UniAcco 

I was clearly promised £700 cashback by the agent when booking my accommodation, but despite more than a year of continuous follow-ups, I have not received payment.

After moving in, I repeatedly contacted them and was always told to “wait.” I provided full proof of the cashback offer, and on 12 August 2025, they even confirmed in writing that the payment was in its final stages. Despite this, nothing was processed.

Now they are refusing to pay, giving excuses like the financial year has passed, which is completely unacceptable and has nothing to do with me. I have been chasing this for over a year while managing my studies in the UK, causing unnecessary stress and frustration.

This feels like a deliberate tactic to delay until they can avoid paying altogether. Making false promises to attract customers and then failing to honor them is extremely misleading and unprofessional.

I would strongly warn others not to trust cashback offers from this company. Very poor service and highly disappointing experience.

I would strongly advise against using UniAcco based on my experience.

I was promised a £150 cashback, which was confirmed by their team, along with a stated timeline of 20–30 working days. However, it has now been significantly longer, and I have still not received any payment.

The process feels deliberately slow and unnecessarily complicated. Despite this being a standard cashback procedure, they repeatedly request additional confirmations and information, as if they are unaware of their own internal processes.

What is most frustrating is that they initially present the cashback as something automatic and easy, requiring no effort from the customer. In reality, you end up waiting for months and having to chase them constantly just to receive money that was already promised.

Overall, this experience gives the impression of a company that delays payments as much as possible and does not prioritise honoring its commitments.

I would not recommend their services.

I had a very disappointing experience with UniAcco.

I paid £100.71 for a deposit and booking fees over a month ago, but the accommodation provider has confirmed they have not received any deposit under my name. My booking portal still shows the deposit as unpaid.

When I contacted UniAcco, they provided a screenshot of a £99 bank transfer. However, this did not include my name or booking reference, so there is no clear evidence that the payment was actually allocated to my booking.

Despite this, they have refused to issue a refund or provide proper proof that the deposit was correctly processed, as they keep saying the deposit has been paid.

As a result, I am now stuck between the agent and the accommodation provider, with neither taking responsibility for resolving the issue.

Booking via an agent is supposed to make your experience smoother and less stressful, however my experience has been the total opposite as I have been the one that has had to try and resolve their issue by constantly contacting the property, like I am a messenger for them.

I would strongly advise others to be cautious when using UniAcco, as my experience has been stressful and unresolved.

I was looking for accommodation in Cork, Ireland for my study period from September 2026 to January 2027 together with a friend, as we specifically wanted to stay in the same place.

My experience with Uniacco was extremely frustrating and unprofessional from start to finish.

I clearly stated a maximum budget of €800 per month, yet I was repeatedly sent completely unsuitable options — either overpriced or accommodations I had already found and rejected myself. It felt like no real effort was made to actually listen to my requirements.

Eventually, I found a perfect accommodation myself that suited both me and my friend. When I contacted Uniacco, Vaishnavi told me this could be arranged, but that I would have to wait about a month for the paperwork. Despite the delays, both me and my friend were required to pay €100 each.

After waiting a month, I discovered the contract was for 50 weeks, while I only needed around 20 weeks. When I questioned this, I was explicitly reassured that this would not be a problem and that everything would be fine.

Then, after another long period of poor communication and delays, I was suddenly asked again if I was okay with a 50-week contract. When I said no — as I had already clearly stated before — I was told that it was not possible and that I had to find another accommodation.

This is completely unacceptable.
Not only did I waste a significant amount of time due to their incompetence, lack of communication, and false assurances, but both me and my friend also paid €100 each for a service that ultimately delivered nothing. The entire process felt disorganized, misleading, and frankly like a waste of money.

Based on my experience with Uniacco — and specifically with Vaishnavi — I strongly advise others not to rely on their service, especially if you have specific requirements or limited time. It will likely cost you both time and money.

It's been great customer support with you guys especially Ms.Neelima you had done a great job at this issue that I was facing thank you once again

UnAcco helped us get student accommodation in Melbourne. neha did a great job to make it run smoothly in the short period of time we had.

Very good experience, Prem made it very easy to book an accommodation! I would recommend

Wonderful experience it was very easy and straight foreword with the help of Suraj and Prem who have given me the best offers for the accommodation so that I am all set for September
A
Massive thank you

good communication from uniacco and Raghavi

I don’t know where to start but I should have read the reviews before using them. it was absolute waste of time and efforts well my efforts as their team is not even bothered about the kind of shitty service they are providing trapping people with bait of so called CASHBACK

Also I saw some reviews saying this and that but it was pathetic I believe the five star reviews here are fake or maybe bribed or from third party

Anyways guys think before you use their shitty service

Fake Give Star Reviews

Helped me look for many options and explained the amenities of the property for us to choose the best and affordable

Great experience. Kishlay was a really dedicated agent.

It was really helpful to find a accommodation area in the perth city!

From the initial enquiry to a phone call and then regular communication via Whatsappp this process made the anxiety about my child moving away to University much better.
I received a variety of options that best fitted the location and budget. Raghavi responded very quickly, was friendly and efficient and always answered my queries with no problems.

the team answered all my questions and guided me at points where I was unsure. Adnan and Manas were very kind despite my unnecessary questions :)

Super easy to use, Tammany and Milind helped me out through the process.

Very quick to reply were persistent to helping me to the point were they messaged me first and normally I message to remind people to do things they were very quick with the process and helped me when I had a question. Both Dwayne and Tanmay helped me .

Somesh and Kaushik made it a easy job to book the accomodation.

The most impressive and appreciate thing is that somesh one of the team member have responded 24/7 and handled cool , as well as each step in the process is done clearly