Unidragon Reviews 

290
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

We bought about 6 of these for our father. One of them was all peeled off with little circles of white on the picture, where the color was missing. Unidragon would not replace because we didn't have... See more

Rated 1 out of 5 stars

Order #79111 placed on November 28. Right now it's THREE GODDAMN WEEKS and of course the order hasn't even shipped yet. The customer service is barely there, no solid information about the shipping da... See more

Rated 5 out of 5 stars

Amazingly beautiful puzzle. We purchased the 4-part Quezzle to work on together while our family visits over the holidays. We love the wooden pieces, great quality, really gorgeous puzzle with clever... See more

Rated 1 out of 5 stars

Have sent two requests for help in replacing a missing piece of the Gentle Lynx. Finished the puzzle but one piece is missing. What a letdown...and emailing them has resulted in nothing more than an a... See more

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Company details

  1. Hobby Store

Written by the company

Unidragon - Wooden Jigsaw Puzzles and Maps


Contact info

2.0

Poor

TrustScore 2 out of 5

290 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.0

All reviews

(290)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got "Misterious Lion" two days ago

Got "Misterious Lion" two days ago. Was a birthday present from my son, as he purchased one for himself and loved it. Such a pleasure doing it, beautiful colors and good quality puzzle although I must admit was a bit nervous at the beginning, constantly thinking I'm missing a piece. But not, all was perfect. Just loved it.

August 14, 2021
Unprompted review
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Reply from Unidragon

Thank you very much for your feedback. We are happy that you enjoyed our Lion puzzle

Rated 5 out of 5 stars

Unique Unidragon Puzzles…

Unidragon puzzles are quite unique and I have enjoyed putting them together with my children. The colors are vibrant, the different shapes intriguing and the wood keeps the pieces from bending. I have been sending these out as gifts and they are really appreciated!

August 12, 2021
Unprompted review
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Reply from Unidragon

Hello Laila! Thank you very much for your feedback. It helps us to keep going.

Rated 5 out of 5 stars

Therapy

I've bought 3 puzzles and have found them to be quite therapeutic, not just for my mind, but for my soul.
I would recommend Unidragon to anyone dealing with inner battles 🌈

August 4, 2021
Unprompted review
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Reply from Unidragon

Hello. Thank you very much for your feedback! It means a lot to us.

Rated 5 out of 5 stars

Beauty in a beautiful box

I first saw it on Instagram, and thought that’s nice, I want one. I choose the Milky Whale. This is a beautiful thing to own. I’m not even a fan of jigsaw puzzles! But everything about this is simply stunning. From the box, the way it’s packed, to the individual pieces. Spoil yourself and get one, or surprise someone with a beautiful gift.

August 3, 2021
Unprompted review
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Reply from Unidragon

Hello Marc!
Thank you for your review. It means a lot to us!

Rated 5 out of 5 stars

Love these puzzles

Got 2 of these as Christmas gifts. Loved them. So I just ordered 2 more. Put them together and then hang on my walls. So colorful. Make great decor.

July 29, 2021
Unprompted review
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Reply from Unidragon

Thank you for your review! We are happy that you enjoy our puzzle

Rated 4 out of 5 stars

Good service

I placed an order which was fulfilled within a reasonable time given that shipping to South Africa is often slow/delayed. Unfortunately, there was a mistake, in that one of the puzzles was incorrect. Not only did UniDragon send a replacement, but they followed up on the replacement shipment going missing/being delayed. It took time, but I'm grateful for the great customer service.

July 25, 2021
Unprompted review
Rated 1 out of 5 stars

They do not honor refund policy

I ordered a couple of puzzles for my moms birthday. Shipping was delayed a month. I cancelled the ordered. I am still waiting for my refund 2 months later. Do not believe their refund policy.

July 19, 2021
Unprompted review
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Reply from Unidragon

Thank you for raising this issue. We will do our best to find out why refund is taking so much time and contact you as soon as possible. Thank you for understanding.

Rated 2 out of 5 stars

Got the large owl puzzle for my…

Got the large owl puzzle for my girlfriend since she loves owls and we both love puzzles. It came in the owl box but the wolf puzzle was inside instead of the owl.

July 14, 2021
Unprompted review
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Reply from Unidragon

Hello. Please accept our sincere apologies for situation happened.
Could you please write to care@unidragon.com and send all the information about your order and photos of the issue. We will do our best to solve it.
Thank you for understanding.

Rated 5 out of 5 stars

Special gift

I bought this puzzle as a gift for my 11 year old daughter. It is amazing! Every detail is beautiful and special! The deli every is fast and inexpensive! Highly recommended 👍👍👍

July 1, 2021
Unprompted review
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Reply from Unidragon

Hello Anna,
Thank you for sharing your feedback!

Rated 5 out of 5 stars

Bought a medium owl for my mom for her…

Bought a medium owl for my mom for her birthday and we are loving working on it. The packaging is a work of art itself, very handmade look and feel; the puzzle is bright and colorful, and the pieces are all individual and very unique. The puzzles may seem a bit costly but are worth every penny. At first you may find them difficult to star but once you get some pieces together your on your way.

June 25, 2021
Unprompted review
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Reply from Unidragon

Thank you very much for your feedback! It means a lot to us.

Rated 4 out of 5 stars

Love these puzzles

Love these puzzles! Hard to do but final result is gorgeous! Now I need the mounting set.

June 22, 2021
Unprompted review
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Reply from Unidragon

Thank you for your feedback!

Rated 5 out of 5 stars

special gift

This puzzle was a gift and it was well received. Quality puzzle, unique pieces and really enjoyed. Happy I made the purchase

June 21, 2021
Unprompted review
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Reply from Unidragon

Thank you very much for your feedback!

Rated 5 out of 5 stars

Expensive, but worth it.

I Bought two king size puzzles: the iridescent chameleon and the Lovely Tiger.

They are really expensive, but you get what you payed for.

1: The colors are impressive. Its hard to actually explain this without looking at them.

2: They are challenging. Took me some 4 hours to assemble each. I was convinced until the very end that there were missing pieces, but I was wrong. They were all there. Just that the puzzle were god damn challenging.

3: I was afraid that the pieces were somehow fragile, but they are really sturdy.

4: The pieces fit perfectly. Real perfect fit. This is particularly impressive.

5: The pieces are small sculptures. Many pieces do have carved eyes, mouths or other lines you can see through just to make them unique. Beautiful way to show off their laser cut technology.

6: The pieces are themed. With the tiger you get lots of felines, with the chameleon you get lots of reptiles.

7: The whole packing is carefully crafted and is made to impress. Beautiful branded protective card box, Impressive wooden box with puzzle artwork. It is also provided a pair of box cover stands to keep the box lid up as a portrait so that you can look at the artwork as you assemble it. The box artwork mixes pyrography and painting in an impressive way.

Bottom line: A beautiful gift that should last for ages.

June 21, 2021
Unprompted review
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Reply from Unidragon

Dear John,
We can't thank you enough for the kind words about our puzzles. Your review means a lot to us.

Rated 5 out of 5 stars

Amazing experience

Few weeks ago I bought three “M” sized wooden puzzle boxes(owl, wolf and tiger). Very fast delivery, 3 working days since order, beautiful box, amazing colors, awesome details... Even if some pieces would be missing in box, they will send you the missing ones after you wrote them an email... awesome. But still nothing was missing in my order. Excellent, great job. Highly recommended!!! 13/10 going to order again in future - great as gift. Rather spend few more € and get original product and high quality. Marek Janecek, Slovakia

June 20, 2021
Unprompted review
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Reply from Unidragon

Dear Marek,
Thank you for time spending for leaving your feedback!

Rated 5 out of 5 stars

Wonderful puzzle

Wonderful puzzle. Bought the king size owl and thoroughly enjoyed completing the puzzle.

June 19, 2021
Unprompted review
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Reply from Unidragon

Thank you for your feedback! We really appreciate it!

Rated 5 out of 5 stars

Creative and very enjoyable puzzle to work on

I received the Alluring Fox as a gift. It was so enjoyable to work on. The pieces were professionally designed, it is a very creative puzzle and so much fun!!! The puzzle was wrapped with care in a wooden box and the puzzle secure in a bag. A personal massage from the founder to personally contact him if anything is missing or damaged from the puzzle. I luckily didn’t have to contact him, but it was a thoughtful touch on his part!
I will be purchasing another puzzle from him and trying another one out!!!! Great experience!!!

June 16, 2021
Unprompted review
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Reply from Unidragon

Thank you very much for the time spending to write your feedback! We really appreciate it!

Rated 5 out of 5 stars

We loved it

We loved it. We bought it to make a gift and it was a huge success. The whole family did it and the result is spectacular.

June 8, 2021
Unprompted review
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Reply from Unidragon

Thank you very much for your feedback!

Rated 5 out of 5 stars

Amazing Puzzles!

Totally love the three puzzles I have so far. I purchased the Tiger, Owl and Earth in medium size - they are definitely a little more challenging than regular jigsaws! The vibrant colors and quality of the pieces is exceptional.

June 7, 2021
Unprompted review
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Reply from Unidragon

Thank you very much for your review. It means a lot to us.

Rated 5 out of 5 stars

Loved it

Loved it. The craftsmanship was wonderful and the puzzle was difficult. I’ll be a repeat customer!!

June 2, 2021
Unprompted review
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Reply from Unidragon

Thank you very much for your feedback!

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