The user experience is often described as smooth and easy, with quick response times to queries and issues. However, some customers were dissatisfied with the customer service, mentioning that they experienced a lack of transparency and care, with some instances of ignored emails or vague responses. A few people also noted issues with staff not showing up for viewings, leading to a very disappointing experience.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the smooth, transparent,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers praise the helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers, including first-time auction... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The services I received from Pavan and her team was exceptional. Always available when needed and responded to emails or calls promptly. Thank you for making this process a success. Special thanks to... See more

Company replied

Rated 5 out of 5 stars

By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward.... See more

Company replied

Rated 5 out of 5 stars

I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations. I chose to use 'Under the hammer' and every... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE Was assigned to Jodeane who from the beginning was very polite and professional. After a phone call on update of the property this would efficiently be followed by her in... See more

Company replied


Company details

  1. Real Estate Auctioneer
  2. Auction House
  3. Commercial Real Estate Agency
  4. Property Investment
  5. Real Estate Agents

About Under The Hammer

Written by the company

A faster, easier, safer way to sell your property

Because buying and selling property shouldn't be slow, stressful or uncertain

Buy your next property with confidence

Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.

Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.

This is how property buying should feel.

A faster, smarter way to sell

When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.

We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.

Because selling shouldn't be stressful.

Join Us For Auction Day!

We hold auctions every other week, join us at underthehammer.com and share in the excitement!


Contact info

Promotion box for Under The Hammer

Under The Hammer

The easier way to buy and sell property.

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Impressive!

We recently had the pleasure of working with Reece to sell our property. From our first meeting, they were incredibly professional, patient, and knowledgeable about the local market. The process felt seamless because Reece was always available to answer our endless questions and provided regular, clear updates every step of the way.
We were particularly impressed by their negotiation skills, which helped us throughout! They truly went above and beyond to ensure we were comfortable and confident in our decisions. We highly recommend UTH to anyone looking to buy or sell a property!

October 29, 2025
Unprompted review
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Reply from Under The Hammer

Hi Adil Shaikh,

Thank you for your wonderful review. We’re so pleased to hear that Reece’s professionalism, patience, and local knowledge helped make the process smooth and stress-free for you. It’s great to know you felt supported and informed at every stage.

We’ll be sure to share your kind words with Reece and the team - feedback like yours really means a lot.

Thank you again for your recommendation, and we wish you every success in the future!

Rated 5 out of 5 stars

I spoke to Dom on the phone regarding…

I spoke to Dom on the phone regarding an auction property, he was extremely helpful and respectful and guided me thoroughly with help and answered all my questions I had on the property.

November 3, 2025
Unprompted review
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Reply from Under The Hammer

Hi Muhammed,

Thank you for your review. We’re pleased to hear that Dom was able to guide you through the process clearly and answer all your questions. It’s great to know you found the support helpful and informative.

We’ll be sure to pass your feedback on to him.

Rated 1 out of 5 stars

Total legalised robbery through small…

Total legalised robbery through small print to be fair unbelievable and I’ve since checked it’s the same on all there listings
Iam a member of a few property auctions in uk I owe several cheaper end rental properties last month I bought one from these the first one I’ve bought from them and the last one for sure
It’s standard practice to pay sellers fees for change of contract wrong as it is but it is normally between £1500-£2000 but these robbers put a clause in claiming £8500 fees on a 30k house what did I pay for vender to go on a cruise as well as he’s fees it’s disgusting and wrong they are scammers be warned all there listings are same and because they have your 13k deposit if you don’t pay extra fees they keep your deposit also house I bought was supposed to have keys after we exchange there was non BE WARNED
And before they come back with there standard snotty replies yes I should have read into it deeper but I’ve bought 3 this year besides this one from them and I never had any problems paid normal fees but if you look at there listing all there street houses are same around 8k in extra fees so there catching people out all the time it’s ridiculous 8k seller fees on a 28k house then your own fees
So explain how your 20-40k houses all have 8k in fees what could that possibly be for never had it with other 3 Ive bought this year from different auctions only use you cant because it’s just a con 💯 it’s immoral catching people out disgusting behaviour

October 15, 2025
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Reply from Under The Hammer

Hi James,

Thank you for taking the time to share your feedback following your recent purchase through Under The Hammer. We’re genuinely sorry to hear that you feel disappointed with your experience.

To clarify, all costs and terms are clearly set out and made available to all buyers before bidding. All fees, including the buyer’s fee, are stated within the legal pack and terms of sale for each property. We encourage all prospective buyers to review these documents carefully and seek independent legal advice prior to bidding, as this forms part of the binding auction process.

Regarding the keys, unfortunately, not all properties are guaranteed to have keys available. Whether keys are provided depends entirely on whether the seller has supplied them. Where keys are not available, the property details will include a clause to ensure buyers are aware prior to bidding.

If you’d like to discuss your experience further, please contact us on 0345 512 0115 or info@underthehammer.com and we’ll do our best to help.

Rated 5 out of 5 stars

Efficient and friendly group of staff…

Efficient and friendly group of staff members. Always willing to help.

October 29, 2025
Unprompted review
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Reply from Under The Hammer

Hi Karl,

Thank you for your review. It’s great to hear that you found the team friendly, efficient, and always ready to help. Feedback like this means a lot and really motivates us to keep delivering the same level of service.

We appreciate you taking the time to share your experience and hope to work with you again in the future.

Rated 5 out of 5 stars

Mr Mcloughlin was very helpful and…

Mr Mcloughlin was very helpful and quick in replying my requests and really eager to provide all the information I need

October 29, 2025
Unprompted review
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Reply from Under The Hammer

Hi Paola,

Thank you for sharing your experience. We’re so glad to hear that you found our communication helpful and that your questions were answered quickly. It’s great to know the support you received made things clear and straightforward.

We really appreciate your feedback and hope to work with you again in the future.

Rated 5 out of 5 stars

There are times when you need to sell a…

There are times when you need to sell a property during extremely emotional and challenging times; this was the case for me. Dan Flemings has held my hand throughout the selling process and has achieved a sale during very testing times. I would recommend Dan and this company for their professionalism, honesty, pushing through in difficult circumstances and supporting the sellers and buyers.

October 28, 2025
Unprompted review
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Reply from Under The Hammer

Hi Jo,

Thank you for such a thoughtful and touching review. Selling during difficult times can be incredibly hard, so it’s wonderful to hear that Dan’s support and determination made the process a little easier and led to a successful sale. Your kind words really mean a lot to all of us.

We’ll be sure to share your feedback with Dan and the team. They’ll be so pleased to know they made a difference.

Wishing you all the very best for the future.

Rated 5 out of 5 stars

Hi Dominic was very helpful with my…

Hi Dominic was very helpful with my query and was very supporting well organised i woul'd highly reccomend the whole team thank you.

October 22, 2025
Unprompted review
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Reply from Under The Hammer

Hi Asif,

Thank you for your review. We’re so pleased to hear that Dominic was able to help and that you found the support well organised and professional. Your recommendation means a lot to the whole team.

We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Rated 5 out of 5 stars

The company helped me sell my…

The company helped me sell my apartment, and the team ;specially “Reece”, spared no effort to support us. I would highly recommend them

October 15, 2025
Unprompted review
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Reply from Under The Hammer

Hi Shereen,

It’s fantastic to hear your apartment sale went smoothly and that Reece’s support made such a difference along the way. We’ll make sure he sees your kind words, as feedback like this really motivates the whole team.

Thank you for taking the time to share your experience and for recommending us so highly.

Rated 5 out of 5 stars

Absolute pleasure dealing with Tom…

Absolute pleasure dealing with Tom Gilday. So informative throughout the whole auction process. Communication was spot on and I cant fault him at all. A true asset to this company and worth his weight in gold. Keep up the good work.

October 21, 2025
Unprompted review
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Reply from Under The Hammer

Hi Alex,

We really appreciate you taking the time to share your experience. It’s brilliant to hear that Tom made the process so clear and straightforward for you and that his communication and support left such a strong impression. He’ll be delighted to know his efforts are so valued.

Thank you again for your kind words and encouragement.

Rated 5 out of 5 stars

The person helped me with understanding…

The person helped me with understanding what is like an auction and helping me get house for my family very great person and family friend always to help I recommend to go to him if you want any advice.

DON From Jazpal Singh

October 23, 2025
Unprompted review
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Reply from Under The Hammer

Hi Jazpal,

Thank you for your wonderful review. We’re so glad to hear you felt well supported and that the guidance you received helped you secure a home for your family — that really means a lot to us. It’s great to know the experience left such a positive impression.

We truly appreciate your recommendation and wish you and your family all the best in your new home.

Rated 5 out of 5 stars

Property sale

The overall experience has been excellent and very quick at getting the sale done and very good at keeping in touch

October 22, 2025
Unprompted review
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Reply from Under The Hammer

Hi Andy,

Thank you for your review. We’re really pleased to hear that the process felt quick and straightforward, and that you were kept updated throughout. It’s great to know the experience met your expectations from start to finish.

We appreciate your feedback and look forward to helping again in the future!

Rated 5 out of 5 stars

We recently worked with Under The…

We recently worked with Under The Hammer for the first time, and I had the pleasure of dealing with Dan, who was extremely helpful throughout the entire process. I would highly recommend them, especially if you’re not familiar with the auction process.

October 16, 2025
Unprompted review
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Reply from Under The Hammer

Hi Sara,

Thank you for your lovely review. We’re so glad your first experience with Under The Hammer went smoothly and that Dan’s support helped make the process clear and straightforward. It’s great to know you’d recommend us to others. That means a great deal to the team.

We appreciate you taking the time to share your feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Professional team ,Thanks Emily

Professional team ,Thanks Emily

October 15, 2025
Unprompted review
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Reply from Under The Hammer

Hi Madalina,

Thank you for your review. We’re so pleased to hear that you found the team professional and that Emily was able to support you along the way. Your feedback means a lot to us, and we’ll be sure to let her know.

We really appreciate you taking the time to share your experience and hope to assist you again in the future.

Rated 5 out of 5 stars

Brilliant auction house

I’ve bought and sold a number of properties through Under The Hammer and I can only recommend them; by far the most professional and straight forward auction house I’ve worked with. Thanks to Dan and Jodeane for all their help!

October 14, 2025
Unprompted review
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Reply from Under The Hammer

Hi Jack,

Thank you for your fantastic review. It’s great to hear that your experiences buying and selling with Under The Hammer have all been so positive, and that you’ve found the process professional and straightforward each time. Dan and Jodeane will be thrilled to know their support made such a difference.

We’re grateful for your continued trust and look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent guidance throughout the auction process

Dominic at Under The Hammer provided exceptional guidance throughout the auction process. His expert valuation and strategic marketing advice attracted significant interest and helped us achieve an excellent price that exceeded expectations.

Dominic was professional, knowledgeable, and always available to answer questions. He made what could have been a stressful experience feel straightforward and manageable.

Highly recommend Dominic and Under The Hammer to anyone considering selling at auction. His expertise truly made all the difference!

October 14, 2025
Unprompted review
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Reply from Under The Hammer

Hi Lawrence,

Thank you for your fantastic review. We’re so pleased to hear that Dominic’s guidance and expertise helped make your auction experience smooth, successful, and stress-free. Achieving a result beyond expectations is always a great feeling, and it’s wonderful to know you felt supported at every stage.

We’ll be sure to share your lovely feedback with Dominic and the team, it really means a lot to hear.

Thank you again for your recommendation and for choosing Under The Hammer. We wish you every success moving forward!

Rated 5 out of 5 stars

Great communication and advice

Great communication and advice from Dan, we were kept up to date and in the loop at all times and the property was sold within a month. Highly recommended

October 10, 2025
Unprompted review
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Reply from Under The Hammer

Hi Mark,

Thank you for your review. We’re really pleased to hear that Dan’s communication and guidance helped keep everything running smoothly and that your property sold so quickly. Your recommendation means a lot to us, and we’ll be sure to share your feedback with Dan and the team.

We really appreciate you taking the time to share your experience and look forward to helping again in the future.

Rated 5 out of 5 stars

Great experience

I’ve had a really good experience with selling and buying through under the hammer auctions, Dan and Jodeane have assisted with multiple properties I’ve worked with and always had a great service

October 7, 2025
Unprompted review
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Reply from Under The Hammer

Hi Tej,

Thank you for your review. It’s great to hear you’ve had such positive experiences both buying and selling with Under The Hammer. We’re delighted that Dan and Jodeane have consistently provided the level of service you expect and deserve.

We really appreciate your continued trust in us and look forward to working with you again on future properties!

Rated 5 out of 5 stars

Excellent service

Thank you to the Under The Hammer team for a professional and straightforward experience purchasing my new shop on Wheelwright Road. The process was smooth and transparent throughout, and Jodeane Smith was extremely helpful, keeping me informed at every stage and ensuring everything went through without delays. I was impressed by the efficiency and clarity from start to finish. Highly recommend their auction service to anyone looking to buy or invest in property.

Date of experience: 8 Oct 2025

October 8, 2025
Unprompted review
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Reply from Under The Hammer

Hi Ali,

Thank you for your wonderful review. It’s great to hear that the process of purchasing your new shop felt smooth and transparent from start to finish. We’re especially pleased that Jodeane’s support and communication helped everything move along efficiently. We’ll be sure to share your feedback with her!

We really appreciate your recommendation and wish you every success with your new property.

Rated 5 out of 5 stars

I cannot recommend Under the Hammer…

I cannot recommend Under the Hammer highly enough!
From the very first call, the entire process of selling my property via auction was handled with exceptional professionalism and efficiency. "My contact, Daniel Flemings, was fantastic".
The team provided a clear, honest valuation and thoroughly explained the auction process, setting realistic expectations and making me feel completely comfortable. The marketing of my property was top-notch, leading to significant interest and a strong turnout for the auction.
The actual sale was incredibly fast and, best of all, legally binding upon the fall of the hammer—eliminating the stress of a traditional sale falling through. We achieved a fantastic price, and the completion was swift and hassle-free.
If you are looking for a transparent, secure, and fast way to sell your property, look no further than Under the Hammer. Thank you to the whole team for an outstanding result!

September 30, 2024
Unprompted review
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Reply from Under The Hammer

Hi there,

Thank you for such a fantastic review. We’re so pleased to hear that the process felt clear and straightforward from the very first call right through to completion, and that the marketing and support along the way gave you confidence at every stage.

Your kind words about Dan and the team mean a great deal. We’ll be sure to share your feedback with them! It’s wonderful to know the auction delivered both a smooth process and a strong result.

We really appreciate your recommendation and look forward to helping again in the future.

Rated 1 out of 5 stars

It’s a very very big fraud be careful…

It’s a very very big fraud be careful before you do something with this company

September 24, 2025
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Reply from Under The Hammer

Hi Blagovest,

Thanks for leaving a review. We take feedback like this seriously and would like the opportunity to understand your experience in more detail.

Please get in touch with us on 0345 512 0115 or info@underthehammer.com so that we can better assist you and address your concerns directly.

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