Unidragon Reviews 

Hello,
Beautiful design and no problems at all!
I oredered a design in Romania and it arrived in 2 working days.
I also emailed the customer support and got relatively fast response (somewhere between 12-24 hours )

amazing puzzles with beautiful designs. there were a few pieces half cut and stuck together but this didnt take away from the challenge or experience. absolutely beautiful and would definitely buy more puzzles.

Placed an order on 8th-Dec. None answers the mails, nor direct messages on helpdesk/facebook/instagram. I have noidea of where is my order. So many customers complaining for same reason and comments are deleted from their social media. Won't buy again. Hope I get my order.

I'm still wainting for order #78167 made on 27th November.
No answer from support mail, online chat or social contacts. It's really annoying try to talk someone that don't respond.
I will change my rate if someone give me some information.

We are thrilled to get the product, we have ordered Lovely Tiger and Charming Owl, both are pretty nice and artistic, love it.

They sent my package to the billing address rather than the address I designated for it as a gift. When contacted, they responded that they’re sorry and I should get in touch with the shipper. Terrible all around. Will be cancelling payment on my credit card and recommending no one use this company.

------ Update down below -------

If I could I would leave 0 stars.

I ordered my puzzles on the 27.11. and checked on the website, how long shipping would take, so I could be sure they would arrive in time for the holidays. Back then, the shipping to my country was 2-5 days (they have since increased it) so I assumed I would have my order in 1-2 weeks.

After 14 days I have heard nothing, so I send an email and get assured, that I will arrive everything for christmas. A week later still nothing, my order has not been shipped, so I write another mail on Wednesday, and on Friday. On Monday (20.12) I again write to them, seeing as no one responded to my previous mail. Now they send me an email, that my order will be sent in a few days (so definitley not in time for christmas), but no exact date when.

At this point I am just beyond frustrated. The company has terrible customer service and I would not recommend it. There is no comunication, why the order has not been sent or even an apology for the delay.

Even if the puzzles turn out pretty, I will never again buy from here.

Update:
After receiving their email, where it was stated, that my order would be sent in a few days, I wrote another mail. In it I basically demanded, that my order be shipped now, because it was a christmas present and I had been assured by the company, that my order would arrive in time. I also included, that on their website they wrote, that shipping to my country would only take 3-8 days and its been more than three weeks already.
That evening I then received a email from them, that my order has now been shipped and the tracking number and my packet will arrive tomorrow (22.12).

I ordered 2 KS puzzles on November 25th order #75938. I have written multiple mails to check on my order and every time I'm left with the same lack of information. Unidragon have responded to all my mails, at least, but there's no real professional answer, there's no further details on why they haven't shipped the order yet or how it can possibly take this long to ship out orders. I can see that I'm not the only one with this experience, and it bothers me that the company are not sharing their challenges with shipping or stock (or whatever the problem might be) on their website nor any of their SoMe pages. The only thing I've gotten from their responses is apologies and empty promises that I will have my products for Christmas or that they will send it out immediately, which they still haven't. I got a confirmation right away when I ordered and it was paid instantly, but the shipping time and lack of info is not up to standard... I really want to believe that the company is challenged because of Black Friday sales and Christmas season, but the fact that they don't share it and that I have no idea whether I will ever receive my order or not, is really getting my hopes down.

Update!! :
Today December 22nd, I finally got my tracking information. My purchase is now shipped. I'm going to update my review again when I've received my puzzles.

On December 28th I finally received a message that I could pickup my order. I bought the 2 puzzles for my mom and my bf for christmas, and luckily both were very excited and stunned by the beautiful pieces, the detail and the quality of the puzzles. I'm really happy with my products and will consider to buy from unidragon again - if I don't mind waiting for a month or so, for my purchase, that is!

I would definitely give the puzzles alone 5 stars, but unfortunately the whole delivery and lack of information from customer service situation will only get 1 star for now.

This is a scam. I've placed an order 2nd of Dec. They promise to send it everyday and saying "yeah tomorrow we will send send you definitely". That have to a be gift for birthday. @Unidragon I hope you are happy that you've destroyed present for my wife. I really do not recommend this to anyone. Safe your money for something better.

And one more - they will not not give you money back. If anyone know how to force them to give money back please share

UPD: finally I've received my order in a good shape they promised as compensation of delay add additional puzzle S size, but they didn't put it.

I would not recommend this if you need present for some particular date (except the case when you plan gifts in advance like 1+ month)

Really good quality and beautiful puzzle. I was happy to make it

Bought a puzzle like 3 weeks ago. They state they take 5 days to ship it and they did not do it still. Contacted support to see what is happening and they just don't answer. The only thing they did swiftly is charge me.

Not much use for this as I don't think they will provide the package before christmass so will probably request a refund. We will see if this is just a scam.

Order #79111 placed on November 28. Right now it's THREE GODDAMN WEEKS and of course the order hasn't even shipped yet. The customer service is barely there, no solid information about the shipping date (the one stated on the website is clearly false advertising), only some vague excuses about their delivery chains being delayed. I have never seen anything like it...

I have ordered some puzzles on 29. nov and on 17. dec it still hasnt been shipped. Tried to contact them on their site and on email and the response time is poor (2-3 days). Everytime they answer they say it will be shipped in 48h and its not. And they dodge every other question. Definetly would not recommend

i bought (payed) lovely tiger puzzle on november 24th but i still haven't got delivery nor any suggestion from support. ;( it 's december 18th.

It's december 26th, still nothing. Xmas gift is destroyed ;((

ORDER #87656 confirmed on Nov 28. DHL tracking provided on Dec 16, but DHL tracking is invalid. I requested a refund on 4 days ago because the order went unfulfilled for 10 business days. They gave me a stock response instead that they have been giving to the other reviewers here. Better not to order directly from them, and do it via Amazon instead, since they already have a few stock of the puzzles ready to be shipped.

The product is good but the issue is the shipping. It took 2x the stated shipping time to arrive. 5-8d was what was stated but when it takes 15 days to arrive making it a late gift. When contacted about it, they said they can't control the shipping after they send it out. I like the puzzle but the fact that it was so late makes me have to drop the score. 5/5 puzzle, 0/5 shipping and customer service.

Ordered a puzzle 2 weeks ago, paid it immediately (of course), still "order unfulfilled", wrote emails and messages but no one answers.
I don't want the puzzle anymore, since it should have been a Christmas gift, hope will get the money back.

One of my worse online experience ever.
They are supposed to deliver the puzzle within 2 weeks.
3 weeks after my purchase i still wait for any information. It took me 3 emails to get a first reply.
Right now i wrote 5 emails. Maybe at the next i'll get another reply, finally ?!
I understand that Christmas is a busy season for businesses, but this lack of communication is extremely frustrating.

So, this review is about the service. I trust that the product deserves a 5/5 though. We'll see ... one day

(Order #78713 if you want to act !)

I bought 2 puzzles for my wife for Christmas. I was so excited about it and gave her one of them early (I couldn't wait). She is thrilled with it---even the box is pretty! I look forward to giving her the other one on Christmas! I will order more puzzles in the future, they are a work of art.

Ordered on 1st december a puzzle. Emailed them 1 week after since the order was still viewed as * Order placed * ,was told that there s delay thanks to the holidays .Two weeks have passed , tried to message them on their website , and the response was the same * order delayed thanks to holidays , you will get it before christmas* . I wouldnt be so skeptical if the order was shipped , but somehow it is still in the same state as if ordered today.

Edit1: Got a tracking number after 19 days
Edit2: Got my order on 21 december . The puzzle is nicely made , and the wooden pieces feel much better than a usual spongy puzzle . Overall experience : 5* for the puzzle , 2-3* for the delivery. What i didnt like about the delivery , was that on the whole waiting period the shipment status didnt update at all despite the order been sent and i wasnt getting any update .

Would i order again ? Yes , and hopefully by that time , their delivery/updates on shippment will improve , cause the puzzles are surely worth it . Happy holidays