Unidragon Reviews 

I want to add to my previous review.
Three weeks are passed and nothing was shipped.
They replied here something about pre-order, but I was carefully reading descriptions and nothing was there about preorder and longer delivery times. So this is not true.
Even now there is nothing about pre-order of my item - it is in stock according to their site.

They are not replying in emails, not replying in chat -this is only one place where I can get a response.
For three weeks I've got 3 replies on my messages. Why I"m paying money and can't get a response in timely manner?

I ordered 16 days ago, despite the claim of 3-5 days shipping. No response to email. Live chat takes 6+hrs for a response. No tracking number has been sent. The lack of information and communication is extremely disappointing.

order not delivered. still fighting for my money

Seems like SCAM!
Its been 14 days and they havent even send anything.

They answer once in while and after trying via 4 ways (email, facebook, instagram, chat from the site).

The last email was a fake track number, and (for the second time) a message that they are sorry for the late.

Ridiculous!

In short: Unidragon is legitimate (be careful to order from the original website!). The puzzles are very beautiful and unique - the only wooden puzzles of such good quality that I have found so far. The customer service could benefit from some improvement - the people who answer you are always polite; however, the customer service representatives are either not well informed about shipment and delivery times, or they just try to calm you down by telling you that your order will arrive within a short time frame when it is not even sent yet.

Recommendation to customers: Order from Unidragon at least 1-2 months in advance in non-holiday periods, and at least 2-3 months in advance in periods when you would expect high demand (e.g., Christmas) so that you're sure you'll get everything on time. The next time I order a puzzle from them I will give another update if the delivery time has become shorter or if at least the website gives accurate information about it.

My experience: I ordered 4 puzzles on Nov 30 (order #81010) worth over 140 euros. I received my order on December 30, a week and a half after I asked for a refund because I wanted to give these puzzles as presents and I realised this was not going to happen anymore. I contacted them several times in the meantime and was assured I would receive the puzzles before the holidays which did not happen. One puzzle came with a missing piece and I was asked to send a picture; however, that was not possible because the puzzle was intended as a gift and I had counted the pieces but not completed the puzzle. Unidragon DID send me a replacement and I am grateful for that because I understand why their policy is to require a picture usually so I appreciate they compensated me in this way for the long wait.

I would recommend Unidragon to work on expectations management - it's OKAY that shipping takes a month, especially in periods of high demand - I would still have ordered if I knew that. But I would have ordered earlier. It is NOT okay that you state shipping will take "4-6 days", then promise the puzzles will come before the holidays multiple times, then ship the order after the holidays. And even in situations like that - better inform the customer how much time the shipment will actually take so that they don't have to wonder whether you are scammers.

I placed a large order worth €170,- on the 26th of November (#77041). Got an order confirmation and thought all would be well. After a week I hadn't heard anything from Unidragon so I sent them an e-mail to ask for an update on my order and whether I could receive any tracking info. Waited for a reply but got nothing so today I sent a new e-mail saying I would ask for a chargeback on my credit card if they don't respond. It's been 14 days with no information while their website says it should take 3-8 days to ship to EU countries. Looks like a scam to me. Let's hope it's not but seeing all the reviews here makes me regret placing this large order at Unidragon.

Update: ultimately, I did receive an e-mail and after a very, very, long, long, long wait I finally received the puzzles. I must say they are absolutely beautiful and very elaborate. I just started with the mandala puzzle and am baffled by the intricacy and can't wait to see how the puzzle turns out. So, the product was worth the wait, the costumer service was horrendous. Something to take into consideration when ordering from their website.

Update: On the same day (12/19), I received two messages from Unidragon. The first was an email that read: “Hello, some puzzles was ended, when you made order, we are really sorr, we will try to send it before Christmas.” The second message I received was a formal looking shipping confirmation. I couldn’t not get an estimated date until today, the 22 of Dec. The estimated delivery date is December 28, far, far too late. The delivery problems were that the order wasn’t shipped out by Unidragon in a timely manner, and their use of what appears to be a combination of DHL and maybe USPS, the tracking says it was transferred to a delivery service provider.

I responded to Unidragon asking for clarification on their email about puzzles being “ended.” They responded the next day (quite quickly for them, which was a nice change). The email read, “We are real company, we can send your order, but some puzzles are out of stock now, we will deliver it in the time. And provide free S puzzle as compensation for inconvinience.” I have no idea what puzzles are in the shipment that is currently severely late, but en route. It’s a nice offer for them to send me an extra puzzle, but I won’t believe that until I actually get it... along with my order. This was a truly regrettable large purchase. I have no idea what I am going to do for Christmas gifts. I will update this review if/when I receive anything. If I actually get the free puzzle eventually, I will raise my star rating a bit.

——Original Review——
I placed an order on Nov 29 directly from their secure website. I received a confirmation the day of the order that said to watch for the shipping notification, and a notification that I earned “Unidragon points” on December 3. By December 6, I had not received a shipping confirmation. I then, emailed, chatted through their system, sent a dm to their fb page, and replied under their marketing on fb all to no response from them at all. Crickets. I need to know if this is going to make it on time, or if it will make it at all.
They warn of scams, then run their business like a scam.

Placed an order or November 28, website states "Domestic EU Shipping - from 3-8 days without custom fee". The order still appears as unfulfilled, and therefore not sent yet, after 10 days.

Customer care works very badly, had to send 3 mails to receive an answer on the lines of "we have a lot of orders, sorry for being late". No estimation on when it will be sent. I will be happy to change this review if I will be able to receive the item before travelling for Christmas, but I seriously doubt it.

EDIT: After being told the order was cancelled and i would receive a refund, the order STILL APPEARS active in the website. As usual, customer care is not helpful (they read messeges in FB messenger but do not answer, chat is simply not responsive)

I bought a puzzle one week ago, they don't respond to emails, phone calls, support chat masseges.
They promiesed 3-8 day shipping and my wife's birthday is coming very soon. I'm screwed. I regretted it. I'm thankful if I even get my money back...

Edit: My order is on the way so I change my rating from 1 star to 3, but the communication and the shipping time leaves a lot to be desired.

Ordered without checking the company reviews than came here and saw all the negative ones and paniced a little because their customer service response is lame, wrote them 2 mails, contacted them through chat and every time they answered after a day or two and with ambiguos information. But in the end everyrhing was ok and i am very satisfied with the quality and look of the product. Would recommend it.

I placed one order and my credit card was charged twice. I have not been able to resolve with their customer service. Very upset!

Scammers! Contacted them through their site to ask if we were eligible for a corporate discount; no reply. Chatbot: no reply. The phone number on the site is not in use.

Between ordering and paying the prices suddenly went up!

The kingsize puzzles were on sale for 37,95 euro and suddenly cost 47,95. When I checked the main website I saw that all prices had suddenly gone up. (I have a screen shot of the old prices versus the new)

The puzzle is great, but came with a missing piece. Company said that they will send a new one. But a month and a half later and we are still waiting, seems like we spent 130 euro for nothing as we cannot hang a puzzle with a missing piece!

I ordered 3 Medium sized puzzles, they arrived within 3 days and are absolutely beautiful! Got the set to mount them on the wall too and it works great.

Already placed another order, they're just so much fun to assemble!

Tried to cancel order but they never responded to the email and just sent it out anyway.

Completed an Owl puzzle only to find that a piece or pieces are missing!
Trying to attach photos but I will have to email the company.

Nothing to complain. I've ordered 5 S-Puzzles. Shipping time (to GE) 4-5 days. Puzzles itself in very good conditions and quality.

I don't know why it's rated this low! :( I ordered a medium size owl for myself 3 days ago, was delivered yesterday! Yes, you read it correct! 2 days expedited shipping!!! (for only 6ish eur) Every piece is uniquely shaped and has brightful colors. Never seen any puzzle like this before. One "disappointment": King size (25x43) is definitely not doable in 6 hours! :))))
Not my last order from this russian guy from sure! Keep up the good work!

Shipping was so long and in the end the quality was so bad . Do yourself a favour and shop elsewhere to avoid disappointment.

Product quality is so bad! Are all the people who come here for good reviews Unidragon staff! The product is glued on with paper! Will be discolored