Unibuddy Reviews 23

My experience with Unibuddy is very bad. Their client service is a mess - to give you an idea, in a single year we've had 3 different account managers and every time a new one came along we had to meet with them and recap all the points in our contract, the issues, etc. We kept on repeating ourselves. They take forever to reply to our mails, even if it's a simple thing, no feedback whatsoever on the progress of the request, nothing.

I cannot say enough good things about Unibuddy. The product is amazing and incredibly user-friendly. Plus, Unibuddy staff are always available if we ever need assistance.

Unibuddy has been a fantastic, user-friendly way for my institution to connect with prospective students. Any questions or queries are always responded to really quickly by the support team!

My institution has been using Unibuddy for the past year for virtual events and peer to peer engagement and I am very impressed by the platform. It is extremely user friendly and has fantastic functionality for Live Chats and presentations during virtual events. The UniBuddy team could not be more helpful with any enquiries and we have had really positive feedback from attendees.

We used the Unibuddy platform for recruitment events which worked really well. We are able to work collaboratively, have a live presentation where you could see the slides and the presenters too. It was really user friendly!

Great service and really easy to use for both attendees and staff working the event.

The support team is seriously top notch, please keep it up.

What can be better is the analytics portion of unibuddy; perhaps have it include the number of conversations per ambassador in the .csv

Georgia helped me out tremendously and gave me quick, simple and easy to follow answer!

Great team to work with and a great product.

Over the last year, we've seen real value being provided to prospective students through the Unibuddy platform and have been able to share the student experience in the most authentic way. It's a valuable tool, and as a bonus - the Unibuddy team are friendly and constantly developing their platform to better the experience.

Student Side
UniBuddy has helped our team build a stronger relationship with prospective students in the reality of this new virtual world. Prospective applicants are eager to get to know the campus, which is not easy in the current virtual setting, so having current students as buddies has provided for a chance to do just that. Prospective applicants are curious about the programs and the student spaces, so the ability to hear about the experiences from current students on UniBuddy offers an insight into what the school may "feel" like to them too. We have definitely seen a great increase in the amount of interactions and genuine conversations as well.

Staff Messaging Feature
The staff feature has become very useful tool in our office. It allows for students who have quick questions to get quick answers without having to wait 24hr for an email response. In addition, the interactions are a lot less formal, which may be the preferred “feel” for most high school students.

Staff/Management Feature
As someone who manages a team of 120+ student buddies, I find the management side of things very easy. I am able to see when the students get messages and if any go unanswered for more than the desired amount of time. I am able to message my buddies and message our prospects either individually or through a “group” blast, which sends individual messages to a group of students so creates way less work for me. There are certainly a lot more features that are still in the works, so I am looking forward to growing with UniBuddy and testing more of their ideas.

Customer Service
They may be tired of my questions, but they certainly do not show it. UniBuddy humans have been rock stars from the very start. Amy has been with us from the very first days and is always great! Super responsive to our questions and always willing to offer help when we need it. On the technical side, our own CMS is sadly not the greatest and has a lot of limitations, so there was a lot of back and forth to try and get everything situated on our end – Colin has had the patience of a saint with all of it, which is highly appreciated! Anyone on their team is always ready to help and respond within a few hours.

Unibuddy is a great platform for students to connect and engage. We've found our experience so far to be very productive and beneficial for our college, and look forward to future student-to-student interactions through Unibuddy!

Unibuddy has been critical to our ability to recruit and yield highly qualified applicants. In this new virtual environment we find ourselves in, Cornell Tech has leveraged the Live Events feature to simultaneously showcase multiple departments to hundreds of students during our admitted student and orientation events.

Whatsmore, their customer service is outstanding. I've never had to wait more than 24 hours to get a response.

When the world seemed to be crumbling around us due to a global pandemic, Unibuddy continued to be the little engine that could.
Since our partnership began over two years ago, it seems as if we continuously check things off our Wish List. And quickly! Everyone we meet seems to be more proactive and brilliant than the next, and they genuinely care about their product. It is a breath of fresh air and a pleasure to work with them.
Their product is user-friendly, for admins but built with students in mind. They ask for feedback and actually use it. And they provide analytics more often than most other vendors.
If you're looking for a platform that produces results and you'd like to work with people who are best in industry, innovative and driven with gold-star customer-service, look no further. Keep up the great work, Team Unibuddy!

Unibuddy has been a crucial tool for our current students to connect with prospective and admitted students. It provides a great space for authentic connections to be made, where students can ask their real questions. It's really easy to onboard current students, and overall a simple system to manage and maintain!

UniBuddy is the perfect company to be partnering with, especially during these challenging times. Their innovative, modern, and personal approach to recruitment and engagement is perfect for improving various parts of your enrollment funnel, especially yield. Their product will make ambassadors and recruiters out of your star students and add a level of authenticity which all prospective students are looking for in their College search. The product is very easy to use, and your students will take to it naturally. The customer service is second to none as the UniBuddy staff is so knowledgeable, reliable, and incredibly friendly. As they rapidly expand and continue to put out new product adjustments, I'm so excited to see what the future holds. Highly recommend, it will be a smart use of your funds.

Unibuddy allows us to connect with prospective students in a more informal, conversational way. It allows our student ambassadors to directly answer questions, and provides a quick way for our admissions staff to communicate with applicants as well. The Unibuddy team has always been responsive to our questions and needs, and implementing the platform on our website has been effortless!

We are very happy to share that our collaboration with Unibuddy was very enjoyable and simple from the very beginning. The implementation process went smoothly and our account manager was available at all times to assist us and clarify any questions right away. We are very happy with our Unibuddy user experience and looking forward to see the results of it after our first full enrollment cycle with Unibuddy.

More thorough integration with Slate would be helpful. Otherwise very pleased with the service.

We have utilized Unibuddy for several years, and have had a wonderful experience. We have seen good and consistent interactions between our Unibuddy campus ambassadors and prospective students. Their team is dedicated to their clients and very fast with replies to questions and concerns. Choosing Unibuddy was a great decision for us with our international recruitment strategies.